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February 2024 by Deena Kamm
I called to get some info about a unit I bought at Home Depot and got Bob, the owner, who spent WAY too long on the phone with me to help me figure it out. He was so helpful and nice and generous with his time. I am so grateful. Unfortunately, I live in Central Oregon; otherwise, I would never shop elsewhere. Thank you, Bob, and Cascade Garden Equipment! It's nice to know there are still helpful humans out there who aren't only about their bottom line. I highly recommend this store.
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February 2024 by Phillip Ferreira
Really bad experience with this store. The so-called manager - if she is indeed such, first messes up starting the warrant 3 weeks before I can pick it up, then did not commit to agreement of making it availabe to pick up on 12/22 around 1pm or earlier ( the cstore closed at nnon without warning), and better yet, she wanted me to pay for the time spent talking to me on the phone making the arrangments ( that she actually failed to keep) and for keeping the generator in store; so a charge for restocking would occur ( mind you that never left the store, was open or anything)....so laughable, pathetic and unprofessional. Feel sorry for the locals taht eventually sooner or later will become victims of this management. Beware and be alert; better yet, buy somewhere else if you can
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February 2024 by Devi Safir
Amazing help! Bob hooked us up with a generator when every big box was solid out or crazy prices..
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January 2024 by Patti Woodward-Bishop
Great they had everything I needed and were very pleasant and helpful
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December 2023 by Sean Bedell
Had the part I needed.
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December 2023 by Allen Peterson
It's a great place for mower and such equipment repair and sales. Jessica is lovely person to work with, as the fella that helped load my mower in the truck, and they are quick at doing service and really fair at pricing. In short I highly recommend them.
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November 2023 by Phasm Arts
Professionals! Fair, honest and helpfull. The only place I've bought movers for lAlmost 20 years now. Thank u allJason B.
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October 2023 by Danny Miller
Don't do business here, rude unprofessional staff who will waste your time and disrespect you.
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August 2023 by Jeremiah Farish
Had a generator issue. Quick diagnosis. Very knowledgeable staff. Will definitely be a return customer.
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July 2023 by Martha Moultry
Great service and much faster than I had expected in the height of lawn cutting season.
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May 2023 by NorthShore Kooks
Great service went to pick up some lawnmower parts
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May 2023 by Trestyn Seeley
I want to say thank you to the older gentleman for trying his best to assist me while I was in the store. But unfortunately I had to leave due to the unprofessional behavior from one of the women behind the desk, the disrespectful way she was speaking to some of the customers was absolutely appalling. I will never purchase anything from this establishment because of the way this employee spoke to the customers.
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May 2023 by Don Clarke
MISERABLE ... I brought my Generac portable home generator in (they were listed as an authorized service center) for a scheduled maintanence (valve adjustment). They started to work on my generator, which required some disassembly of the motor, and then decided that they didn’t want to work on this brand of product anymore. So, the service tech called me and told me to come and pick-up your generator and that I’d have to finish the job myslef … unbelievable you’d probably say but this really happened to me. I am now left to find another “authorized service center” in the area and haul my generator to them in hopes that they are a bit more professional than Cascade Garden Equipment. Be forwarned !
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April 2023 by Don C
HORIBLE experience ! They are an authorized service establishment for Generac portable home generators, so I took my unit there for a required maintenance (valve adjustment). Somehow during the adjustment they broke the valve cover gasket and had to order a replacement. Before the part even came in I got a call to come and get my generator because they were not going to work on it anymore! Apparently the owner had decided that they were not going to service portable Generac home generators anymore and told the shop mechanic to stop ... they didn't even finish the job! Told me that I'd have to get a gasket myself and finish the maintenance myself ! Now I have a generator that is partially disassembled and have to look for another dealer to do the maintenance work ...
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April 2023 by Bob Berman
In 2022 I brought in my old STIHL chainsaw for a tune-up. I hadn't used it for at least three years. It was greasy, dirty, and grimy. Got it back from them all cleaned up. And then I still didn't use it for over three months after picking it up. When I finally did use it, it worked even better than my newer STIHL chainsaw, which I was currently using.
