-
May 2025 by Gina “GinaBina”
My experience today at this branch was so amazing! I waited in line for a minute or two, the gentleman that assisted me was helpful and funny. I needed to change my name on my bank card and he directed me to Christian who, in my opinion, was caring, understanding and very imformative. He was able to not only answer my questions but quickly reach out to find answers that he wasn't sure about.
This was my second trip to this branch. The first time, the lady I saw wasn't the most welcoming and a little rude. I was dreading going in today but it's the closest Chase branch to my work. I was extremely relieved to be able to interact with friendly professionals who were eager to help.
-
March 2025 by Russell Hill
Cool easy-going people that have a wealth of knowledge and take the time to explain details and listen to your questions....
-
October 2024 by Amanda Lurey
i usually have such an incredible experience at this location. today i had gal help me for the first time. i know im young, but i’ve never felt so dismissed and belittled. i hope management sees this <3
-
March 2024 by Apryl Turrel
I was ripped off by a company. I went trying to get some advice. I came up to someone being trained and I asked for a more experienced representative bc I need help. They could not provide any help and just said to call the 1-800 number. I have been a member of chase for 20 years! Time to find a new bank.
-
February 2024 by Apryl Turrel (Gambit.SweetP.)
I was ripped off by a company. I went trying to get some advice. I came up to someone being trained and I asked for a more experienced representative bc I need help. They could not provide any help and just said to call the 1-800 number. I have been a member of chase for 20 years! Time to find a new bank.
-
January 2024 by Hope Healey
I've had great experiences with the bankers at this chase location. They've always given me good advice and have been willing to spend the time talking through all of the options with me. I've been impressed with how much patience and kindness that I've received from the bankers at this Chase.
-
November 2023 by Sarah Villafane
Awesome customer service, friendly, efficient and fast!
-
October 2023 by Elizbeth Hardesty
Not the teller fault,The CHASE BANK SYSTEM is a problem!I am changing bank's, fraud is an issue that this company has allowed to continue on my account. Over $1,000 taken by electronic withdrawal. Not refunded in full to this day. I am continuing to fight this even to this day to be reimbursed. They are Crooked and won't take responsibility for their incompetence. Don't bank with Chase!
-
July 2023 by tom carter
Madi was incredibly helpful for my wife Samantha. She helped an issue out with a wrong amounted money order and was extremely friendly with her. She deserves a raise for her excellence in customer service.
-
July 2023 by Robert Ouellette
JP Morgan yes but that doesn't mean the people that work there are humans and don't have the wrong beliefs and manners. As well as very professional knowledgeable and is helpful as they can be. I have been banking there for 12 years I believe. Today was the first time I checked my balance and left my credit card in the ATM. I went inside and can help me make sure nothing was spent and are getting me a new one in the mail ASAP. As well if I needed money I could just go down with my ID and they would do so until the card is available. Before covid they were the first one to send me a Christmas card for like 7 years straight signed by everybody in the bank personally it's cuz I had a service animal mostly and they love Skittles that was his name. So it always said Merry Christmas to Skittles and Rob which was just such a nice kind thing. They have some of the most wonderful tellers. Thank you I hope this helps it's a total truth. Robert owlette
-
December 2022 by Cass Pearl
DO NOT BANK WITH THEM. Mara was great helped as much as she could and we really appreciated her!Assistant manager Corbin was EXTREMELY RUDE did not want to help me the customer at all. And had TERRIBLE customer service, clearly he did not care or want to help. Beware dealing with this manager as he is not helpful or friendly-Very very disappointed in my service and experience I will never be coming back.
-
December 2022 by Kim W.
Chase bank needs to jump into the 21 century. My husband and I are account holders. My husband was able to enroll online to access our account. I, on the other hand, can not because I'm not the primary account holder. Why does that matter? Don't you think this is rather archaic? I have access to our other band account. Hmmmm. I needed to find an amount I paid for an airline ticket and had to go through my husband to check it out online. Really? Blows my mind
-
November 2022 by Ann P.
Such slow service!!! Takes forever and TERRIBLE CUSTOMER SERVICE If I could give less than this I would. My experience at this bank was TERRIBLE. Mara was amazing she helped as much as she could and didn't everything she could she should be than manager of this place. I was verbally harassed by the security guard, talked down to and made fun of by him for my situation. Corbin the assistant manager was also extremely rude, and had TERRIBLE customer service he clearly did not want to help me the customer or care to even be for espy at the least. He came out didn't greet us didn't apologize and sternly said there's nothing he would do to help us. This branch is extremely inappropriate and I would never consider banking with chase again.
-
October 2022 by Henry Butler
This bank is a joke! They placed a nine day hold on their own check and when my wife called them to find out why, the customer service manager placed her on a twenty minute hold just to tell her she's not doing anything about it and hung up in her face. It's been nothing but problems with chase, the app is very slow, staff is not the most knowledgeable, it's a hold on anything you deposit and they hold it forever. You know there's a problem when another bank can cash a chase check faster then chase can. I'd give it zero stars if i could.
-
August 2022 by MIKE THORNE
I've always had good service with Chase until today. After finally speaking to a real person locally, Grace, I was told that she couldn't help me over the phone because she couldn't authenticate me. Even after giving my name, address and offering my card number and anything else she needed. Cost me a trip to the bank for something that could have been easily handled over the phone. Thank you Grace for your robotic non-help.
