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August 2024 by ASAPRONNY
Came in to get my turbo checked out for a rebuild. They gave a a couple options, they said it might be cheaper to get it rebuilt somewhere else. They gave me contact information for a bunch of out-of-state shops. They are very knowledgeable and friendly. Look forward to working with them in the future!
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August 2024 by Branden Webster
This shop lacks many thing. It lacks professionalism. It lacks communication and it lacks customer service. I would prefer to focus on the quality of their work, which may be alright but nothing outstanding. However their blatant lack of communication to their customers, a lack of professional accountability and not doing right by the customer were the most obvious flaws. I would like to think that they would read this review and take action to ensure future customers have a better experience but they probably won't. I took my car in for an engine swap as they were the only subaru specialist that would but I should have done the work myself. They promised the car to be ready only for it to be in progress when it was being picked up (3 days after they said it was ready). They lost parts and won't take any accountability for their issues. They seem to be a bunch of college kids with no real sense of care run by a guy who has no clue what is going on in the shop. I wouldn't want anyone to go through what I have. Stay away.
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April 2024 by Nancy Snow
Fair pricing, quick service, and excellent Subaru knowledge.
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April 2024 by Ian Camillo
Here is my review, AS THE CUSTOMER. 2017 Subaru WRX. Short story is, my car showed up September, they had the motor in by December. My issue starts after that when they couldn't figure out a simple wastegate issue for over 3 months. (All they needed was to Preload the wastegate properly) I called and texted many times telling them it would be the wastegate. They often ignored my calls and texts. I requested to speak with Chris the tuner many times only for them to never call me back. In 6 months I got to text with him twice.
My real issue was when I go to pick up the car I see they overcharged the original bill $1500. I didn't have my original receipt on me to show them what we agreed to so I was forced to pay to be able to take my car home (I was NOT happy) I have original receipts showing almost $1800 in UNAPPROVED labor and parts they never bothered to ask for approval on. Oregon public law states "A shop shall not charge for work done or parts supplied in excess of the estimate WITHOUT CONSENT of the customer" (ORS 746.292)
We also found mall receipts with their workers name on it along with a brownie edible. Break in miles shouldn't be used to go run errands and buy drugs.
They did a "750 mile break in" PLUS 2 separate extended break ins they charged for but when I picked up my car they only put 400 miles on it. That's barely half of the break in they promised.
Also come to find out they swapped my $200 grimmspeed boost controller for an Ebay part worth $25 without even bothering to tell me. I had to find it myself.
I draw the line when they decide to disrespect my girlfriend for leaving a review in my place. I find this beyond unprofessional and would NEVER recommend any one to come to this place. They are unresponsive, unorganized and worst of all lack any respect for their customers. They will take advantage of you and try to convince you they are in the right.
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April 2024 by William Snow
These guys are great, always happy with the work they do on my Forester.
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January 2024 by Jayden Thomas
Brought my Forester in their for leaking axle seals. They were replaced a year ago before I bought the car and hooked it up free labor under a warranty type deal. Also informed me on a bent oil pan and got that replaced as well. Guy at the desk was very nice and updated me on the car status multiple times throughout the time they had it. Also shout-out one of their techs Devon. He worked on my car did a great job. Also answered a bunch of my questions on how he did a couple things and my future plans for the car. Highly recommend for any ones Subaru needs
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January 2024 by tyler nystrom
Brought my car in for a new engine tune. Chris was extremely helpful and accommodating! i live about 4 hours away, Chris set me up with an appointment as i wanted my car tuned while i waited. When i arrived (45 min late... sorry) Chris was waiting and ready to get to work! Even skipping his lunch break to get me taken care of. I really appreciate the time and patience he had with me as i had numerous dumb questions that probably get asked all day every day. Chris even edited my current MAP for the engine breakin, all remote and free of charge! Unheard of! Chris and the whole FTW team came highly recommended from my mechanic and im so happy they lived up to and exceeded all my expectations. Car is now running fantastic! Hopefully ill never need the services again, but if i do, i know exactly who im going to!
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November 2023 by Ashton Weaver
They do brake caliper overhauls!
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October 2023 by Erik Farr
The guys at FTW Tuning have always been honest, patient, and fair with me and our dealings over the course of the customer tradesmen relationship. Even after making a couple terrible DIY attempts at fixing my own vehicle and making the problem a lot worse, they did a great job fixing me up and not making me feel bad about it. Great people over there, and even though it might be to their dismay, I will be bringing my problems to them for the foreseeable future.Service: General repairs & maintenance
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September 2023 by Riverbank Motorsports
Have been doing business with ftw tuning for a couple years now. The service has always been top notch. They’re tuner Chris is vary knowledgeable and staff always willing to go the extra mile to make sure my cars leave running great! Would definitely recommend to anyone looking to get anything from an oil change to engine modifications or tuning. They are knowledgeable in both import and domestic repairs and tuning.
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September 2023 by Keith Smith
Got my Chevy all dialed in on the dyno for a cam, intake and header. Even found a few vacuum leaks with their smoke machine that I wouldn't have been able to find otherwise. Highly recommend to anybody looking for LS tuning. The owner was very friendly and the tuner seemed extremely knowledgeable.Services: Auto engine tuning
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September 2023 by Landen Sutton
Been a customer of FTW for over two years now and have brought multiple cars to them. Chris is a great tuner with insightful knowledge and has always been willing to help and answer any questions I've asked. Highly recommend them for any vehicle, Import or DomesticServices: General repairs & maintenance
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September 2023 by Kolton Jones
Highly recommend! I was completely blown away at how they transformed my car. I had them install a few parts to my WRX and dyno tune with with the Cobb Accessport. The pricing was very fair, they completed the work in a timely manner and the car drove ran pheromonally, much better than the stock tune. These are my new go to guys for anything mechanical and performance wise. They even gave me a print out of my dyno before and after.Service: Auto engine tuning
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August 2023 by Harrison Lee
BEWARE OF THE NEW OWNERSHIP SINCE 2022.Brought my well maintained and dealership serviced 2015 BRZ in for a pre-dyno inspection and was sold on fixing the oil pan gasket.Less than 70 miles later my oil pickup tube clogged and wiped out my motor. I took it back to see what could be done.They gave me the option to tear it apart to determine fault but that I would be on the hook for labor if they didn’t accept liability. I said to not do anything if it meant I would spend more money with them.Instead they pulled my motor anyway and cleaned it out destroying any evidence.I spent a month trying to patiently work out what they would be willing to do and they would deflect to owner/service/tech and never get back to me on a definitive answer.They eventually offered me a “deal” for $8500 replacement engine or that I could take it back with engine out of the car for no charge. Since I dropped the car off run and driving and requested it returned the same way (especially since I didn’t approve any additional work) they charged me $850 to have my broken motor put back in…I go through a lot of cars and have used many shops with no issues. No idea what is wrong with these guys but new FTW is as bad as it can possibly get.Service: General repairs & maintenance
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August 2023 by Harrison L.
BEWARE OF THE NEW OWNERSHIP SINCE 2022. Brought my well maintained and dealership serviced 2015 BRZ in for a pre-dyno inspection and was sold on fixing the oil pan gasket. Less than 70 miles later my oil pickup tube clogged and wiped out my motor. I took it back to see what could be done. They gave me the option to tear it apart to determine fault but that I would be on the hook for labor if they didn't accept liability. I said to not do anything if it meant I would spend more money with them. Instead they pulled my motor anyway and cleaned it out destroying any evidence. I spent a month trying to patiently work out what they would be willing to do and they would deflect to owner/service/tech and never get back to me on a definitive answer. They eventually offered me a "deal" for $8500 replacement engine or that I could take it back with engine out of the car for no charge. Since I dropped the car off run and driving and requested it returned the same way (especially since I didn't approve any additional work) they charged me $850 to have my broken motor put back in... I go through a lot of cars and have used many shops with no issues. No idea what is wrong with these guys but new FTW is as bad as it can possibly get.
