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June 2025 by S W
I really appreciate how helpful Haven was at the store (W 11th near Target)! Haven was incredibly knowledgeable and friendly. I like that he listed all the pros and cons of the devices we were looking at and all the various price points of services. Haven made the switch from Verizon to ATT easy for me! Haven was also receptive to my concerns and I didn't feel like he was pushy like a car salesperson.
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June 2025 by laura paterson
Do not go threw at&t they do not have flat rates I have a mobile wifi they said would be 65.00 a month then charge me 209.00 to 79.99 and like to add 1.99 randomly even if you paid you bill so they can add a 35.00 fee.
Do not try the iPhone 15 for free deal it's a scam. They said I could try it for free I bought the AARP and everything the box came with no return sticker I had to begg them to send me one they are now charging me 272.99 for trying the iPhone 16 do not try it they lied to me said it's free to try it obviously it's a scam and fraud. Cancel at&t they are also making elderly pay 2 times a month so watch your elderly loved ones closely they are crooked! Don't waste your money take it to somewhere honest.
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May 2025 by Fran Hammond
Prompt and efficient
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May 2025 by Chadwick Clark
I had been in a day earlier, and Joel was amazing. I misunderstood which phone i got. Went back today, and got a heavy set gentleman. Probably the worst experience ive had in customer service. After going back and forth about what i thought, and how i dont know what im talking about, we finally found a phone. Then i heard them laughing at me behind their lil closed door. He then tryed to pass me off to someone else. I ended up leaving w a phone i didnt want just because i didnt want to spend another second w this guy.
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April 2025 by Holly Ross
Haven took my first call, Kyle and Aaron fielded the rest of my calls and when I visited the store, Aaron managed the transaction while Kyle was kind enough to check in, when finished with his customer. I was a bit frustrated at the situation but not at them. Backstory - I upgrade online, received a new phone that wouldn’t hold a charge. I didn’t realize it was a lemon until I was in the process of transitioning my old phone to my new one and it continued to shut off. Since I was mid-transfer, my old phone stopped working and my new phone wouldn’t work either. I made multiple calls to customer service and was advised to visit the store. During, I made multiple calls to the store for assistance and interacted with the above-mentioned staff. Kyle checked with the manager, Chelsea, to see if I could trade out for a new phone as I was advised by online customer service that it should and would happen – but she declined processing the replacement and advised I would have to complete the trade online.
I’ve worked at Verizon, my husband and our account holder worked years at AT&T and while I understand there are processes - this shouldn’t happen. At the end of the day, I am an AT&T customer and have been for 15+ years. The only thing that should be priority is taking care of the customer and you all work out the details on the backend. But I didn’t make a fuss because its bureaucratic red tape and the just the way it is. But I want to confirm, is that the appropriate way to handle this or should have Chelsea explored a way to resolve this for me instead of not helping at all?
I took time out of my Saturday to visit the store so Aaron could get my old phone working again. While there, what really frustrated me beyond the above situation of spending so much time on this and feeling like I am caught between “us vs them” when it’s the same company is the “manager” not acknowledging me and the issue at all. Just offering a “hey, sorry this is happening and we can’t do anything for you.” When I entered the store, there were 2 employees (Aaron and Kyle) and manager Chelsea. There was one other customer and myself. Chelsea (while standing there, not helping anyone) overheard Aaron helping and didn’t offer a hello, sorry, or just any courtesy or acknowledgement at all. She came over and barked something at Aaron and walked away.
I write this review as a learning moment that you have two employees that took time to connect, apologize, make me feel valued and apologized for the time it took on my day off, which wasn’t their fault but was nice to hear. Had it not been for Aaron and Kyle’s customer service and treating me like a person, I would want to leave my plan even if it means carrying my own separate account from my husband, just to prove a point.
I hope if there is consideration for staff being considered as management, you explore Aaron and Kyle, who represent well, in a professional and kind manner.
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April 2025 by Bee
Thanks Kyle,
You helped me immediately and got me set up with everything I needed quickly. Kind & professional. You relieved my stress & anxiety over being phoneless
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March 2025 by Renard Wiseman
Haven't was amazing to work with. Great at up sales. He answered all our questions and helped work through any problems that popped up. Thanks Haven
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March 2025 by Hookedonmetal 482
Guy was extremely condescending and pushy trying to upsell and inconsiderate didn’t listen to my needs what so ever just kept trying to sell me bs tried to pretend to know everything and badmouthed my current carrier which was unwarranted.
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March 2025 by Judy Steele
We stopped in for an upgrade and Carolina made the process so smooth and easy. Especially for my 89 year old mother in law. She was quick and efficient while being so patient with her questions. Thank you.
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June 2024 by Derald Hanson
Good phone
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May 2024 by mary Thornburg
The very worst service here at this store..... I can't believe upper management hasn't done anything about it....to much to list how bad they are...
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May 2024 by Natalee Alcorn
I was in 25th of April. I know one was a manager an associate both were amazing help.i got My phone and a watch.
Best price. Love my payment plan They were very helpful didn't take long. Thank you so much AT&T natalee
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May 2024 by Jeremy Goodell
It’s got a job to do, and it does it.
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April 2024 by juhs 10
This is the worst ATT location I have ever visited. Over the past several years I have needed to stop in here for assistance about 5 times and every single time the employees are rude and talk to me like I'm an idiot. If you ask them for any type of customer service they will lie to you and come up with reasons why they can't do it and then treat you like you don't know what you're talking about. They are beyond lazy. Unless you're wanting to sign up for new service or buy a new phone, they will absolutely not help you with any type of customer service regarding your account or phone. The staff at the Willamette St location however, is extremely welcoming and go out of their way to help. It's rediculous I have to drive so far every time to get basic customer service. I've given this location many second chances but every single time I'm treated with the same attitude.. And I'm always the only customer in the store when I've visited, it's not that they're busy they're just lazy and don't want to do anything except get me out of the store as quickly as possible so they can continue sitting on their butts. It's known around the other stores, even at the Corvallis location, that this store is poorly run and has rude staff. I'm not sure how this location continues to get away with treating loyal customers so poorly but as an ATT customer for decades it's just unacceptable. Corporate needs to do some type of undercover boss scenario here and witness an actual customer interaction
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April 2024 by Kseniia Samoilova
0 help
