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March 2024 by Benjamin Jaques
Solid job every year!
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March 2024 by Sheri Hanson
The preparer was super helpful and my taxes were completed and accepted quickly. If I have to use a service again I will go back to her.
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March 2024 by Phillip Barry
Mind you that my tax situation is simple. Deborah P. was very kind thorough and fast. I had attempted filing on TT and was confused and frustrated. HRB made everything simple, quick and worry free. I will be going back every year.
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February 2024 by Lisa Crossley
Very impressive.
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October 2023 by Arlene Rothenberger
Disapointing. Had info for awhile - not started, no calls. NOTHING
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May 2022 by Jordan Bailey
My experience with H&R block has been horrendous. I can't get anybody to call me back. When I call the 1-800 number, I get almost next to no help (go into the closest branch. Oh, by the way, they are closed) is what I'm told by them. I originally attempted to file my taxes with someone named "Kim" and after they had them for 3 weeks, was told "I'm not very familiar with your specific tax situation, let me refer you to another colleague of mine" who was equally unhelpful. Carolyn in the Coburg Rd branch in Eugene Oregon called me a few times to tell me she was going to start working on my taxes, but never started! Then, as of April 18th, completely ghosted me and ignored phone calls. I left several messages until one day (about a week ago) called me to say she was busy and made up some excuse about how she could not access my files and was not able to help me due to an employment contract ending? Either way, this has put me in a very difficult financial situation since I had expected nothing short of excellent customer service. Boy, was I wrong! Terrible communication, ZERO work ethic, unreliable, and overall unprofessional. Seems to me like they just wanted to punch a clock and get paid to do literally no work. They had my tax documents since MARCH and STILL was not able to get my taxes done! I will never allow H&R block to earn my business, nor my friends/family/co-worker's business. VERY unprofessional way of doing business.
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May 2022 by Karlee Foote
Initiated my tax drop off appointment in February at first everything ran smoothly my tax expert was great at communicating the process since I had chosen the e file option. However, after trying to call for weeks about a few questions after I had paid the 145$ fee for the services, I had I finally just showed up at the office to receive answers since no one would follow up with me. Front desk was nice at first, but as soon as I brought up my concerns she was very rude telling me I can’t do your taxes and you didn’t pay for anything when I clearly paid the fee and found it in my bank statement. Will not ever be going here again.
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May 2022 by Kar Rae
Initiated my tax drop off appointment in February at first everything ran smoothly my tax expert was great at communicating the process since I had chosen the e file option. However, after trying to call for weeks about a few questions after I had paid the 145$ fee for the services, I had I finally just showed up at the office to receive answers since no one would follow up with me. Front desk was nice at first, but as soon as I brought up my concerns she was very rude telling me I can’t do your taxes and you didn’t pay for anything when I clearly paid the fee and found it in my bank statement. Will not ever be going here again.
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April 2022 by Thomas Schlotterbeck
Blythe Kalson was lovely to work with. She had a great since of humor while going through my taxes. She was also very fast considering there was not a receptionist working that day and she kept getting interrupted. I also feel that she was very thorough with my return making sure that everything was on point.
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April 2022 by Harold Cranston
Excellent service and knowledge by our tax specialist, Carolyn.
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April 2022 by jbroti 004
I've been with H&R Block for nearly 10 years (24 years old to current 32) and it's always been a quick and supportive process. I've lived in five different cities, across four different states, and every representative I've worked with has been wonderful to talk to and knowledgeable in the process. I always feel a sense of ease and security at the end of the process. I won't be going anywhere else in the foreseeable future when it comes to doing my taxes.
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March 2022 by Jen Nelson Clark
Katie H was very professional, thorough and answered all of my questions. When returning my phone call, she actually scheduled a time to return it and answer any additional questions/concerns, so that it was a convenient time for me and I'd have enough time to address them! This was a great experience for me!
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February 2022 by Deandra Dunham
I've been getting my taxes done with H&R Block for roughly 15 years. I have ALWAYS had a positive experience.
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April 2021 by Thomas Duyck
I had Blythe Kalson as my tax consultant. She definitely gets 5 stars. She double checked my filing with another tax consultant just to make sure, she had me hold off on filing my taxes until they got guidance from the government on the new stimulus bill legislation which ended up getting me a much larger refund, and she prepped everything for e-sign so that i could sign the docs from home.
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April 2021 by Callie Cox
Blythe was the absolute best. I felt so frazzled and ignorant about the tax process but she truly was so patient and helped me understand what the numbers meant. 10/10
