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October 2025 by carol chapman
felt welcome and not rushed on making a big decision.
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October 2025 by Darrell Sissom
Because of a family emergency I had to reschedule my service which was not a problem. I got in the following day at the same time and ,as always, the service was done in a timely manner and at a fair price. I highly recommend Kendall Acura for vehicle service.
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September 2025 by Chris Shultz
Had a good experience here servicing a used Acura we bought. Friendly and helpful. Going through a little renovation but wasn’t disruptive. Kendall seems to be all over Eugene - guess when you do things right you stick around.
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August 2025 by Bryan Shieh
8/18/25 - Over two weeks have passed and I have not been contacted by anyone from the dealership regarding my issue. I'd give them 0 stars if the system would allow it. Just like with the initial sale, they have made false promises....
I would avoid this dealership if you think you will need to go back to them for anything after you buy the car. I got a good deal on my Acura RDX from them, but everything after the sale was made has been terrible. The follow through on correcting an issue I identified at the time of sale has been terrible (XPEL clear shield that was pre-installed on the car had some bubbles). I've had to call them to remind them of the problem and get the repair scheduled and I've driven from Portland to Eugene twice already to get this corrected, but it is still is not fixed and they are saying there is nothing more they can do (they are cutting the XPEL shield to get the bubble out and then re-sealing it, but the XPEL shield is not sticking and the bubble is still there and now there is also a visible line where they cut the shield. They should just remove the piece and install a new). I also wanted to cancel the extended warranty I purchased from them and submitted all of the requested paper work to them only to find out two months later that they still have not cancelled my warranty contract yet (the warranty company says they have not received any request from Kendall Acura and I have to go through the company I purchased the warranty from to get this cancelled).
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August 2025 by Bettylou Duncan
Kendalll is always fabulous at communication, prompt, and work is always performed. Meeting expectations. David is my go to guy and fabulous with customer service
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July 2025 by Idong Ekwere
David did a great job getting things taken of. Much appreciated.
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June 2025 by Greg Raschio
Timely service with great communication and no surprises as usual!
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June 2025 by Ngoc Nguyen
Very good service. David is - as usual - very friendly and helpful to get thing going smoothly and get us well informed.
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August 2024 by Howard Feinman
Great service
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August 2024 by Dan Martin
I was very happy with the service I received. It was timely and complete. David did a great job of telling me what was needed and getting everything completed.
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August 2024 by Urszula Orlinska
As always very professional, timely service. Appreciated.
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August 2024 by Alan Jovanelly
very polite,friendly and informative
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July 2024 by Wendy Wawrak
We had a great experience with the service team, they were very accommodating, they shuttled us to and from our choice of places, which was very nice. They went over and informed us clearly about which services they provided and what our results were after their inspections. Great job Kendall of Eugene
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July 2024 by Dan Poston
My family owns two Acura MDX vehicles. The outstanding care both cars have received at Kendall have kept them running exceptionally well for years. Service coordinator David Sanchez is particularly outstanding. I respect and appreciate his deep knowledge of the vehicles and his integrity and advise about what care they need and when. The technicians have done impeccable work on repairs and service. I appreciate their thoroughness in assessing the vehicle’s condition when they do a multipoint inspection. I have had bad experiences with other makes of vehicles at other auto dealers in the past. My Acura vehicles have performed incredibly well and Kendall has consistently demonstrated skill and integrity in caring for them.
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July 2024 by Tuyến Nguyễn
Updated: David and Mike contacted me to explain. There was a minor mistake and I do understand things happened. They are very nice to me and super helpful, even gave me free services and ride to my car. My family and myself will always have business with Kendall dealership. Thank you so much!
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on Monday the June 3rd I made an appointment for Friday 9AM after the gentlement name DAVID told to my face that they are so busy until Friday which was ok. He made me write down my name, phone, email and everything for that day. Came back on Friday to find out he never made appointment for me which I have to comeback on Monday next week again. Tks you Amanda for being so helpful, but this is ridiculous how the services department work as you paid 75k$ for a vehicle and they coudnt make it right just from a smallest thing. Customer time is worthless to them
