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January 2024 by Paula Greenwood
Thank you to Krystal for helping my mom get the perfect unit to hold her Christmas items ❤ Great customer service and clean. If you need a great location and top customer service ask for Krystal she's such a sweetheart. Thank you again for all you do for your customer's ❤ she will be renting from you for about 2 years till she can rebuild her dream home. Merry Christmas and happy new year!!
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December 2023 by Jerry Ferraccio
No one returns phone calls OR emails OR is present during working hours.Edit: since this review received a reply, I will state:1) attempted contact through your website interface twice.2) called 3 times, left messages.3) stopped in during posted office hours and waited at the office for 20 minutes. Dark, no sign of anyone there. Knocked loud enough to startle someone passing in the street.Sorry if your website isn't passing along info, your phone service isn't retaining messages, and I caught you at an abnormally long bathroom break (for which the office lights were shut off).I stand by my statement.
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December 2023 by Becca
I have been renting from cornerstone since June. It's a pretty safe place to keep your belongings. The location is very accessible as well. The lady in the office is very sweet. She is willing to work with her customers if a need arises. I highly recommend this storage facility.
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October 2023 by Janilet Gomez
Great storage space. Had zero complaints the entire year we had a unit here. Customer service was fantastic and responsive. 10/10. Highly recommend this place!
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August 2023 by Andy Hendricks-Mack
Employees are never to be found during office hours, no one answers the phone, and the website is frequently broken; which makes it very hard to pay the bill.
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June 2023 by Renter last year
Big problem with mice and rats has ruined priceless rare books and dolls I have stored in my unit. Needs to addressed by owners/management beware before you keep your valuable items at these units
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August 2022 by Nicolle K.
RATS! I never write reviews but my experience was so awful that I feel I've been left no other option. We had all of our stuff in storage here for 8 months. When we went back to the unit we discovered that there was a rat infestation. The manager told us that rats had been reported months earlier but we weren't informed. If we had been told maybe we could remove our stuff in time to avoid this situation. The manager said they had called an exterminator but we found a large LIVE rat in our unit and 11 LIVE newborn rats in a box. (See photos) Every surface was covered with rat urine and feces. All of our soft furniture: couch, mattress, glider had been chewed and destroyed. Between the furniture we need to replaced, the cleaning costs, and the junk removal costs we are out over $2,500. Not to mention the weeks it will take to disinfect everything so that my toddlers don't get sick. It has been almost a month and we still have not received any compensation. All we were offered was $500, which only covers the disposal fee of what was destroyed (and we still haven't even received that check yet). Multiple emails and voicemails have gone unanswered the past 2 weeks. Learn from our mistake and do not use this facility.
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July 2022 by CK H
Highly recommend! Newer facility - very clean. Great management - responds without fail and keeps tabs on what's going on. We called roughly a month in advance and were able to rent the amount of space we needed; no extra fees for the hold time.
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April 2022 by Gianna Rains
Cornerstone Storage is a hidden gem! Krystal is the MOST helpful. She went above and beyond to help me find the right unit for my trailer. She was quick to respond to my emails and was just super flexible with me in my whole process. My plans kept changing, and she was always there to help and accommodate me. Not to mention it's super clean, safe, and new! Highly recommend!
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March 2022 by Matt Williams
Very safe feeling place to leave you belongings, and a very sweet office lady
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November 2021 by Lisa Mulvey
No phone number, no address. No returns on emails as that's the only way to contact them. Seems a bit shady to me. We shall see.
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September 2021 by Dar H.
This is a new storage facility with secure outside walls and entrance in front of the office with glass windows looking out to the entrance gate, which creates another level of security. It is very clean, and well kept. Most importantly, Krystal the manager was friendly and responsive with verbal and written inquiries. We only stored for one month for in between apartment rentals for our kid at UO. Were extremely pleased with the facility and personnel. Kudos to great customer service!
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May 2021 by Josh Hamilton
This place is so nice! A completely brand new facility. Insulated, some are even heated! The manager was very helpful and got me into the perfect unit. I cannot say enough about this place.
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May 2021 by Shari Allen
Brand new facility. Super friendly staff. Highly recommend!
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April 2021 by J. P.
If your shopping for a storage unit... this is the place. First of all, the facility is brand new. That means you won't have to worry about mold or rodents or insects or your belongs not being safe and sound. Every unit has an alarm, so if your code wasn't entered coming through the gate, but the door to your unit is opened, management is notified immediately. (Years ago my storage unit in Colorado was robbed, so I can't tell you how much peace of mind this gives me.) Krystal is the manager and she's quick to respond and very helpful. I was able to submit my application via email and set up an auto payment in an afternoon. This is the best storage faculty I've ever used.
