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October 2023 by Dave H.
I think I entered another dimension, a place where customer service and honesty still exist. My visit today put me into shock but in a very good way.I took my vehicle in this morning for a very simple "repair" but one I could not do myself. Without going into unneeded details about the repair, I fully expected it to be with them all day for this small "repair".My (first) shock came when I got a call about 2-hours after I dropped it off and was told it was all done, problem solved. I was very happy they got it done so fast and would have been more than pleased with this alone. But my real shock came when I picked it up. I pulled out my credit card to pay for the repairs and was told "no charge"!!! Who does that in this day and age??? This really made my entire day.Obviously with this customer service, and taking care of a customer who had only been there once before a long time ago, they really know how to impress somebody. A shop like this really needs to be at the top of your speed dial for auto repairs; they are on the top of mine now and I will be back. Awesome job!!!Service: General repairs & maintenance
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October 2023 by Norain Noflowe
This is the ONLY place to take your vehicle for honest, reliable, the utmost respectful and friendly services for most any mechanical issues. Phenomenal communication and timely turnaround. If I could rate 10 ⭐️ I absolutely would! Been going to them for years, and highly recommend. They are true to their name!Services: General repairs & maintenance
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October 2023 by Blessed.New.Beginnings
Very grateful for swift affordable service. Our van window was stuck open and they quickly got us taken care of in the Springfield office. 4 hrs after pulling in to get help we were back on the road! Thank you for your service!
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October 2023 by John Fabian
I used Integrity for pre purchase inspections for a used truck. They saved me a lot of time and money helping me find the right truck!Services: General repairs & maintenance
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October 2023 by Eric De Pew
The Service and my Experience was nothing but Excellent..... I'm also a returning customer..... I had a problem with my ignition in my vehicle.. I came back to the great service where I know it would be repaired correctly, and in a timely manner that the Integrity staff had anticipated for... The Integrity staff went into full detail of my vehicle problem....with there thorough inspection we also went over anticipation service on my vehicle at a later time which I'm very thankful and appreciated for knowing what to anticipate in my vehicles life span....From the front desk staff to everyone in the back ... FIVE STARS....Thank you....
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September 2023 by Oregon Detail
Have always had our vehicles repaired & serviced here and always blown away by the professionalism and quality of work Integrity Auto Repair exemplifies. Loren & Michael are very communicative and have a great staff of experienced master mechanics. Thank you guys again for your continued help with my families' vehicles and I will continue to spread the good word!
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September 2023 by Jody Gonzalez
My teenage daughter broke down on her way back to California from Washington! We were lucky enough to have a tow truck driver recommend Integrity Auto Repair. I spoke with Michael right before closing and he was so kind and helpful. The car’s transmission was shot and my 18 year old daughter was stranded in a place she’d never been. Michael answered all my desperate “ mom questions “ and I was able to get my daughter home.Michael went above and beyond for our family! He had to deal with our difficult warranty issues to get the transmission replaced as well as a torn CV axel boot. He kept is informed the entire time even though we were a whole state away!I am so grateful and pleased with their service! I just wish they were here in California so the could be my “go to” mechanic for everything!!!Great work! Outstanding customer service!!!Service: Transmission
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August 2023 by brandon bird
Blown away with the Service, Total loss that most shops were turning down and Integrity did it in a month. Amazing service all around, communication was impeccable and straight forward. No run around about the potential cost and was significantly under the expected amount in the end. Drives beautifully like nothing happened.
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August 2023 by Steve R.
I'm sorry to say that I've lost the trust I had for these people. I've taken both of our cars in for oil changes and routine inspection. They always point out the need for fluid flushes, fuel system cleaning etc. I usually decline these services until I've checked the fluids myself. Almost always cleaner than they'd like you to believe. We recently brought in a vehicle for a pre purchase inspection. They ran up quite an estimate for a number of recommendations. Nearly $5000 total. One of the recommendations was to replace 1 headlight bulb at $179. I went down the street to an Autozone store and I bought the bulb for $17 and the salesperson installed it for free. They also quoted prices to replace the lower control arms and CV axles for over $2300. Most of their prices seemed rather high. I called another very reputable shop and got quotes several hundred dollars less. We noticed some shuddering when braking and occasional stalling. Even though we told them about that problem they Integrity had no diagnosis for it. We took the car into the other shop to have the suspension work done and diagnose the stalling problem. This other reputable and honest shop said the the CV axles and control arms were in fine condition and did not even remotely needed replacing. They did diagnose the stalling problem as the transmission beginning to breakdown. Estimate $4500(I've checked other shops and they all estimated slightly higher cost)If we had taken all of 'Integrity's' recommendations we would have spent nearly $5000 and would still have had the stalling problem. Needless to say, I will not be going back to Integrity because of their lack of integrity. If you read other reviews you'll see some other very negative reviews by people who know more about cars and some very positive reviews from people who were grateful to get their cars serviced and willing to pay very high prices.
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August 2023 by Dave McLean
Friendly and welcoming staff. I waited maybe 25 minutes while they changed my oil, and rotated my tires. They also handed me a list of items that should be taken care of, on a later date. I appreciated that too
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August 2023 by Steve Eichengreen
Integrity Auto Repair is the best. if you are not 1 of their customers, You are wrong. Best service Best pricing and Always extremely friendly. Thank you IAR....SteveServices: Auto maintenance
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July 2023 by J. L.
As a professional older woman, my top expectations from a mechanic shop have always been: 1. Obtain a professional assessment of the trouble, with efficient, timely, reasonably priced solutions. 2. Offer an efficient in/ out process. 3. Provide transparent transactions - no "surprise" add-ons BUT equally important for me as a woman is this: I want to be treated respectfully as PARTNER in the transaction and NOT be "lectured" to, as often happens when women enter a car repair shop.The crew at INTEGRITY has not only fulfilled all my expectations but went beyond. It is an absolute pleasure to interact with any person in the shop. I left again today a satisfied customer, and I look forward to continue this relationship for many years to come.
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July 2023 by Trent Wagner
I have been going to Integrity Auto for over ten years. They have always taken great care of my vehicles. It’s nice to have a garage I can trust; I have full confidence in their diagnostics and know they have my best interest in mind when they make recommendations.Thanks to Mike, Loren and Jessica and all the staff!
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June 2023 by Savanah
I decided to buy their car club deal which is a huge savings. I intend to use them exclusively for my car maintenance because they are a great combination of fairness, experience, generosity and pleasant people. I feel like I’m working with family. But family that knows cars?. Their name suits them perfectly.Service: Oil change
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April 2023 by Oliver Hostick
Had a very good experience with my first time at Integrity Auto. Had a clunking noise that they diagnosed accurately, and although I decided to do the repair myself, I will definitely be back for my wheel alignment. The staff was very friendly and they were good at answering my questions and communicating quickly.