-
November 2025 by Andrew Jensen
A shout out to Micheal in the parts department. He went out of his way to help me find a part for my IS300 on his own time after hours. That’s dedication and customer service far and above expectations.
Very much appreciated sir and many thanks for all your efforts.
-
October 2025 by Jim Bradshaw
Jacob Aguilar was our sales representative. He was professional, courteous, friendly and knowledgeable. We love our new car, a ES 300h. We also appreciated Jacob's interaction with his Sales Manager, Josh Kelly. They worked together to make our experience an enjoyable one and to make us a good deal on our new vehicle and our trade-in.
-
October 2025 by Cherissa Cherissa
Pretty nice place, good people. 4 stars because their car detailing is not five star.
-
October 2025 by Alex Garcia
Amazing to work with! Not your typical dealership where they don’t take no for an answer. Kendall Lexus listened to our needs and tried to make it happen. Will definitely consider them for my next car purchase. Thanks again for the speedy purchase!
-
September 2025 by Robert Le
Andres was excellent. He is a straight shooter. Price on the phone, waiving add-ons and upsell, that's what he did when I showed up. It was a quick visit. Apart from waiting for the person before me to finish with finance, the total time was 25 minutes. Worth the drive to Eugene from PDX.
They also threw in all-weather floor mats.
-
September 2025 by Terese K.
We picked up our new vehicle on 9/6, and Neal and Andreas did a wonderful job reviewing all of the myriad intricacies of the dash, the display, and the interior features. They were very patient and
answered all of our questions thoroughly and with good humor. The car was meticulously clean and ready.
-
September 2025 by Stephen Williams
Amazing dealership to work with! They worked with us from day one through delivery day to ensure our ES300H Luxury was perfect for us. Purchase day was actually a fun experience for us. They gave us a fair price on the purchase and the trade. Didn't try to push optional services on us. Special shout out to the sales manager, Neal, who was a joy to work with and is a wealth of knowledge.
-
September 2025 by imaduck02 Olson
Just purchased an L-certified used Lexus at Kendall and had a fantastic experience. I hate buying cars, but our salesmen, Andres and Jacob, were knowledgeable and friendly and worked hard to make sure we had a positive purchasing experience without the pushy salesman vibe. Manager, Neal, was also fantastic and made sure we were well taken care of when it came time to close the deal and add a few extra perks that made us feel like valued customers. I anticipate being Lexus customers for life and won't hesitate to use Kendall again. Thanks Andres, Jacob and Neal!
-
August 2025 by John Carlson
I have had very satisfactory service experiences from Kendall. They are very accommodating and I have always thought their service to be exemplary. The problem I have and the reason I’m writing this review is because of their parts department. They routinely price gouge. They charge well above MSRP to the tune of 20% or more. I needed a part for my LX 470 and they quoted me $2900. I bought the part from another Lexus dealer in California and they shipped it to me for $1460 total. Same exact part! When I told Kendall about this, they hemmed and hawed about it and said they don’t make any money by selling parts at MSRP. What a bunch of malarkey. Watch out for these guys. They utilize a fairly common but very unethical and dirty practice of price gouging for parts.
-
July 2025 by JC Lee
We recently visited Kendall Lexus to trade in my mother’s 2023 Lexus TX, which she had purchased last year. While the TX was a beautiful vehicle, it turned out not to be the right fit for her, especially considering it didn’t come with parking sensors, something we found surprising for a car priced at $56,000.
From the moment we walked in, Dennis warmly greeted us, listened to our situation, and laid out a clear and thoughtful game plan for the trade-in and purchase process. Thanks to his guidance, my mother was able to find the perfect upgrade in the 2025 Lexus NX, and Dennis made sure she got the right car at the best possible price.
Andrew, who I’ve had the pleasure of working with in the past, also stepped in to assist, checking in regularly and making sure we were comfortable, even offering water and anything else we might need. Madi, the finance manager, was a pleasure to work with as well. She was kind, professional, and took time to clearly explain all the paperwork and disclosures.
I also want to acknowledge Josh, now serving as sales manager, whom I’ve worked with previously. It’s always great to see familiar faces and the entire experience felt like visiting family. I’ve been a loyal Kendall Lexus customer since 2011 and I continue to be impressed by their consistent top-tier service and care.
Having purchased and serviced vehicles from BMW, Mercedes-Benz, and other dealerships over the years, I can confidently say Kendall Lexus is one of the best dealerships in Oregon. Thank you Dennis, Andrew, Madi, and Josh. We’ll definitely be back again!
JC
-
July 2025 by Rebeca Urhausen
I have been a customer of Kendall Lexus of Eugene since 2011. One of the reasons is the great service they offer to their customers.
I highly recommend Andres Hernandez in the sales department. His patience and knowledge truly helped me to find the right car.
For years I have appreciated the courtesy and friendliness of Erwin Escobar in the Service Department. When my car needs service I make sure to schedule all my appointments with him.
-
July 2025 by James Onggara
SHOUT OUT TO TONNIE.
I recently purchased a brand new RX350 with the help of Tonnie Dorsey and his managers (Neal), and the entire experience was seamless. From the moment I stepped into the showroom to the follow-up emails and texts, all the way to the delivery of my vehicle, everything went smoothly. Tonnie is a great guy—laid-back, reliable, and easy to work with. The managers who assisted with the deal were also kind and considerate. The team truly went above and beyond during the delivery process. I highly recommend them!
-
June 2025 by Amida Hair
Ronney was very communicative and organized. Had to drive from Bend to get our lexus service and he helped fix everything up with ease.
-
June 2025 by Franc
I had a very positive experience at Kendall Lexus for my recent purchase. Every time I have been to a Kendall dealership in Eugene, the sales staff are attentive, professional and willing to work with me, even when I ended up not purchasing the vehicle. This time was no exception: my sales agent Andrew was very efficient, responsive, and readily available to answer any questions I had. Making such a major purchase is stressful, but the folks at Kendall go out of their way to make the entire process as smooth and pleasant as possible. And I absolutely LOVE my new car!
-
June 2025 by Laurie Hammill
Always excellent.
