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December 2023 by Brandy Fetters
We came in last week and received the most exceptional customer service from Danna . She was so helpful, educated and friendly. The most pleasant and enjoyable shopping experience we’ve ever had . She went above and beyond and we really appreciated her and hope Lane Bryant does too.
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September 2023 by Julia Martin
I went in here to shop delicates with my Aunt and Mother. I wasn't expecting to buy myself anything particular, but they had TABLES of underwear, with lots of sizes!!! I asked one of the employees what their size guide is, she looked at me and told me a size and I bought it to try it. She was right!!! Amazing service and good quality delicates. Will be shopping here again!
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April 2023 by Lisa Polyester
I'm not much of a shopper, but this was pretty easy. I had a kind, helpful person offering various choices and sizes. I left with a bunch of clothes and many were on sale.
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February 2023 by Cindy Rosenthal
I have been a customer for years. I recently lost a significant amount of weight and needed to be resized for bras. I really wish I remembered her name, but she was amazing. Kept bringing me different styles and colors until I find what I was after. Really appreciated the help and selection.
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November 2022 by Alicia Croce
Awesome ? love the staff..ask for Teesi ?she rocks?
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October 2022 by Kurt Hendrickson
This Lane Bryant is inside the mall and it's a lot smaller than some of their other stores with a smaller inventory to match
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August 2022 by Tara DaVee
Been WAY to long shopping for myself! This store and it's staff made me feel so appreciated. I had so much fun trying on all kinds of clothes! I appreciated the help with finding styles (I wouldn't normally try) and pushing me out of my comfort zone.In case you didn't know they do bra fitting/measuring too?
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August 2022 by Ashley Hager
I received strange stares from the woman behind the counter when I came into the store last weekend. The person who came in moments after me was politely greeted. The only interaction I got other than being stared at like I was an alien, when one of the employees asked if I dropped something. I turned and looked and there was some random item on the floor and before I could even say "No I don't think so," they got all huffy and stormed off. I left the store right there. Won't be going back. Torrid is just a few doors down and they are far more polite to their customers.
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April 2022 by Michael Callahan
My girlfriend got a new bra lol good for the woman
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February 2022 by Carrie Macomber
I have never in my life been treated so poorly at my once favorite store until tonight. I'm not sure what happened to the staff that used to take care of you, but the two ladies that were working tonight were absolutely useless in every single sense. I have been a customer of the Eugene, Oregon VRC store for over 10 years, and all it took was this one lady, who's hair looked all stringy, to make me say out loud, "You have lost a customer for life." Even as I said that I was going to call corporate, as she rang up my items, she still didn't looked phased or even remotely try to make things right with me. Mickayla always, always did right by me. As soon as Laura left, then Jesse and then Mickayla, it all went downhill from there. The only reason why I left with anything is because I had a gift card. And it's a shame cause I really, really wanted those two tops. I'm absolutely disgusted and appalled and now in tears from tonight's experience. Hey ladies, I could clearly tell that you didn't want to be there. Even if I came in at 7:30pm, you still should of greeted me and helped me instead of me asking you for help. Super super lame..and I'm not going to even bother calling corporate cause they won't care either.
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February 2022 by Barbara
Very nice and they work hard to help uou
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January 2022 by Linda W.
I was in Lane Bryant, Valley River, Eugene, Oregon on Monday, 1/24/22. I will NEVER go into this store again! If I could check "zero" rating I would! When I walked in, there was a young woman at the register. She totally ignored me and there was also a clerk at the back of the store kinda hidden that I did not see til later and she ignored me. Not one word of "welcome, let us know if we can help you in any way."...nothing...just dead silence. I had seen what I wanted on line, and I was looking through the inventory and did not see them in the store. I went over to the clerk behind the register who was dressing herself (putting a shirt on over her head). She turned her back on me and tried to ignore me. I said, "excuse me" twice to her and she finally turned around and glared at me. I told her what I was looking for and without a smile or offer to help she walked out with me and pointed to what she thought I wanted. I said, no, that is not it, and she said well this is it...it was not what I had wanted at all and she insisted it was and acted miffed. She did not offer to go on line and look at what I wanted. I told her that she did not even know her products. By that time, another clerk walked out from the back of the store and said something. Neither of the other clerks offered to help. Customer service should be "Priority #1" in this store...it was empty, no customers and I could clearly see why.
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December 2021 by Ellen Norris
I stepped into the store approximately 5pm. There was only 1 other customer in the store and they were at the counter making a purchase. There seemed to be a problem with the sale so I waited before asking the clerk for help. Not once was my presence acknowledged. Not a " Hey, be with you in a sec ," or anything. I began to pick out clothing. My husband then came in and helped me select other items. Still not a word from the cashier. About 5 minutes later another woman entered the store and was immediately welcomed by the cashier. At this point I took the armload of clothes I wanted to buy , set it down and walked out. Super not impressed.
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December 2021 by Ami Esser
Super friendly staff. I'm obsessed with their jeans!
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November 2021 by Shellie Eakin
Style, comfort, genuine customer service and changing rooms large enough to comfortably provide space for trying on clothes….. NONE of these were present at this location. NONE.Which was really disappointing after driving 130 miles from Southern Oregon. There wasn’t much of a selection, I came to be fitted for bras - which no one claimed to know anything about - and the one associate who was kind and helpful was instructed to go to lunch early so the pushy blonde associate I’d been avoiding like the plague could help me and get what was going to be a $300 plus dollar sale. ….. except it wasn’t.I was so annoyed and disappointed that I went to Victoria Secret and was fitted for a bra. Took that information and drove back home to order from somewhere else.Once upon a time, when I was a fuller figured younger woman in retail management- I would spend thousands of dollars at the Lane Bryant in South Coast Plaza. They had quality clothing, extensive choices and genuinely great customer service.This store may just be a sign of the times, like me it’s showing it’s age, much smaller and has a tad bit more sass in it’s attitude towards retail customers… I’m retired, maybe this particular store should be too.