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November 2023 by Olivia Garcia
We went to the River Road & River Ave location. They were extremely fast! Phil was who helped us out and he was super friendly and conversational, he also gave us some coupons and helpful tips for our car.
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November 2023 by Frederick Sheppard
These guys are just great. Fast and complete service with great attention to detail and well stocked for older vehicles. I wouldn't think about going anywhere else.
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November 2023 by Christy Ozbun
Excellent quality service. The staff is very knowledgeable and communicate openly about my cars maintance needs.
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October 2023 by Julie Lindholm
I’ve been coming to these guys for a few years now, usually I’ve been pretty happy. Today was not the case. While talking about services they mentioned my total would be $170 with another service they wanted to add on. Turns out they meant an additional $170 and that was not made clear to me before the service started. I felt scammed and though the employee was very nice, they just shrugged their shoulders at me when I was shocked at the total price. I was really screwed over today and they didn’t care at allService: Transmission
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October 2023 by Daniel Padilla
Today while stopped at a light, I witnessed your employee Cayleb rush to an unhoused individual with a “anything helps” sign and a cat on his shoulders and not only hand him money but take the time to talk to him and even pet his cat. His kindness and willingness to help our community says so much about the attention to detail, care and hard work your business brings to our community. Thank you!
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October 2023 by Aubrey R
I wasn't expecting to stay in my car for the oil change or to be part of the process, so be prepared for that. A big motivator for me using them was the mailed advertisement, saying I would also get a free car wash and vacuum. I was looking forward to saving $10+ and a trip to the car wash, but I was told that their car wash is being remodeled, and neither of those were available. They were professional and quick.
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October 2023 by Delila Rich
I hate doing stuff with my car but I always have a great experience here. Ben gave me great customer service today and answered all of my questions. I didn’t feel pressured or that he was trying to upsell me. He did a great job of explaining everything and I would absolutely go back.Service: Oil change
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October 2023 by Nomad Cinema
Lubing is never easy but these folks make it look effortless. We oily Mediterranean types enjoy a good petroleum product when we see one.?
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August 2023 by Joseph Colton
I never like paying for an oil change, but it has to be done. Lube it USA had the oil filters I needed in order to get the oil changed, and they were able to complete the oil change very quickly.
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August 2023 by Charles Ridgway
For $9.00 Super Deluxe Car Wash, you get the best car wash in Eugene, Oregon! ?
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August 2023 by Zephian Michaels
Got my oil changed and they did a fantastic job. Elija noticed my tire pressure was way off and they took the time to get things right. The whole team did great, and Cayler provided fantastic customer service. Will be back and highly recommend this place for your next oil change.Services: Tires
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July 2023 by Katie Z.
Very friendly folks, but...I was there to have my husband's car serviced for its oil change. Being unfamiliar with his car, the attendant told me his car (a basic mazda, less than 12k miles) needs the "high level synthetic" for 82.95. I was shocked at the price, as my other cars never cost so high. I asked him if this was necessary, and he said, "For this car, yes." I proceeded since I was short on time. After coming home, my husband said it was absolutely unnecessary to pay for that higher end oil. I looked further into it through online sites (Midas, Mazda dealerships, car and driver), and his car did not need that oil type. It was the attendant successfully lying to me so I'd pay the higher price.I had planned on using their services since they were so close to our home. After this experience, no way. Pennywise, pound foolish on their part (and based on previous reviews, seems like I'm not the only one).
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June 2023 by Maggie Shaughnessy
Very thorough, professional, and efficient. I will definitely come back for future oil changes.Service: Oil change
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May 2023 by Dnr M.
Went in for an oil change. They would not change the oil filter on my car, but they still charged full price! Even after giving them a coupon, still full price. Incompetence on many levels.
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April 2023 by Sharon K.
I've been taking my cars to Lube It USA on River Road since they opened decades ago. in general I've had great service. Today, 4/29/2023, I took my car in and specifically asked the employee generating the paperwork, to be sure and check my battery and fill up my window washer fluid. This was at 9:10AM and there were 5 employees standing in front of my car and I assume there was one in the pit. I had not seen any of them in the past so I asked if everyone was new and was told "mostly".As I watched from the driver's seat 4-5 of the employees stood in front of my car and talked to each other. The only thing checked under the hood was the dip stick after the oil was delivered and then addadditional oil from a container.At no time was the battery checked, the washer fluid was not checked or filled and the air filter was not even touched. After paying I asked to speak to the manager, Chas, and I expressed my disappointment in the service and he said "did you want me to check the washer fluid now" and then he said "your air filter only has about 4500 miles" (he had no idea of my driving conditions). He then said he could check the battery if I wanted him to.Looking at the pre-printed and pre-filled out invoice it stated that all of these things, including the transmission fluid was checked. It had not been checked either. These invoices were apparently pre-filled out to reflect services that were not performed. I told Chas I was going to notify the owner and I was disappointed in all of this and would contact the owner.All they did was change the oil and I did not see if the oil filter was changed.This was not only terrible service. it was deceptive and inaccurate. No services preformed. I'll never come back here and I'll tell my friends of this experience and they can make their own decisions.This used to be such a friendly and reputable place. Not today. 5 employees standing in front of my hood talking
