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February 2025 by Tahnee N
I might change my review when they finally fix their atm. It’s very inconvenient to not be able to deposit cash when they are closed. They’ve been told this a couple of times (over months) at this point and it’s very frustrating. Please fix or change it so customers may use! Until then I will be putting more of my money in a bank with a working atm 🙏
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August 2024 by Linda Palin
Online key banking was helpful, skilled with minimal fuss.
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May 2024 by Basha O'Brion
I received shoddy and indifferent service for my safety deposit box. I will not visit this branch again for in-person banking
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February 2024 by Justin Martinez
I am new to the area, and my experience has been nothing but joy and relief. I found an institution that çares about me. More than my Huge Account! Lol!
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March 2023 by Leo Ewart
The manager was the only good thing here.
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February 2023 by Shirleen Thomason
Usually nice & helpful. 1 way in, 2 exits. 1 Funky exit, Rt turn only onto 11th
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February 2023 by S Thomason
Usually nice & helpful. 1 way in, 2 exits. 1 Funky exit, Rt turn only onto 11th
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December 2022 by Aaron Dukes
OK bank. Very friendly staff. But not do it front with the fees
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November 2021 by chris Patrick
The staff here take the time to get to know each customer, and make an effort to know what is going on in our life. In a world where no one even knows your name, this is a very nice touch, and a refreshing approach to banking.
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May 2021 by Justin Howard
They claimed I was a high risk account and froze my account for nothing more than depositing cash. Went down to close my account and they refused to give me my money told me they don’t know who to talk to either to get it back. These guys are criminals in my eyes. Never bank with Key because they might throw the key away to your cash.
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March 2021 by Cameron Baldwin
I have been with Key for over 15 years and they have been absolutely amazing. The one time I had an issue with card fraud they cleared it up right away. Rates have beaten most other banks and staff has always been extremely knowledgeable and helpful. At this particular branch I feel like they have always gone above and beyond for me.
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September 2020 by canyon widell
I did a mobile check deposit withmwith Oregon Emergency Relief Fund 500$ check yesterday (Friday 8-21-2020), and upon completion it said my check would be available by 9am the next day. So I loaded up my girlfriend and we drove down to Brookings from Eugene to enjoy a day on the ocean. Planned on having money available at 9am to drive home and have lunch with, and I called this morning to check my account balance and Key Bank put a hold on my cashier's check until 8-27-2020! Now I'm stranded with no money 4 hours from home and Key told me there's nothing that they can do until Monday when the manager is in. I am so mad right now I don't know what to do. If they put holds on cashier checks upon mobile deposits for nearly a week they should let you know before you choose to deposit it that way. I could have just went to the branch to make the deposit in person and received my money but out of convenience I chose to do it from home and now I'm stranded with no money. This is preposterous and I would not recommend this bank to anyone else after this issue.
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July 2020 by John Paterson
I have had great service
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July 2020 by Stephen
Tried to open up a business account here. It took Key Bank 2 and a half weeks to send my business card after sending to the wrong address twice. Key bank then had to change my card number because of this to avoid potential fraud. Today, my account was over drawn $125.00 and charged $258.00 in overcharge fees on top of that without an email or call. Tried to go in person to resolve immediately and was only given a phone line to call. Terrible..go somewhere else that cares about their customers.
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July 2020 by Ken W
My experience with them I learned they are very fee heavy.
