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January 2024 by Stacy Romano
It's the employees.
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January 2024 by Nanci clark
Good customer service. People know their stuff. Good job.
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December 2023 by johny rocken
These guys sold my mom two iPhones a few years ago that she didn't want or need $1400! My dad gave me his iPhone that he used a few times and then he put it into drawer and never used it. I went to this store and they said they couldn't help me to make the phone useable, I would have to deal with apple! What these scum bags sold my 85 year old mom two expensive phones but no service after the sale! After they got their money they ghosted the customer!
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December 2023 by Michael Arredondo
I don’t remember the names but the young man and young lady were very awesome and helpful to make sure I understood everything, they did not try to upsell anything, they gave me the real on the products I asked about, I will definitely go back again and I recommend you go to the ATT store on west 11th in Eugene Oregon
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November 2023 by D Wineinger
Ray and Caleb did a wonderful job working through a difficult issue. Thank you for your friendly diligence. I have finally found my phone service and store.
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November 2023 by Native Whisp
You got 1 start because it makes me give you 1. This gentleman i dealt with was rude and pushy. Didn't want to help if it wasn't on his priority margin. This experience is leading me to stop my service with them. At this point in my life I'm just tired of sloppy customer service. Do better AT&T
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September 2023 by Mariah Sanchez
Thank you JJ for helping us with our wifi after a huge move.
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September 2023 by Ikaika
DO NOT GO TO THIS LOCATION!!!The staff Lacks the knowledge to do things properly. My phone got stolen. With the SIM card inside but prior to it being stolen I had already upgraded and was awaiting my Google Pixel 7. I was advised not to deactivate it being that I had a screen lock on it it should be fine for 24 hours until my new phone arrives. Should not have listened to that advice. My phone was accessed and my bank account drained. Then when I arrive there the next day at 12:00 in the afternoon I go up to the same gentleman who gave me the information he did not remember who I was or the advice he gave me then proceeds racially profiled me and accuse me of stealing this phone and trying to activate it under somebody else's name because I didn't have the SIM card from the phone that was stolen despite having ID on me and my name being on the account along with two others it's a shared family plan. I was there until 7:49 at night arguing being discriminated against being racially profiled getting cussed out by customer service on the phone the landlines that they allowed me to use. after just the day before telling me all I needed to do is bring in my new phone and an ID and they would set me up. I had been a AT&t customer for 3 years up until this point
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September 2023 by Heather Jablonski
DO NOT SHOP HERE!!!! The employees have no idea what they are talking about and will lie through their teeth to get the sale. They fully knew a galaxy watch couldn't be a stand alone device (I need it to be for my Autistic 14yo) but sold it to us as it could. Ran our credit and everything. Then once the watch couldn't be set up we got "oh, well one of your less expensive pre paid lines need to be moved over (charing us more). I was CLEAR it couldn't have access to my phone. I was ASSURED it wouldn't. It in fact, does. The watch gets all my info. Now, they are refusing to switch my plan back and won't take the watch back without a restocking fee. Steer very clear of this place. It's my understanding the employees hop around, so be careful at all AT&T stores.
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July 2023 by James D.
Went in twice today to trade in my old iPhone and get a upgrade and accessories and neither of the associates could help. They just told me that I wasn't authorized. I came back in a second time and had the website open where it was allowing me to order a new iPhone through AT&T and the Internet and they still said I couldn't do it so I went home and ordered it. No problem the people that work there are incompetent and absolutely do not know what they are doing, I can't believe that I can show them their own website where it says you can order this phone and they couldn't make it happen so I could pick it up in the store. Good thing is now I know just order online and they'll deliver it to me and I don't have to waste my time dealing with incompetent people.
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July 2023 by Jeffrey Feaster
They did not have what I needed.. But, it was still a great experience!!
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July 2023 by Steven Munson
Scott was knowledgeable and had me in and out very quickly!
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May 2023 by Leo M.
Doesn't matter which store you go to, the front "personnel" rotate from store to store. They sold me a phone which (silly me!) I assumed would allow me to be heard by the party I called. That hasn't happened yet. Here's the kicker: The rep peeled the little piece of plastic off the phone and told me it was blocking a microphone. I didn't believe her, and told her that I have had several phone that I left the sticker on with and they all worked fine, but I had other things to do, so . . . Of course it didn't work, and now they say I have to pay off the phone to upgrade. At every turn I was challenged in this way, "Did you drop it?" when they knew I'd had trouble from Day One. They said they added an update, turned on the Wi-Fi, etc. The product doesn't work, and the reps are trained to try to irritate you into getting irate with them so THEY can complain about you! When I mentioned what one rep told me, another one said "Well, I'm not Christopher, am I?" But I'm supposed to mind my manners? I worked as a CSR when CSRs weren't ROBOTS. Since they are a contract outfit, I'm stuck, but I'm considering if it's worth it to see if another company will take over my contract and let it blend in with their billing. I will NEVER trust a contract brand again, even if they are the oldest name in telecommunications.
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March 2023 by Cassie Candles
Great customer service. I came in pretty stressed out, and Scott was super chill and helped me with everything I needed. I left feeling good about it
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March 2023 by Kathy E.
I stopped by the west Eugene ATT store a few weeks ago with plans to get a new phone with one of their promotional offers. I was ready to make a purchase when Travis noticed that there was a balance due on my phone line. (I share this account with my father). I came back several days later to show the receipt I had as proof the phone was paid off in 2021. At the point, Mark Salvi, one of the store managers, began trouble-shooting the issue. He flagged the problem with managers several levels higher and there was no obvious answer to how the additional charge was added to my line. The consensus was that if my father took in his phone to the store in Virginia and showed the managers the IMIE number as proof he owned the other phone, ATT would be able to issue some credits. Mark offered to have the Virginia managers reach out to him if they had questions. In my experience, Mark provided exceptional customer service and wanted to help get this resolved. At the Virginia store, the managers were unresponsive. They told the sales person who told them a customer was there to show his IMIE number on his phone, their response was they didn't know anything about it and they didn't bother to ask additional questions. Major thumbs down to managers at Southpark Blvd. Praises to Mark Salvi for all of his efforts aiming for a solution to this strange charge on our phone bill. I have been an ATT customer for over 30 years. Best experience ever with a staff person (Mark)!!
