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February 2024 by 541 Richard
Called with clear information of what I was needing to have done with my watch. Girl on the phone clarified that it was no problem, gave me a price quote, and said that I could just walk-in. Then I drive across town to come here, to be told that they have no watch person, and can't help me..... very disappointed. She then gave me a business card for an overpriced watch shop, and said that they could help. I'm not paying $40 for a $2 battery. Better off spending the $7 on Amazon, for the tool to do it myself, plus $2 for the battery. There is no excuse for the amount of laziness, and lies, in customer service lately.
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November 2022 by Michelle Jackson
Love the ladies here! The quality and price are great too!
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October 2022 by Melissa Ice
The ladies at this location have always provided me with the best customer service I have ever received in a jewelry store, which keeps me coming back as a loyal customer. I know most of them by first name, and they are all so lovely. They provide the knowledge and offer honest opinions that you expect from a diamond expertise. Crystal is amazing! She helped me build and customize my dream ring, and even says "Hello" to me if she sees me in different departments of the store. They also have a world class jeweler always doing great work and repairs in the back.Yesterday, I took 5 pieces of my jewelry collection for cleaning and inspection, and Teesha was quick and efficient with it, but never skipped a beat with greeting and helping other customers as they walked into the store. Hands down, the best team!
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June 2022 by Jami Johnson
I bought many items, and they repair anything I need them to.
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February 2022 by Leisha Wharfield
One of my rubies popped out of its setting and Fred Meyer Jewelers fixed it at no cost because my kids purchased the insurance for me. The friendly sales rep helped me find a matching pair of silver chains on sale so I can wear both my ruby pendants together and I couldn't be happier! Thank you, FMJ. ?
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August 2021 by Allen Peterson
They have a great selection of jewelry and a wide price range so one is able to find something they like or for a gift.
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April 2021 by Chris Hendrix
The best service, hands down! I don't buy a lot of jewelry but both my purchases were with them. You can't beat the warranty.
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November 2020 by J Louie
The older gentleman jeweler is quite rude. So rude, that I decided not to make a purchase.
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August 2020 by Keith Miotke
Friendly sales people
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June 2020 by Cecelia Y.
I had gotten my engagement ring from somewhere else and it was going to take a long time to get it resized through the place we got it so we came here to see how long and how much it would be to get it resized through them and the price was very affordable and the time was better than the place we got my ring from was estimated to be 1-2 weeks. It only took 4 day's to get resized!! I'm so amazed and impressed since you can't even tell a chunk was taken out of my ring. Everyone was so polite and kind and really listened to what we had to say which is always appreciated. :)
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March 2020 by Margie McPherson
Very informative and they love their job of course they do DIAMONDS!
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October 2019 by Jessica Justman
BUYER BEWARE. I was hoping my poor experience with the Fred Meyers on division was just me but in reading through the other one star comments I can see that it is a pattern of behavior which is really sad. My fiance and I took my engagement ring in to be fixed because it was missing a stone. They fixed it and reassured us that there would be no further problems. Less than 3 months later my ring lost two more stones. I thought it must just be a mistake and I thought for sure Fred Meyers being a reputable company would make it right. That is not the case. They want over $200 now to fix my ring again. when I Google the sort of thing what I get is that your ring is supposed to be checked annually and tightened. Since it has been less than 3 months I strongly feel that the person that fixed it did a bad job and now unfortunately not only am I out the money for the fix but I know have two missing stones. The people at Fred Meyer were less than helpful. I refuse to do business with a company that cannot stand behind their work and I hope you will do the same.
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September 2019 by Matthew W.
Don't give them your business!!!!! My fiancé and I took her engagement ring to the jeweler and were given a price to fix a missing diamond in her ring. After having the ring repaired we made sure to ask that they had adjusted and made sure all the prongs were solid and we wouldn't lose any more stones. We were assured that the stones were set solid and we left. Fast forward two and a half months later.....We have now lost 2 more stones from her engagement ring after being promised that we wouldn't have this issue. We took the ring back, and they had the jeweler look at the ring. they are accepting no responsibility, and haven't even offered an explanation or apology, other than an estimate to once again repair the ring. We will not be doing business with this company or any of it's affiliates after this. Do not give them your business, when they won't stand behind their work, nor apologize for the inconvenience or frustration of their clients.
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March 2019 by Rose Marie Waring
Beautiful selection and very helpful staff.
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January 2019 by Josh Krake
So, initially I had a good experience. Hannah helped me pick a promise ring for my girlfriend and it was perfect. No problems. When my girl and I went back today, Sunday January 6th, right around 11 am the woman that helped us was awful. She helped size the ring and started taking the information. Right before we finished she asks me, in front of my lady, "do you remember how much you paid for the ring". I was really shocked and appalled. How unprofessional of her. I mean, it's not like I proposed to my woman with a promise ring and I'm sure it wasnt meant to be rude but get your life together. That , no Matter what, is not something you ask. Hello! She is standing right next to me. Just wanted you to know I'm disgusted with you. And I will never come back to you guys for anything.
