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October 2024 by Annette Bridge
One of the most amazing Vets I have ever worked with.
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January 2024 by R P.
Avoid this place like the plague. A bunch of scammers that just try to nickel and dime you. To begin with I went here to get a quote to have my one year old dog fixed. They said it would be $1400!!! Decided to go elsewhere. but this location is right next to my house so decided to book her here again for her rabies vaccine just for convenience. I physically went to the location to book the appointment and asked what exact totals would be to make sure not to end up in the same position as last time with them adding all sorts of fees. The woman told me that as long as I book it before the year mark of her last visit, I wouldn't have to pay the yearly exam fee. Tells me my total will be $54. I book it for the following week. I get to my appointment after taking time off work and they inform me that because they haven't seen her in "a while" I still have to pay the exam fee (even though I booked the appointment months before the one year mark to specifically avoid this). They literally make up their own rules and no one in the building is even on the same page to keep up with their scams. You can't just double the cost of something cause you feel like it. So unprofessional. If you want a place that will rip you off and complain about your puppy nervous peeing on their floor, come here.
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November 2023 by Terry T.
I was from out of town traveling with my two dogs one of them was not doing well and couldn't use her back leg when I called for an appointment they got me an appointment with Dr Lahm I absolutely loved him he was great with Daisy and she had no problems with him she seemed very comfortable letting him check her he told me what she needed and gave me options never pushing anything that she didn't need like some Vets iv been to. All the staff was very friendly and caring. Thank you for the great experience and excellent care I would highly recommend this VCA for your pets.
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October 2023 by James L.
After getting out of my "wellness plan" with another joke of a clinic in the area, I was thrilled to find VCA. Efficient, well staffed, friendly!!! It may cost a little bit more but I'm able to get my dogs cared for in a realistic amount of time. The Vet took his time, went into full detail with each of my pups care. You could feel the passion that this clinic has for your fur babies. They sit on the floor with your pups, take their time to gain their trust. This has been such a welcomed change... Thank you for being here, I wish I would've found you earlier.
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July 2023 by MeMyselfAnd I.
I've been wit VCA Animal hospital for over 20+ years. I've literally got nothing negative to say anything about the clinic or the staff at the VCA Delta Oaks, Green Acres Road in Eugene, OR; All of the staff are compassionate, sympathetic, empathetic and kind and caring. Their very professional in all aspects of pet care during the life and death stages. I've come to know April, Brenda, Kate and Ellen at the front desk very well as well as Dr. Arthur Lahm. Dr. Lahm has been my pet's primary care physician for over my 20+ years. He's been through every stage of my pet's lives. I hope he never retires. My pet's and I have come to know him very well. My pets and I have seen Dr. Dave and Dr. Garrison as well as a few other doctors whom I can't remember their names. If you're looking for a veterinarian who provides excellent care, I highly recommend VCA Animal Hospital at Green Acres Road. I could never imagine going anywhere else. Thank you all for your exceptional care for my pets and my family throughout the years.
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July 2023 by Lisa O.
We have been taking our lab here for nearly three years. Doctor Dave is great with her (as is the rest of the staff) and has gone the extra mile for us when she got sick. He is great with quick follow up. He even personally texted us repeatedly when he was off duty handling a personal emergency of his own. I wouldn't trust her care to anyone else.
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October 2022 by Riaz S.
Terrible customer service over the phone and in person. Super condescending demeanor. Their manager called me back just to justify the stupid things their employee was saying. Don't take your pets here!
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April 2022 by Veronica J.
I have been a client since 2018. It was a very nice and thoughtful place and never forced you to do any extra fees around that time. If you scheduled a vaccine, they will only charge for that. Since 2019, after they re-constructed, everything looked new. Then they started to charge me a potential fee which they called an off-schedule consultant fee without asking me whether I want to do that. I do remember that they would check the weight, and temperature and ask me some questions about my dog's situation (which is free and that's everything they must do before the shot). But now, this kind of thing becomes an extra fee of around 30 dollars. Today, I brought my dog to get the vaccine, they put this extra charge on my bill, I asked the young woman whose name is April at the front desk, "what is that," she said, "you must pay for it." I asked her what was included in this fee, She asked me whether the staff member checked the lungs and something else. I said they didn't. I asked how those simple things ( check weight, temper, and ask me some questions) are worth 30 dollars? The young woman said, " you must pay for it. I could talk to them to do that because you must pay for it. " I don't know whether she acts the same ( the aggressive and arrogant way )to other customers or just did this to me because I am not an American? She said that was the policy here to check the dog is healthy before they gave the shot. But let me ask you, you've never done any checking on my dog, how did you guy make sure my dog was healthy before you guys gave her the shot? Based on what you've told me and what you've done for my dog, apparently, that was illegal to give the shot to my dog without checking on the situation of her health. Also, the technician gave the shot to my dog and the doctor was not there the whole time of this visit. Also, they didn't want me to be there with my dog during the visit, so how did I know what you've done for my dog?? I insisted on it to stay with my dog and saw the whole process of what they've done for her. I felt horrible, and it just made me have goosebumps while recalling the visits during the pandemic time, they didn't allow me to go inside, and I start to question myself, did they really give the shots to my dog?? April asked me to come back to the room, they did a pretty simple and brief check on my dog, then they took my money. This time the real doctor was there. After we've done with this brief check for my dog, the elder woman at the front desk asked the doctor " which exam you did do? Full exam or half?" the doctor said, " half." Why did she ask the doctor that question? You guys already decided to check me about the fee, you guys didn't know what you've done for my dog? The only explanation of the reason why the elder woman asked the doctor that question is that they've known they didn't do anything related to the consultation/exam fee but they wanted to charge me. I felt very upset about it. I went back to talk to them, the other woman at the front desk explained that " what your dog was experiencing was like, you go to get the flu shot and the doctor asked you couple questions." I said, what you meant was, this 30 dollars only included checking the weight, and temper, and asked me a couple of questions about my dog? She said, yes. I cannot believe that! Let me ask you, do you pay for the two bills to the doctor who gave the shot to you, one is for the questions the doctor asks you, and the other is for the shot? It is like a robbery seriously!!!! I feel extremely disappointed about your service and the unprofessional way to treat the pets! I am done with it! Arrogant young woman at the front desk. You guys really need to think about how to improve your service! I asked them when the manager would contact me, they said they didn't know. After seeing the review, they texted me saying that the manager would contact me on Monday. Now you are sure that your m
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October 2021 by Lynnae C.
We recently had a stray kitty adopt us and we were looking for a new vet so we thought we'd try this clinic. This was the best decision we could have made for our pets. From the minute we walked in the door we were treated with respect and compass. The staff is top notch! Dr. Schulke was attentive, caring, reasonable with his recommendations, and very thorough. I can't say enough positive things about the staff and this clinic.
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August 2021 by Monica L.
We recently went through a bout of kennel cough with our boxer. We had a miscommunication about vaccines within my family (rabies was done elsewhere). They were amazing with taking care of our boxer with cough and antibiotics. They were concerned enough for our other dog to get him squeezed in as a last ditch effort to get him vaccinated to try to protect him from getting it. Although he did end up getting it, it was a much milder case thanks to their efforts. The only complaint i had in all this was when our second dog got it, the front desk simply didn't listen to our situation and was rather rude. Two people were listening on this call. We were simply calling to say our other dog got it and we were told to call in if that happened. She was saying that we'd have to bring him in (appt two weeks out) and she was just difficult to even talk to because she wasn't listening. At one point she rudely exclaimed "which dog is sick?!" Uhhh....exactly had been said. Two dogs sick. After the first one we were told to call back if the other one caught it. Then she went into....you only have one dog on your account!! Just rude. One dog on my account and the other on my son's. It was a painful conversation and I was disappointed after the great care we received just a few days before. I only got past her when i started asking to talk to the vet tech. She said no and that i couldn't talk to her and their soonest appointment was almost two weeks out. I said again....we were told to call so who can we talk to? MCK VCA provided other contacts for getting an urgent appointment. This front desk was just cutting us off with no options. For whatever reason, she finally said she would leave a message with the vet there that day and we picked up meds later that day. We plan to stay with them. They took care of us. Just disappointed with the front desk. "B"
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May 2021 by Jessica B.
From the scheduling, to my check in, to the visit with the vet, all the way through the billing process, VCA Delta Oaks Animal Hospital was FANTASTIC. Even with COVID distancing precautions in place, I felt the caring warmth of the team here and knew my nervous dog was in great hands. When I called looking for relief for my uncomfortable pet, they gave me their soonest available appointment (a few days out), but advised I call again the next morning to check for a cancellation. We did and they fit him in that afternoon. My dog was very nervous to go into the office without me (COVID precaution-they ask you to wait for your pet outside), but when he came out he was wagging and happy! Very unusual after a vet visit! Dr. Rensema, the vet, called me after his initial look at my dog, and was very patient with all of my questions. He described my dog's current demeanor over the phone and I could tell he was completely focused on both my dog's needs and mine. It seemed like he was already familiar with my dog within the first visit. Dr. Rensema diagnosed the issue and recommended a few options for treatment, considering things like cost, comfort level and overall health. They offer no contact phone payment and Brenda was both helpful and kind in processing our bill. Even when I messed up my coupon code, they still honored the discount! On top of that, my dog came out feeling better, happy and with a goodie bag! VCA Delta Oaks is definitely our new vet for all of our pets!
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April 2021 by Roger Waggoner
Been doing busy with VCA Delta Oaks for many years, but never again we live 6 months in Arizona and 6 months in Oregon. They refused to give us Flea medication with out an exam even though they were just seen 2 months ago in Arizona
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March 2021 by Jan Mekech
I have been using them for 10 to 15. The vet there we call him Dr. Auther. Very fine vet and very caring. He always treats you with respect. Even though it’s not close to my home I wouldn’t trade him for the world. Thank you so much
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March 2021 by Christina Z.
Delta Oaks and the Eugene Community is very fortunate to have Dr. Jim Schulke in residence. Over the last 10+ years in Santa Monica, Dr. Schulke has taken care of my feline family. Having a doctor of his caliber has allowed me to adopt 4 special needs kitties. Every time I consulted him prior to bringing home a kitty with tough medical needs, and after reviewing their individual needs, his reply was always "Bring it On!" He managed SO many medical issues, including, but not limited to diabetes, irregular heart beats and grade 4 murmurs, dentals (FORL), chronic UTIs and PU surgery, orthopedic challenges, including a 2 legged cat, ocular tumors and eye removal, and a kitty with trauma induced seizures, among other things. He shoots straight, explains diagnostic options and the risks vs the value of information to be gained, as well as the reality of finances. He is approachable, calm, and listens as much as he talks. Best example was when my cat Noah was first diagnosed with diabetes, which is a tough call, and getting him stabilized on insulin was quite a process. He encouraged me to reach out as needed, with sugar levels, and insulin dosages. I worried about being too high maintenance, but he assured me, quite often, during the first stages of Noah's care, to call as needed, even several times a day. He was right, Noah lived in good health to 18 years old, 6 of which with diabetes. Again, Delta Oaks is lucky, so is every pet that is in the care of Dr. Jim Schulke.
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October 2020 by April Breanna
Wonderful clinic! Love my VCA family
