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January 2024 by Carol Wentz
We are pleased with Emerald Broadband and are happy that we switched. Hope that everyone in Eugene and Lane County get this same opportunity.
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January 2024 by Barefoot Doctor
I couldn't be more pleased with Emerald Broadband, not only are MOST the people kind but the business itself is always on the ball.Just don't talk to Willow if you can help it, very rude and not helpful at all.They take care of issues same day or next day, when you call, someone actually answers the phone.? Not only do they answer the phone but they have friendly people working for them.They're like the last business standing that has great customer service and great service itself.The team they sent to my house recently was Jeremy and TC and they were friendly, came on time and fixed the problem quickly.These days it's weird to have strangers in your house but I never felt like they were strangers, that's how friendly they were. They were very efficient and I hope that if I ever have another issue that they're the ones who show up. Then again, it is Emerald, so whoever shows up I know that they will be amazing and professional and put me at ease that they know what they're doing. You can't find better internet.*Edit: I've just read some more reviews and noticed there are very few negative ones but the ones that are negative all make claims that simply are not true. I thought anyone reading reviews should know that. If they have to lie to leave a bad review then it's not a review that should be trusted and not one of them that I read was true, not based on my experience.
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January 2024 by ROSEANN ROHRSSEN
Fiber internet is the fastest internet I've ever had! It helps me Zoom call my daughter better, and my shows look way better now. Get Emerald!
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January 2024 by J. H.
I'd been checking for Fiber in Eugene for a decade, and was excited when Emerald Broadband came to our neighborhood. I frequently work from home, and their service has been the best! The no-contract, stable price is a bonus, and I love their mission and that they're local.
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December 2023 by Frank Brown
I’m glad that competition has arrived in Eugene. I switched from xfinity to Emerald Broadband in October and have shaved 45 dollars from my budget each month and QUADRUPLED my up and download speeds.I recommend Emerald Broadband fully and completely folks!!!!
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December 2023 by Morgan Garvin
Love, love, LOVE my hyper-local fiberoptic internet! I originally signed up to get away from Comcast and their terrible customer service and never looked back. Then out of nowhere they cut my 1G monthly rate from $125 to $80, so I’m saving a ton ON TOP of having fast internet and a responsive customer service experience! They don’t have 24-7 call centers, but they will respond to an e-mail or voice message usually within the same day. If they’re in your neighborhood, they’re worth a look.
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December 2023 by Hana Burnett
Emerald broadband was a great decision for us! In the several months of be a customer there was only one issue and it was quickly rectified. Would recommend to anyone who wants better internet with amazing value and a personal touch!
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December 2023 by Merilyn Welch
We've been hooked up for several weeks now, and are very pleased with the service. Workers were so polite during installation, and our connection is very fast and we've had zero serious glitches. We are delighted we went ahead with this service. I'd recommend it to anybody!
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December 2023 by Patty
Well, I lose service almost every month, for a few hours at night. Now, they're trying to say that a transformer blew up and sent a power surge through the lines, frying the router in my home. Which is strange because transformers ARE surge protectors! Instead of blowing the breakers in your house or business, it blows up and cuts the power off Instead! So now I have to pay $80 for another one!
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December 2023 by Sarah Salas
Great service with great people. They are very straight forward and have always been quick to respond to any issues we've encountered.
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November 2023 by Kevin Eagan
The best fiber internet company ever! Great folks. Local company. They also host some of most fun events in Eugene! If they're in your area I recommend them to the fullest, you won't regret it!
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November 2023 by Galactic Glass
I absolutely love Emerald Broadband! We have 3 homes on a third of an acre. I decided to go from cable 1gig to fiber optic 400mbps service. Everyone on my property is reporting faster downloads, better gaming and, more reliable streaming. With cable, we constantly had issues. Not only is Emerald's fiber optic network better, but their customer service is incredible! They actually have a human who lives in the same area answer the phones. You can hear their smile as you talk with them. Cut the corporate cable bill and get better everything from a company that is local.
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November 2023 by Judy Hiscocks
We love their speeds! Check them out!
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November 2023 by Jake Long
Fast, reliable and great customer service. Best of all I'll never have to deal with cable again!
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October 2023 by Alex Lopez
Excellent. Amazing. Very happy about my experience. Recommend 100% !!!!!!!
