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September 2025 by Filomon Afenegus
Life saver! Driving through Eugene on a Sunday and my car broke down on the freeway. Had it towed to Emerald Performance at 8:00 pm and he had me back on the road by 9:00. Would definitely recommend them.
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September 2025 by Tom Bush
Emerald Performance is the best! They are very thoughtful, detail-oriented and professional It is an honor to recommend them to all my friends, family and colleagues. Thank you Ken, Mary Ann and the team!
Tom Bush
Public Relations
Eugene Oregon
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September 2025 by crystal orr
I can't say enough great things about Emerald Performance in Eugene, Oregon! We have a 2024 F350 Dually King Ranch and are hotshot drivers, and when we ran into issues with our front caliper, brake pads, and rotors, no one else could help. We had the OEM caliper from the dealership, but other places like Les Schwab, Firestone, and Goodyear wouldn’t do the work unless we bought the part from them. Even then, they couldn’t get the part for over a week and quoted us double what Emerald Performance did.
Enter Maryann and Ken, the amazing owners of Emerald Performance. They went above and beyond, driving into the shop and staying late to help us get it done. Ken is super knowledgeable and incredibly experienced—he got everything done in just 3 hours, and it was perfect. They charged us fairly, and the level of service and care they provided was second to none.
If you're looking for an honest, experienced, and customer-focused shop, look no further. I highly recommend Emerald Performance—these guys are the real deal!
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September 2025 by Abbey Breding
These folks were super helpful and nice. Great to use in a weekend pinch. They diagnosed our problem and gave us good advice.
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September 2025 by eric hinman
These guys are amazing! They took great care of me while getting my breaks done. Give them a call for any auto needs!
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September 2025 by Traci Mitchell
Truly Exceptional – Treated My Son Like Family
My son’s car broke down and was towed to Emerald Performance over a holiday weekend with a failed water pump. I live 1,000 miles away, so I couldn’t be there — but this family-run shop went above and beyond.
They stayed open late, kept him informed, offered him pizza while he waited, and treated him with honesty and kindness. He’s been to other shops before, but never received care like this.
The repair was quick, fairly priced, and professionally done. Knowing he was in such good hands meant the world to me as a parent. We’re both incredibly grateful.
Highly recommend Emerald Performance — not just for great service, but for genuinely good people
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September 2025 by Hunter Cox
My experience here was amazing. Friendly staff, very quick and helpful. They gave me a great price. Open on the weekend, (Sunday). Recommend to anyone and everyone.
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August 2025 by Diana P
This place is awesome! I attempted to replace my headlights myself for my 2013 Juke, but was having a real hard time removing the old bulb. I called and Maryann answered and said they had availability today (Saturday) to help! I immediately drove there and they were able to replace both my headlights in about 30 minutes. She worked with me on the cost and it was such a great deal. HIGHLY recommend! They are one of the only, if not THE only, automotive places open on a weekend. (A holiday weekend at that!) I failed to get the mechanic's name who helped me, but he was really knowledgeable and kind. Will be back again when the need arises.
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August 2025 by Chris Rosso
Emerald Performance is awesome. My water pump went kaput 200+ miles away from home at 5pm (on a Saturday) and they dropped everything to get a new part and get us back on the road by 7pm same day. Good honest work was performed and everything was communicated clearly. I don’t think I’ve ever had such a good experience getting my car fixed up, and I consider myself deeply lucky to have broken down so close to their shop. Do yourself a favor and go here instead of wherever else!
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August 2025 by Christine Day
The folks at Emerald Performance helped us in a pinch 100%. They are so kind and highly efficient.
Very grateful they were open after 5 on a Saturday. Seriously came in clutch! ;)
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July 2025 by Tanya Spencer
DO NOT TAKE YOUR CAR TO THIS PLACE!!!!
Our car was first misdiagnosed to begin. They told us it was ready for pickup but STILL sounded like it should NOT be driven. But we did just to get it out of there only for the real issue to surface. We bought all the parts that they told us that was needed and again dropped our car off. This was in February by the way and still to this day almost August and still our car is not fixed. They have not worked on it. There’s zero communication, no updates. Try to get a callback from the owner but never happens because he is always OUT OF TOWN. Going to be reporting them and taking to small claims court.
If they ACTUALLY did any work on the car and were commutative on the progress and solutions on what needed to be done we would have complied and paid the bill after it was done….however it has not been that experience what so ever. We keep checking in on the progress and nobody has a clue not even the poor new shop manager that has to deal with all of cars still there that still need to be worked on….one currently for 8 months??? Whelp we are at 6. We are not at fault. You did the simple jobs great but told us we needed to get a Cadillac converter so we did, but that wasn’t actually the problem because once replaced and when we went to go get it, the car still sounded like complete and utter crap and should have never been driven off the lot. We bought even more parts to have the engine rebuilt but they still have not completed the job. If it needs a crate motor instead then you NEED TO COMMUNICATE THAT!!! But we have gotten NOTHING!!!
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July 2025 by Ausia Lindsey
If I could give negative stars I would. I've dealt with a lot of mechanics and this was the absolute worst. Don't ever take your vehicle here!!!
I contacted Emerald Performance on July 4th after my vehicle overheated and leaked radiator fluid. My van was towed to their shop the same day. On July 5th they called me to tell me the repairs had been completed, which was a surprise to me because they had not called with a quote and asked for authorization before completing the repairs.
On July 6th I used my debit card to pay Emerald Performance $127 for repair of a radiator hose.
At pickup I noticed that the arm rest of the drivers seat had been twisted backwards, and I could not get it to pull forward. I asked them for help, and when the mechanic tried to correct it, broke the armrest off of the seat. He then denied that he had touched it and did not offer any repair.
The next day after my vehicle had been parked for some time, it had leaked all radiator fluid onto the driveway.
I contacted Emerald Performance and let them know that their repair had not been adequate. Initially they reassured me that they would guarantee their work, and that they would come out to me the next morning. The next morning I messaged them and called with no responses, until 12:48 pm when I was told through text message they had a family emergency, but would be able to receive the vehicle then. I immediately called the shop to set up the arrival, but I was then told verbally that there were no mechanics available that day. The woman named Marianne who took my call said she would call another mechanic and get right back to me. I made it clear to them that I needed the repair done ASAP. I never got a call back.
I took my vehicle to a different repair shop and paid $160 to get the same radiator hose fixed properly.
On July 11th I went back to Emerald Performance to ask for a refund. The mechanic had a very emotional reaction, and accused me of attacking him. I was told that the only way I could get a refund was for them to make an insurance claim. I asked them to please begin that process. I sent them documents from the other mechanic shop as they requested, but I never heard back or had any follow up.
The office manager, Marianne, tried to argue with me that they had offered to receive the vehicle and I had chosen not to, but the truth was that she had told me there was no mechanic available and did not return my call.
When I asked her why she didn't return my call her response was that I am not her only customer.
Our last contact was on July 11th when I sent them the invoice from the other mechanic so they could file an insurance claim. I did tell them that if I didn't hear back in a timely manner I would dispute the charges with my bank.
(This is a copy of the letter I wrote to my bank about this interaction)
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July 2025 by Nancy Forrest
Thank you! Having car difficulties in the summer is awful! But I was wonderfully surprised to get it fixed in just a couple of hours on the same day I called. Now I feel safe to travel to local events and my volunteer work. Thank you again!
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June 2025 by Robert Studebaker
Nothing but AMAZING things to say about Emerald Performance. They went above and beyond to get our car done fast and correctly. I would not hesitate to return to them time and time again. Wonderful experience!
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June 2025 by Jay Miller
I couldn't be more thankful for Maryanne and Her husband! My fiance and I got back from a road trip and our car started making an awful noise. I called and Maryanne was able to help us out. They got us in the same day and were able to diagnose and fix the problem all in the same day! They have incredible customer service and very fair pricing! Couldn't be more thankful!
