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February 2024 by Matthew F.
I want to give you five stars I really do. The customer service in the staff is impeccable incredible wonderful everywhere I recommend their pool which feels like you're swimming in the river, heated pool they better never stop heating that pool cause that was bliss. Also having the combination of a hot tub and a dry dry, sauna, Absolute butter nirvana I'm coming back here definitely for sure this with me and my 13-year-old son, we had a great time and the breakfast was amazing hotel breakfast were usually subpar. This breakfast was amazing now for a few things you should know in room 451. You can see the river beautifully, but you could also see everybody eating in the breakfast if you're sitting in your living room and they can see you as well which is something to note because you can sleep in the living room of 451 which my son was doing on the pullout couch, which I might have to pull out couch at hot chocolate or something it looked like hot chocolate, and fortunately smelled like hot chocolate. My son told me, the tiles were broken and falling off the walls in the bathroom and pink mold in the corners in the bathroom here and there the body wash was empty and the toilet paper was low. Ice bucket was cracked. The TVs were small room for such a wonderful hotel, I wish the flooring was ripping up my socks, because the flooring in the main bedroom was separating out of the floor and ripping up my socks and my feet, the threshold between the bathroom and the main room Was separating and crunching every time I walked past it very disconcerting but again I really like this place. I hope to go back soon. I just really hope you repair these items at 4:51. I would be happy to stay in 451. Again, please feel free to look at all my pictures.
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February 2024 by Tony Nortness
Very nice people easy to work with got my hotel room and settled in
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February 2024 by Karen Nieto
This is a great property. The staff was exceptional. Room was spacious and clean. I love the texting option to communicate with staff begore and during the stay. They made sure all our requests were done. 5 stars for sure. Would definitely stay here again.
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February 2024 by zach kinsman
Rooms are fine, Service is
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January 2024 by Sasha Buhr
I work at a high voltage construction company. There was a recent storm in the area so we have had to dispatch several of our crews to Eugene/Springfield. We have over 30 rooms booked at this hotel! This is not an easy task for myself or hotel staff to do. Becuase of the nature of the job, I also can't book rooms far out so there is a lot of communication with myself and this hotel everyday. This hotel has been the easiest hotel for me to work with out of the 25 I have had my guys stay at in the past few weeks. Madison and Cameron have been nothing but accommodating to us and our needs (and let me tell you, we have been needy). If you plan on booking mass amount of rooms, this is a great place to do it! Or if you just want a nice affordable place to stay, this is a fitting option. The hotel is also close to many food and beverage locations. Thank you, Best Western, for providing a warm friendly place for my tired lineman to lay their heads at the end of a long day restoring power to the surrounding area!
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January 2024 by Merla Hawkins
Would've preferred the ground floor but was told we have to wait if we want the ground floor, even after I received a text that we can check in early. My spouse have a bad ankle...maybe the hotel clerk didn't notice. Hotel wasn't even full.On a lighter note, the room was clean.
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January 2024 by Ethan Feron
Typical Best Western - it was clean and I got breakfast - I like the waffle maker at other locations better than the pancake machine - My room was 134 - it must have been an expansion room (only ground floor rooms) at the end of the wing - the floor was not fully level - flat where the bed and bath are but ran uphill noticeably from the door to the bed - so be careful if you draw that room
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January 2024 by Jeff G.
Although the rooms are a little small, it was well worth the value I paid. The beds were comfortable, but the showers and bathrooms feel a little dated and cold. The pool was nice and the complementary breakfast satisfied that early morning craving it was convenient place to stay. Stay there again, if needed to.
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December 2023 by Traci Miller-Altson
This BW has been updated and the rooms are nice, beds are comfy and the breakfast is good.
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December 2023 by christina N D
This place was great! The front desk Alisha was awesome and made sure my teens didn't have to share a bed. The pool was awesome and open late. This will be our new getaway
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November 2023 by T M
There was no remote control for the tv in our room. We went to the office and they gave us a "new" one which did not work. There were no blankets for the pull out bed and they charged us a $30 deposit which they did not refund even though we left the room in perfectly acceptable condition. I will never stay here
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October 2023 by Elizabeth G.
We stayed as a family while my husband attended a conference at Oregon University. The breakfast service was good with hot and cold options. My children liked the pancake maker for breakfast. The pool was a decent size and goes to 8 ft deep. It was large enough for several families to enjoy at the same time with plenty of room to move around. The fitness room had a bicycle, elliptical, and a treadmill plus a weight machine, dumbbells, and yoga ball. We're a larger family, so we stayed in a family suite. It was clean and had 2 tvs with just enough space to spread out. So we all had an enjoyable time.Our major tip: the walk to the pool goes outside, so plan ahead by bringing flip flops, which we did as usual, but we wished we had bathrobes for a comfortable walk back to the room. That's the only thing that would have enhanced our experience, bathrobes.
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October 2023 by EKDoring
A motel, not a hotel and not particularly well kept on the outside. The suite was a converted basement space on the backside of motel. Decent interior, but not as described when I called to confirm bed configurtion.there is nowhere to sit and have any decent view.The pool is bare, in a loud cement room. Tiny Sauna in the bathroom. Nothing like what I experience in other Best Western hotels. Located on a convenient main road with great access to the u of o campus, we will be spending minimal time at this motel.Down rated to one after the dance music from the sports club next door came on from 1 am to 2:30 am waking up all.Walkability: Across the street from the min campus
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September 2023 by Andrew C
My room was quiet, clean, and the bed was soft with plenty of pillows. The pool is beautiful (didn't try it though) and the complementary breakfast was fresh and perfect. Staff was helpful and courteous. I have 0 complaints, it's easy to give this place 5 stars.
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September 2023 by Mel Rhodes
Excellent place to stay! Rooms were clean, beds were comfortable, plenty of space in the room. Breakfast was good - fresh pancake maker, fruit, yogurt, cereal, oatmeal, pastries, coffee and juice.We did laundry here - it was about $5 to wash and dry (extra $1.25 each for detergent/dryer sheets). The machines worked great. We did a very large load and everything came out clean.