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July 2025 by Jace Heney
I called to get service on my Duramax generator and I was answered by a very rude lady named Lisa who refused to help me or even let me bring in my generator to take a look at and kept stonewalling me for some odd reason and wouldn't let me talk to anybody else and only wanted to talk about warranty stuff when I'm only wanted to know if I can bring my generator in to take a look at it it was the rudest customer service I've ever experienced from a repair shop I would 100% never call these guys again because of Lisa
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July 2025 by Laurie A Johnson
Have been having them fix our equipment and Company equipment for years, They do an excellent job are Knowledgeable and have the answer when you got a question. THANK YOU for all your years of service and continued service,
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April 2025 by lin connelly
These folks here at Eugene Power Tool Repair are top notch. Always very kind, knowledgeable, and helpful on the phone, and repairs are completed proficiently, in a timely manner, and for a very reasonable price.
I will trust all my power tools with these folks and I highly recommend them to everyone.
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August 2024 by Michelle Ericson
Always a quality job from these folks. Also help with our Milwaukee cordless tools repairs and warranty issues. Very knowledgeable. If you want it done right, this is the place to go.
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June 2024 by Forrest Castile
Been taking our tools here since they opened. Lisa is fantastic and straightforward. Always followed through and did what they promised. They'll have our business as long as we have tools that need fixing.
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February 2024 by Taylor Eke
Amazing service and communication. Generator repair was done quickly and professionally and I appreciated all the helpful tips on maintaining our equipment.
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January 2024 by Dan Fenske
Our Duromax generator would not start during the recent ice storm in the area. Three neighbors and I tried to get it started checking everything we knew might be the problem. A call to Duromax suggested I take it to Eugene Power Tools, In Eugene, Oregon. They are the certified repair shop for my Duromax Power Generator. Once there to drop the generator off for repairs, I found there were several things I needed before it could be checked while under warranty. The phone lines to Duromax Technical Support were extra busy and I spent hours of time over days of trying to get someone to take my call. Lisa at Eugene Power Tools helped me with that process by calling them for me and getting the answers to the information that was needed so their shop could check my generator problem. Lisa kept me informed by texting me as to the progress of the repairs. Once the problem was discovered, Bill their mechanic, fixed the problem and I was notified the repair was completed in two days following the discovery of engine problem. Once home I started it to see how it ran. It easily started and ran well. Thank You both Lisa and Bill for the good service.
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January 2024 by John Jost
This place is a joke. Don't take your Milwaukee tools to this shop... They are listed as authorized repair center, but refuse to service batteries under warranty.This is the text I received from them:" All batteries go to the factory for evaluation. There is no point in me shipping it when you can. I service tools that are serviceable. What you want is convivence and that "service" you get from someone making money from you"Hmm, no long term relationship built here, that's for sure.
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October 2023 by Janette Huffman
Friendly
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September 2023 by Lucas
Hands down the woman behind the counter was the rudest person I have had the misfortune of meeting in years. I am happy to go out of my way to take my business elsewhere and will encourage every contractor and landscaper I know or meet to go elsewhere.To his credit, the man there seemed pleasant and honestly a bit uncertain how to respond. I am a yes mam kind of man so I’m not sure why I got what I did.
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July 2023 by Shari P.
These guys are great. Reasonable prices and skilled at fixing what's broken. Had a pressure washer that I was sure was toast. They fixed it reasonably priced and fast. Great shop!
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June 2023 by Charles Stegner
I’ve been a customer for more than 15 years. Eugene Power Tool has always treated me fair, honest and they are usually pretty quick. They ALWAYS have a back log of work because they do great work and their customers know great work. Thank you.
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June 2023 by fordfourwheeler
Milwaukee service center but will not work on the sprayers, went through all the hoops with Milwaukee for warranty work and Eugene Power Tools has lots of excuses to not work on it. Why are they a service center if they won’t work on it!!!
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May 2023 by Peter B.
Wonderful place and reliable service. They repaired my Ryobi lawnmower on time and with grace. Always nice to support a nice local family business. I recommend them with enthusiasm.
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April 2023 by Kyle Daily
Best small tool repair shop around! I would recommend to everyone, battery, gas, and pneumatic they have always got the job done!
