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November 2025 by Angela Taylor
I brought my son in over the weekend and he had so much fun! Spencer helped us out and was so patient and amazing!
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October 2025 by Chrystal Torin
Extremely rude employees. I will never come back.
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October 2025 by Karen Herrman
Very helpful person working there
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September 2025 by Alexandra Motley
Love my stuffy. Love how you get to pick how stuffed your animal will be. Service was quick too
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July 2025 by mycheille norvell
Kristine and Ari were so lovely and helpful! I would definitely recommend to others! Thank you!
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May 2025 by Amila Black
I’ve called quite a few times and always haven’t gotten a fast and nice response. If your build a bear beeds to be Re stuffed the staff said they can do it as well as stuff a build a bear that gets mailed unstuffed to you. I wish we had a bigger build a bear area though, so we’ve have more
Options and not just the same ones- I went back and I had Christine and she was amazing & leg me do the heart ceremony and place two in- and she even helped me with my cards and I only paid 45 cents for a stuffed brown bear, (16) a shirt and a marvel outfit this place is absolutely amazing
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March 2025 by Kelly Davis
Waited for 30 minutes-an hour and no one ever showed up
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February 2025 by Jerika vest
Such amazing workers there
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November 2024 by Chris Hinton
Lady who i can only assume to be the manager or assistant manager (black hair lady) is very rude, I approached a employee sitting on the outside of the kiosk and started to ask her if they had a spdierman stuffed animal, my nephew loves spdierman and I will be taking my niece out soon to christmas gift shop for her brother and parents and was thinking she could make him a stuffed animal here for his christmas gift but the manager cut me off and was telling her employee how she needed to read over some sort of black friday specials print off that I assume is something that got sent down from corporate, a customer who's wanting for help should come before a employee being told to read over upcoming promotion, I walked off after I was continued to be ignored
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November 2024 by Kahlan Buchanan
Love it got the advent calender it's so cute
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September 2024 by Chloe Taylor
I took my two children to this location to get bears with their great great grandfather. We drove from Wyoming get a bear made with their grandfathers who lives in Eugene with his voice recording message in it as well as a recording with their great great grandmother who had passed earlier that year. I called ahead and talked to the manager to make sure that it was something that could be done and explained how special this was for my children. She assured me it would be able to get done and that that she personally would help me. We got there and another associate was told to help us, and I didn't want to cause a problem so we let her help us and explained what we wanted and how special this was for my kids. She talked over my kids the entire time and when it came time to do the recording with my grandfather she kept cutting him off and interrupting him, so after several tries we have a half recording of what he wanted to say to my children, as well as the cat stuffed animal with the seam where it was supposed to be sewn is completely opened up and was not sewn correctly. We have been to build a bear many times over the last 7 years and none of them have EVER opened up like this. I am extremely disappointed with this experience , that was supposed to be a very special things for my kids who had just lost their grandmother who was my children's favorite grandparent and their best friend and for them to have a piece of their grandfather since we now live so far away.
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August 2024 by Wonderful Person
The Assistant Manager Christine went above and beyond! She was so kind and helpful even with a line of customers behind us and her being the only person working. Highly recommend this adorable business! Thanks so much for making our visit special. :)
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August 2024 by Sydney Hall
Wonderful experience with my order and the workers were so polite! They went above and beyond to ensure my experience was great. Thank you so much!
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June 2024 by Amy York
I never thought I'd be writing a review for a mall build a Bear but the assistant manager that was working last night was a stellar human. First off, she is silly and fun and great at her job. She sewed the shirt to fit the doll my daughter chose. She was truly good at her job and made going to build a Bear more fun. But beyond that she showed an immense amount of compassion towards a mom who came while we were there that was going through a hard time. Such a kind and caring person.
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March 2024 by Taiga Eller
Christine was excellent and went above and beyond helping us.
