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September 2025 by Joseph Davis
My dog is a real challenge - lots of patience and special handling (and drugs) are needed to even get his nails trimmed. The staff at Banfield North Eugene were SO GREAT at being flexible and patient with my dog (and with me) as we worked through the very challenging hurdles to get him what he needed. Thank you Banfield staff!!!!!!
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September 2025 by Doreen Smith
Dr Cocker is incredible! Super thorough and gentle and knowledgeable. Her nurse Brittany was absolutely incredible as well. So gentle with Bella and was also truly kind too. Love our Banfield!
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September 2025 by Shelly Whale-Murphy
Wonderful crew of great folks who love animals as much as I love my pet
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September 2025 by Linda Campbell
The first years it was great. Then it WAS’NT!!!!couldnt ever get apt. If it was need to see vet soon thing…. They directed you to emergency place in town!!! Before I could bring her in same day if needed. Other Banfield in town was just as bad. What happened!!!! I cancelled asap! But you’re hooked for a year!!!! And my pet died the first month I renewed and it didn’t matter, I couldn’t cancell!!
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September 2025 by Cheryl usher
Friendly atmosphere-knowledgeable doctors and very gentle with snowflake
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September 2025 by Martha Sinyard
They're always kind and they care about my animal. Smokey, they treat him like a big baby like I do and that's awesome
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September 2025 by Todd
Care teams are always so nice, friendly, and knowledgeable. Would highly recommend Banfield, but pay your bill on time, or get charged $20 dollars more.
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August 2025 by kris reed
Our. dog Riley has been going to Banfield since she was a puppy and I can't recommend them more. The staff has always been very kind and helpful.
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August 2025 by Randy Saltmarsh
I appreciate you getting us in quickly and not having us wait
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August 2025 by Heather T.
If there was a 0 star that is what I would give this place. I took my dog in for a dental cleaning and when I picked her up they had removed over 4 to 5 of her teeth they never called or consulted prior doing this so upsetting I have discontinued services after dog was there foe over 5 hours drop off for.some itching of her paw. After 5 hours they called me and said I would need to reschedule. apparently they were backed up because they gave another dog the wrong amount of meds and put him in cardiac arrest. This scared me that I will never take pet there I would suggest finding other care .
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July 2025 by Ami Esser
I've been with Banfield for over 2 years now, and they have been nothing but wonderful with my fur babies.
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July 2025 by Cody Black
I’ve had a couple of negative experiences with this location. I initially brought in a kitten that was later diagnosed with Feline Infectious Peritonitis (FIP). They referred me to a neurologist and told me the treatment would cost tens of thousands of dollars, including an MRI and lifelong medication.
I contacted the breeder and shared this information, but they disagreed with the diagnosis costs and treatment. I then got a second opinion from a different vet, who reviewed the documentation and observed my cat’s behavior. That vet prescribed a $200 treatment for FIP with no MRI, x-rays, or neurologist needed, and my cat significantly improved after starting the medication.
About a month later, I received a call from Banfield saying my cat was overdue for his vaccination series. I explained that he was still undergoing FIP treatment and asked if he could still receive vaccinations. I was told yes, so I scheduled an appointment.
After waiting an hour at the clinic, the vet came in and mentioned several new concerns: possible gingivitis that might require removing all of his teeth, a potential heart murmur, and the need for a $1,000 sonogram. Then they informed me that because he was on FIP medication, they actually could not proceed with his vaccinations.
The only reason I came in was for that shot, something I had confirmed in advance was okay. Despite this, I was still charged $71 for the visit. I explained that I would not have came in had I known they could not administer the vaccination, but the person at checkout did not seem to care or even acknowledge my concerns.
This experience was a waste of time and money and it left me questioning the quality and consistency of care at this location.
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July 2025 by Chris Fisher
Great experience got the help my dog needed
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June 2025 by Mags Mareboina
A customer for over 12 years with paid monthly insurance fees and cat and dog. Service has gone downhill, and a recent interaction resulted in me canceling an appointment to get my new kitten on the wellness plan.
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May 2025 by Susan Grigsby
Very fast and they take wonderful care of your dog. My dog was worried going in but happy when she came out.
