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December 2023 by Camil Rana
Terrible customer service i called many times nobody answers or returning call.. plus the shipping is incomplete without informing or atleast emailed of whats going on... the returned still not processing in my bank acct its been more than 5 days or so! Its ridiculous! Its a fun clothing line but terrible customer service it takes FOREVER to answer the call in their warehouse the online purchased sucks!
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November 2023 by Jazz Blair-Sunkler
The store has a very small men’s section in which they carry up to a xxl.The women’s section is huge - as big as two stores or more. I asked if they carried plus womens (average size 16.) I was told the store was too small to carry womens normal sizes. :(
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July 2023 by Laurie Rice
I called the Eugene store 7 times between 7pm-7:30pm NOBODY answered Any ofthe calls although website says open till 9p... That's Terrible Customer Service!
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February 2023 by Joe Hulse
Ashley is the best. I would give her a raise,☝️(I'm always backwards) so it's crucial she is brilliant and helped me a lot, think god fa the rs she was so helpful and made the whole experience fun. I just wish I could get the chance to get in there. Missed my chance last time, hopefully someday soon... -Joe
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January 2023 by danny w
I wouldn't shop here if it was free.. I'd rather be naked.Negative stars.
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October 2022 by Jennifer Moon
They don't carry plus sizes anymore
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August 2022 by Kyle Miller
They sell men's clothes here!? Went here with my girlfriend and got 2 "cute" bathing suits (her words not mine). 7 dollars for each pair!? That's walmart prices! Maybe I'll pop in here more often to keep up on the trends...
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June 2022 by Anneka Veldstra-Root
Employees are always very nice and friendly. I'm also surprised by how they actually have pant sizes that fit me as a tall curvy person. Though sizes are still limited ( specifically shirts) its great to see size ranges growing.
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March 2022 by Chase Lenox (Vash1508)
Needs more LGBTQIA empowerment. I kept hearing employees being misgendered.
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January 2022 by Shylo Saragosa
I’m new to Eugene from Portland and was delighted to find Forever 21 here at Valley River…a great shop for basics and even some jackets and shirts! I have to say this F21 is very well stocked especially in the Mens section, as usual prices are super affordable and the one team member I asked for help was very sweet and helpful! Was able to find two really great corduroy shirts for my holiday fits and was overall very impressed by the cleanliness, organization and look of the store. I’m not sure if this is a newer location as the inside looks modern and fresh unlike the older F21’s in Portland which are still in the cheap glam aesthetic with those musty chandeliers. All in all this is a great location, friendly staff and hands down better than all three of the F21 stores I’ve been to in Portland (Oregon’s biggest city hmmm…??)!
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September 2021 by Alexis Scott
rude staff...won't be coming back
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September 2021 by k Jen
Staff is too busy "Hanging out" with each other too assist people with questions! Bad service. Update: so my first review of this store was not great, took my daughter today and the service was great!
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February 2021 by Ilyse Bell
I do not understand why this location has so many bad reviews. the girls who work in there were absolutely precious to me. Very helpful. Very friendly and welcoming. They know fashion and helped me put several outfits together. I had so much fun in this store. Sincerely believe the bad reviews are without any merit.
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February 2021 by Danny Altom
Our girls really like shopping there and there are great prices !
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January 2021 by The Only Jamie Bourgeois
Their men's clothes has gone terribly bad. I used to love forever 21 and now I can't believe how bad the men's department is. The women's clothes still seems to offer a lot of cool stuff but for me, as a man, there is nothing. It's all ugly and tacky and at least at my local store, seems to be aimed at Italian soccer player style?!? It's unclear.