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May 2025 by Marrissa Mcclendon
Went to H&R block on west 11th and the girl that was in there I believe her name was Gene, returned a phone call I had left them about helping me send off more information that the IRS asked for (because this is my first time filing) and she said to come on in and she’d help us. Then when we got there, the we were rudely greeted by the same girl, not only was it completely empty in there, she said “did you get the 40$ protection option” I said “no I filed the free option” and she goes “well then in order for me to help you it would be 99$”
WHY COULDN'T SHE SAY THAT OVER THE 3 MINUTE VOICEMAIL SHE SENT? We drove 25 min from Harrisburg to get there for her to tell us she can’t help us in a very slow, sloths from zootopia kind of manner. Wishing I could give it 0 stars
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August 2024 by Paul San Filippo
I was mis lead multiple times about who can an can not do my taxes. Hours of wasted time. Employees blaming other employees instead of taking responsibility. Overall a astounding lack of communication ultimately wasting a small business owners time.
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April 2024 by Martin DeForest
Never any "Grey" area's!
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March 2024 by James Holsonback
The young lady that prepared my taxes made me feel very comfortable and was very friendly. She was super knowledgeable about her job a extremely professional.
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March 2024 by Keith Fohl
My taxes were done quick and accurate I was in and out in about 15 minutes
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February 2024 by Carlyn Schmotzer
Aloe was an amazing help!
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February 2024 by Carmen Oliveri
I had Cody file my tax returns. Great customer service and very professional accommodations.
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February 2024 by Laura Greene
Aloe, seemed very eager to help. I was really grateful to get the help that I needed because I haven’t had a tax to do taxes in a long time. being disabled and not understanding she made seem comfortable. I did not feel judged by my appearance. which normally a lot of people do. I wish her the best with her child in German and her education. Thank you
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February 2024 by Luis Cuevas
My Tax Pro was very helpful. All question were answered professionally.
Im confident i got a great return. Wouldn't want to go anywhere else. Plus piece of mind knowing that if any problems come up, they will take care of them.
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October 2023 by J C
I walked away clear as mud. Just realized I'm pretty sure despite saying I'm here to do my taxes that no state tax was filed. How is that even possible I walked away and still have more to do? The fee was really high for one hour of ill explained, rushed and slightly disrespectful treatment. Feelings aside I came in thinking I'd have an appointment that leaves me knowing how to be better prepared for next year etc. I absolutely regret going in. ? I don't think the tax preparer had my back. The comment about disability was really offensive. I mentioned injuries to my ankle and was asked if I had considered applying for disability. Omg! I used to work in disability advocacy and that's not a casual comment to make! At one point I handed her my phone to help me sign in to the irs. That was fine, and as I was observing it was clear she was in go mode- talking sooo rapidly. But then she scrolled through it omg. A simple hey I'm going to look through this, or could I would have sufficed. Nope. I was aghast.I think this preparer needs to SLOW down. The longest question we explored was about my home and office sqft!! When I asked about this was given no explanation. I did not feel valued. I was lucky a person explained things better afterwards, which is the only reason I'll leave it at 3. This left such a bad taste in my mouth. I went in feeling nervous and needing clarity. My brother had encouraged me in my new tax situation hey you're paying for a service and they're there for you. I think the worst thing was being just not seen or really heard- I left feeling worse and it was not the high tax bad news (which I do feel missed some big things friends in similar tax situations had shared) as much as just having an overall bad experience. What's that thing when people smell something bad or just don't approve? You know, that thing that makes a person feel small? It felt like being briefly on trial rather than paying somebody for a service. I need help but it would be hard to go back to be honest, despite paying an extra fee peace of mind thing. I've had my taxes prepared before. I've never had this kind of experience. I'm smart enough on an average day and still reflecting as to what the heck that hour was and how was it worth that much... what she did in front of me is what I very likely could have done at home. I went in for what I *couldn't* understand. I was treated like I was beyond explanation or understanding.The preparerd i d n o t seem to c a r e. Kept looking at time. I was a number. A box. Treated with suspicion rather than support. I was told I could come back in, with more fees. One hour should have been sufficient to at least pause and slow down and make sure everything is understood by both parties. My questions were treated like a nuisance. It was not reassuring. It was like nothing I've experienced. I was curious about their business services- nothing. Was not even handed a business card. She didn't even introduce herself at the beginning. Just blip blip blip. Fortunately her coworker explained some things better. I tried to be gracious and note maybe it was not a great fit, and that she'd been real hard to understand but as I reflected on it realized it was not that explanations were poor, but that many of them didn't actually occur. My questions were mostly not answered. But yeah... at this juncture I cannot recommend. And it is regretful. I'm the type of person that likes to find a good service and keep it for years.Leaving that office was devastating. I knew I had a learning curve with my new tax situation as self employed. Oh and before I forget! She put a title of a business I had told her I *might* start one day ON my tax document. Didn't ask is this what you'd like. Just told me I'll put that there. I was not comfortable with the occupation she chose to put as I wear many hats and do two professions equally. Three actually. I kept pressing for services or something more general but she ha
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October 2023 by Lisa M. de Rave
The staff at H&R Block are amazing at tax preparation, and I have confidence in their skills. They make a tedious task easy to take care of quickly. When you are a business owner it helps to have a professional deal with your tax return. I am a returning client who is pleased with the service I received. If the Internal Revenue Service audits you, they will assist you in resolving the issue. My trust is well-placed withH&R Block.
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August 2023 by Vic Irons
We had a very positive experience, would definitely go to this office again!
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August 2023 by Mark Little
I'm satisfied with the service. Thank you.
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July 2023 by Esdras Martinez
Called a couple of time to make an appointment and never got answered,
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April 2023 by Peter R.
2023 has been my most stressful tax filing experience ever due to HR Block. I brought my documents in a full month early, and now, a day before the start of May I still have no resolution and no idea if my taxes have been filed appropriately or not. I constantly get the run around, excuses, and weaponized ignorance from both my "tax pro" and any office assistant I'm lucky enough to get on the phone. I paid almost $500 for my tax services this year and I feel like I burned that money. Having been to the office 8 - 10 times in the last 4 weeks, I am intimately familiar with HR Blocks branding slogan "no surprises, guaranteed". This has not reflected my experience, which has been nearly 2 months of continuous disappointment, frustration, and stress. I will not be giving HR Block my business again, and I strongly suggest you consider all other available options before coming here.
