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March 2024 by James Holsonback
The young lady that prepared my taxes made me feel very comfortable and was very friendly. She was super knowledgeable about her job a extremely professional.
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February 2024 by Carlyn Schmotzer
Aloe was an amazing help!
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October 2023 by J C
I walked away clear as mud. Just realized I'm pretty sure despite saying I'm here to do my taxes that no state tax was filed. How is that even possible I walked away and still have more to do? The fee was really high for one hour of ill explained, rushed and slightly disrespectful treatment. Feelings aside I came in thinking I'd have an appointment that leaves me knowing how to be better prepared for next year etc. I absolutely regret going in. ? I don't think the tax preparer had my back. The comment about disability was really offensive. I mentioned injuries to my ankle and was asked if I had considered applying for disability. Omg! I used to work in disability advocacy and that's not a casual comment to make! At one point I handed her my phone to help me sign in to the irs. That was fine, and as I was observing it was clear she was in go mode- talking sooo rapidly. But then she scrolled through it omg. A simple hey I'm going to look through this, or could I would have sufficed. Nope. I was aghast.I think this preparer needs to SLOW down. The longest question we explored was about my home and office sqft!! When I asked about this was given no explanation. I did not feel valued. I was lucky a person explained things better afterwards, which is the only reason I'll leave it at 3. This left such a bad taste in my mouth. I went in feeling nervous and needing clarity. My brother had encouraged me in my new tax situation hey you're paying for a service and they're there for you. I think the worst thing was being just not seen or really heard- I left feeling worse and it was not the high tax bad news (which I do feel missed some big things friends in similar tax situations had shared) as much as just having an overall bad experience. What's that thing when people smell something bad or just don't approve? You know, that thing that makes a person feel small? It felt like being briefly on trial rather than paying somebody for a service. I need help but it would be hard to go back to be honest, despite paying an extra fee peace of mind thing. I've had my taxes prepared before. I've never had this kind of experience. I'm smart enough on an average day and still reflecting as to what the heck that hour was and how was it worth that much... what she did in front of me is what I very likely could have done at home. I went in for what I *couldn't* understand. I was treated like I was beyond explanation or understanding.The preparerd i d n o t seem to c a r e. Kept looking at time. I was a number. A box. Treated with suspicion rather than support. I was told I could come back in, with more fees. One hour should have been sufficient to at least pause and slow down and make sure everything is understood by both parties. My questions were treated like a nuisance. It was not reassuring. It was like nothing I've experienced. I was curious about their business services- nothing. Was not even handed a business card. She didn't even introduce herself at the beginning. Just blip blip blip. Fortunately her coworker explained some things better. I tried to be gracious and note maybe it was not a great fit, and that she'd been real hard to understand but as I reflected on it realized it was not that explanations were poor, but that many of them didn't actually occur. My questions were mostly not answered. But yeah... at this juncture I cannot recommend. And it is regretful. I'm the type of person that likes to find a good service and keep it for years.Leaving that office was devastating. I knew I had a learning curve with my new tax situation as self employed. Oh and before I forget! She put a title of a business I had told her I *might* start one day ON my tax document. Didn't ask is this what you'd like. Just told me I'll put that there. I was not comfortable with the occupation she chose to put as I wear many hats and do two professions equally. Three actually. I kept pressing for services or something more general but she ha
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October 2023 by Lisa M. de Rave
The staff at H&R Block are amazing at tax preparation, and I have confidence in their skills. They make a tedious task easy to take care of quickly. When you are a business owner it helps to have a professional deal with your tax return. I am a returning client who is pleased with the service I received. If the Internal Revenue Service audits you, they will assist you in resolving the issue. My trust is well-placed withH&R Block.
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August 2023 by Vic Irons
We had a very positive experience, would definitely go to this office again!
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August 2023 by Mark Little
I'm satisfied with the service. Thank you.
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July 2023 by Esdras Martinez
Called a couple of time to make an appointment and never got answered,
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April 2023 by Peter R.
2023 has been my most stressful tax filing experience ever due to HR Block. I brought my documents in a full month early, and now, a day before the start of May I still have no resolution and no idea if my taxes have been filed appropriately or not. I constantly get the run around, excuses, and weaponized ignorance from both my "tax pro" and any office assistant I'm lucky enough to get on the phone. I paid almost $500 for my tax services this year and I feel like I burned that money. Having been to the office 8 - 10 times in the last 4 weeks, I am intimately familiar with HR Blocks branding slogan "no surprises, guaranteed". This has not reflected my experience, which has been nearly 2 months of continuous disappointment, frustration, and stress. I will not be giving HR Block my business again, and I strongly suggest you consider all other available options before coming here.
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April 2023 by Tissha Davis
This location not only helped with our special circumstances taxes, they helped fix a mess up from their Junction city location. We met with Le Ann and she was an angel! She was very knowledgeable, quick and efficient. I feel confident that our taxes are in good hands if we are being taken care of by her. Highly recommended!
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April 2023 by Deborah Sheehan
Cody and Christine have improved the financial health of thousands of people nationwide. As a CSP at H&R Block, I have been fortunate enough to see them both in action. Their care and expertise have brought relief to folx at a stressful time of each year. Hugs and handshakes abound after each customer interaction. H&R Block is so very fortunate to have them. Thank you for making MY life bearable!!
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April 2023 by Doug Brooks
I tried calling several H&R Block to set up an appointment, but no one was ever available in the office to answer the phone. Instead of talking to a real person, the phone call would automatically direct me to a online application. Fortunately in this country, we still have a right to use a different tax preparer and that is exactly what I did. I used liberty tax in Springfield and was able to do business old school... Talking with real people. If I wanted to use a computer and get online to do my taxes, I might as well use TurboTax and save money.
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April 2023 by Peter Rosenberg
Brought my files and return in a full month early, got the run-around and excuses for weeks, finally got it submitted at 10pm on the due date after weeks of stress and false reassurances from every single person I spoke with. There's a sign on the door that says "no surprises" and another inside that says "100% satisfaction guaranteed". They don't stand by those statements. This was the most frustrating, disappointing, and unnecessarily stressful experience I have ever had at tax time. I will not be back.
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February 2023 by Dennis Bishop
My wife and I met with Christine Obermiller and she was sensational! She answered all of our tax questions clearly and thoroughly. Ms. Obermiller is obviously extremely good at her job and we are two incredibly grateful customers of H&R Block.
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November 2022 by Emma Jones
Phone system is whack. Reaching someone is impossible. This cost me hundreds of dollars in additional H&R fees. I will never use H&R Block again.
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August 2022 by angel vega
The tax expert that I was speaking with was unknowledgeable in military taxes. I was told that I was supposed to pay state taxes for California when I am exempt due to the fact that I have never lived in California as an adult and was stationed overseas for the years of my tax liens. I came to H&R expecting this to be an easy fix for my amendments to get my money back from the California Tax Franchise Board of Personal Income tax. I had a conversation with a representative from the board of personal income tax and they had also stated that I am exempt. My issue was that the returns I had sent initially did not indicate that I am active duty. H&R needs to ensure that they are knowledgeable in how to process tax forms for military members. Additionally the H&R tax expert did not seem to have known what documents I needed to provide for an amendment.
