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September 2021 by Crystal Johns
I love this place. They have a great selection of natural food and treats for all my pets.
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May 2021 by Obella Enterprises LLC
I have filed application through petfinder and went to Lucky Paws events three times this week to make an adoption. Filled out manual application and tried to do all the necessary things to adopt a dog. Their selection process is arbitrary and changes from one day to the next. What one group tells you one day changes the next. Unorganized, non-professional, and arbitary selection process. Its a heartbreaking process I won't be recommending or going there again.
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March 2021 by Christina Cross
Amazing rescue! Their store in the front is stocked with unique and useful items. I attended an adoption event there today and it was well organized
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January 2021 by Layna Becker
Neat treat spot. Was fun to watch the kitties play while we waited to adopt our new fur baby. Friendly staff, helpful tips and tricks. Lovely spot.
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January 2021 by Erin VanCurler
Terrible. We had adopted a dog a month ago and were told that if it didn't work out to make sure to bring him back to them and no one else. Well we gave it a month and this dog was attacking our blind senior dog and making two of our cats hide for their safety. He could be a sweet boy but just wasn't the right fit and would be better off as an only pet. When we made the hard decision to take him back, the lady working laid on a guilt trip, saying the dog would be "alone in a warehouse". Just such poor customer service and an overall unpleasant experience.
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January 2021 by Amy Russell
Great shop with a wide variety of toys, & wholesome food, chews, & treats! Great customer service too!!
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December 2020 by M
Edited to add: Ask them for their 501(c)(3) EIN and do some research on that number. I'm wondering if they're even a legitimate non-profit organization anymore, as their website states they are.I tried reaching out several times for two weeks to adopt a dog that had been available for over a month. I agree with a commenter from a few months back. They are unprofessional and shouldn't be a "rescue." I've fostered before and it was NOTHING like this place is run. Please adopt from a real shelter/rescue, not this place. I feel awful that that dog doesn't have a home based solely on the fact that the people in charge won't respond to phone calls, emails, or applications.
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December 2020 by Amy Gustaveson
Amazing helpful staff, adorable boutique with great products anda great adoption process with awesome communication. I'm so happy we adopted from them!!!
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September 2020 by K K
Went to an adoption event today, extremely unorganized, no clear direction on where to go and what to do. We had interest in a particular dog and the person in charge of this dog was kinda rude. We made sure to arrive early, we got our application in first. Had our meeting with the dog for 2 minutes before we were rushed along. Sat in the hot weather for an hour. While waiting we went to look at the other dogs, one of which was a puppy. I approached with my 3 year old. The foster mom told me in an extremely rude tone that \\\"hes already been adopted so don't touch him\\\". Then after waiting the dog we were applying for was announced it was going to another family with no explanation as to why we go passed up on. My husband overheard the woman saying she was going to choose the family by drawing a name out of a hat since there were so many applicants. I'm sad and disgusting I even went to such a show. My son was heartbroken, as am I. Ill never come to this place ever again!!!
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September 2020 by Paul Borella
No return calls. No sense of professionalism. Should lose shelter status.... untruthful, scammers. Fraudulent, bait and switch...
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August 2020 by Clayton Stilwell
Here’s my adoption horror story and why I would tell anyone I cared about to 100% avoid Lucky Paws Rescue. I adopted a puppy from Lucky Paws who turned out to have parvo. She showed symptoms shortly (less than 24 hours) after adoption. She went from exuberant, sweet and confident, to a completely lethargic, sick pup in that span of time. The vet ran two separate parvo tests, both of which came back positive. If you don’t know, incubation for parvo is 7-14 days, with very rare cases of 4-6 day incubation. Either way, w/ parvo, she would have been exposed prior to my adoption. So, the first thing I do is text the foster mom and leave a voicemail with Lucky Paws to let them know there may be parvo virus at their locations. A Lucky Paws staff or volunteer called back a few hours later and with zero sympathy or concern (expressed, at least), proceeded to ask a series of diagnostic questions, including “did you take the dog to dog parks?” and “did you take the dog on walks?” See above re: incubation period. Regardless, this felt cold and mechanical, and she didn’t ask a single question about how the puppy was doing or offer me any assistance. She then said the director would call me back. This never happened. Aside from a handful of questions in a very brief call, Lucky Paws did nothing to confirm or address the issue. Literally nothing. It seems incredibly irresponsible and negligent, never mind exhibiting a lack of compassion and care for a puppy they adopted out and a new adopter. And then I had a new, sweet puppy who was hanging on by a thread, with a 4 figure vet bill (of course, pets are always at risk, and I knew I was taking a puppy “as is” per their waiver documents.). To top it off - their adoption fee of $495 at the time of my adoption is one of the highest in the area. I was OK paying this thinking it meant I was adopting from a reputable and caring rescue. Lucky Paws is not that. The icing on the cake bits of misfortune: -I find out from the foster mom, too, that the medical records contained in the adoption packet are not accurate: she had vaccine boosters that were not documented. -When I picked her up, there was no communication about her aside from what the Foster mom had to say. It was simply signing releases and the fee transaction and hand-off of a folder that was explained as “folder for her medical info.” Turns out, there was a bundle of do’s and don’ts and helpful info in the folder. This is, at least relatively, a minor grievance, but could be costly for those who don’t know how to handle newly adopted pets. Simply verbalizing these do’s and don’ts or a “read the folder as soon as you get home! It’s important” would be nice. -They spay and neuter wayyyy early. I get that they don’t want rescue dogs reproducing under irresponsible ownership, but with how selective they are w/ adoptions, they could easily include spay and neuter in their adoption contract. Research shows that such early spaying (unsure about neutering) can greatly increase risk of cancers and orthopedic problems in female dogs. In short: you are paying a high adoption fee to a very low quality rescue. I am sure there are good people at Lucky Paw (Including my pup's foster mom), and I have no doubt they adopt out many wonderful dogs, but they’re behind the times and completely careless when something goes wrong.
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August 2020 by Mallory Ransdell
I came to a lucky paws adoption event to look at a couple large dogs they have, as I am looking for an active companion animal. I have over 20 years experience raising and training German shepherds however, because I have only been in my new townhouse a month, they would not adopt to me as I’m not “established”. This would have been fine if I had been told, but I sat outside for TWO hours waiting to be called because no one bothered to inform me that my application had already been denied. When I questioned why I had not been informed and why this was a valid reason for refusal, one of the women running the event was extremely dismissive and rude. Just unbelievable to me. I am simply trying to find a companion animal and adopt a homeless dog and yet somehow I’m unworthy because I’ve only lived here a month, and I’m the rude person for questioning that rule? Poorly organized and poorly run.
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August 2020 by Google user
Here’s my adoption horror story and why I would tell anyone I cared about to 100% avoid Lucky Paws Rescue. I adopted a puppy from Lucky Paws who turned out to have parvo. She showed symptoms shortly (less than 24 hours) after adoption. She went from exuberant, sweet and confident, to a completely lethargic, sick pup in that span of time. The vet ran two separate parvo tests, both of which came back positive. If you don’t know, incubation for parvo is 7-14 days, with very rare cases of 4-6 day incubation. Either way, w/ parvo, she would have been exposed prior to my adoption. So, the first thing I do is text the foster mom and leave a voicemail with Lucky Paws to let them know there may be parvo virus at their locations. A Lucky Paws staff or volunteer called back a few hours later and with zero sympathy or concern (expressed, at least), proceeded to ask a series of diagnostic questions, including “did you take the dog to dog parks?” and “did you take the dog on walks?” See above re: incubation period. Regardless, this felt cold and mechanical, and she didn’t ask a single question about how the puppy was doing or offer me any assistance. She then said the director would call me back. This never happened. Aside from a handful of questions in a very brief call, Lucky Paws did nothing to confirm or address the issue. Literally nothing. It seems incredibly irresponsible and negligent, never mind exhibiting a lack of compassion and care for a puppy they adopted out and a new adopter. And then I had a new, sweet puppy who was hanging on by a thread, with a 4 figure vet bill (of course, pets are always at risk, and I knew I was taking a puppy “as is” per their waiver documents.). To top it off - their adoption fee of $495 at the time of my adoption is one of the highest in the area. I was OK paying this thinking it meant I was adopting from a reputable and caring rescue. Lucky Paws is not that. The icing on the cake bits of misfortune: -I find out from the foster mom, too, that the medical records contained in the adoption packet are not accurate: she had vaccine boosters that were not documented. -When I picked her up, there was no communication about her aside from what the Foster mom had to say. It was simply signing releases and the fee transaction and hand-off of a folder that was explained as “folder for her medical info.” Turns out, there was a bundle of do’s and don’ts and helpful info in the folder. This is, at least relatively, a minor grievance, but could be costly for those who don’t know how to handle newly adopted pets. Simply verbalizing these do’s and don’ts or a “read the folder as soon as you get home! It’s important” would be nice. -They spay and neuter wayyyy early. I get that they don’t want rescue dogs reproducing under irresponsible ownership, but with how selective they are w/ adoptions, they could easily include spay and neuter in their adoption contract. Research shows that such early spaying (unsure about neutering) can greatly increase risk of cancers and orthopedic problems in female dogs. In short: you are paying a high adoption fee to a very low quality rescue. I am sure there are good people at Lucky Paw (Including my pup's foster mom), and I have no doubt they adopt out many wonderful dogs, but they’re behind the times and completely careless when something goes wrong.
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July 2020 by Annalee Ring
We had applied to adopt a dog before one of their adoption events and followed their instructions to a t. We printed out all of the paperwork before arriving, stopping on the way to print out necessary materials as we do not have a printer at home. When we arrived at the adoption event, it was chaos. There were many people there who had not filled out an adoption form, let alone brought any paperwork or followed any directions. The rescue volunteers were giving dogs away first come first serve without any consideration of what homes would be a good fit for each dog. The adoption event did not treat the dog's well being as a priority. Had my partner and I not followed the directions and had been there fifteen minutes earlier, we would have gone home with a forever dog. We are an active, outdoorsy couple who work from home and have a yard. Who knows what lifestyles and home set-ups the dogs were entering into, because Lucky Paws did not consider what would be best for the dogs. Furthermore, Lucky Paws said that they would be in touch regarding other dogs that would be available for adoption, and they took down our information. We never heard from them again. We reached out to them through email and through applying for other dogs, and they never contacted us. We ended up rescuing an amazing puppy from another rescue organization, Three Little Pitties, who were wonderful! They were so much easier to work with, more communicative, and took the dogs' best interest into consideration in the adoption process. I would not recommend Lucky Paws.
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July 2020 by Chris MacIntosh
First and foremost, don't believe all the bad reviews about this place. My families experience here was nothing if not professional. Any digging into the employees shows how much they love animals. There are 2 types of people who go to rescues for a pet. Type 1 doesn't understand that sometimes the breed of the dog is just an educated guess based on information available from third parties given to the rescue. Type 1 doesn't understand that getting a rescue is like buying a car \"as-is\" from a used car lot. Sometimes the rescue CAN'T know everything. Type 2 understands these things, and have left reviews showing such. They are thankful for all the time volunteers have to put into this thing, because people like the Type 1 visitor wind up \"returning\" the animal one way or another. A majority of bad reviews on products can be easily explained by the end user not understanding the product. That holds true to other applications. I urge anyone reading this to look past the negative reviews, and take a rescue home and give it another chance at life that it would otherwise never have had, if not for people like the good folk at Lucky Paws Rescue.
