Emerald Pool & Patio is a well-established company that has built its reputation on quality and integrity, providing customers with a wonderful experience every time they visit. With retail locations in Eugene and Bend, the company offers a wide selection of products, including Sundance and Jacuzzi spas, above-ground pools, patio furniture, fire pits, grills, and gas fireplaces, creating a complete backyard oasis. Emerald Pool & Patio also maintains comprehensive parts, service, and maintenance departments for pools, spas, fireplaces, and stoves, as well as a chemical lab that offers water testing, free delivery, and price matching. Customers have praised the company's professionalism, helpful staff, and efficient service, whether they're purchasing a new gas stove, ordering a spa cover, or having their wood stove serviced. One customer's experience highlights the company's commitment to customer satisfaction. After encountering issues with a newly installed wood-burning insert, the customer called Emerald Pool & Patio, and the company promptly dispatched two employees to the customer's location in Cottage Grove to resolve the problem. The employees, Jeremy and Steve, demonstrated their expertise, guiding the customer on the proper way to use the new stove, which had been updated due to EPA regulations. The customer was extremely grateful for the company's responsiveness and the level of service they received, which they believed was a rarity in today's business landscape.
Great service. Instructions easy enough that even I can follow
March 2024
They have a good selection, but prices are quite high.
March 2024
Very professional group of people to work with, and great service, too! Many thanks to Brayden for helping me order my new spa cover, and to Kyle for being so courteous and careful when he delivered it. You guys are the best!
