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October 2023 by Marion Sproul
The folks at Mac Tonic are the BEST! I’ve used them on numerous occasions and they always know what to do and how to explain it to a Luddite like me. I am very thankful for their services. Highly recommend them.
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October 2023 by Megan Lionni
Fixed my computer problem in no time at all, friendly service. Staff knowledgeable and helpful.
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June 2023 by Martha Moultry
Burt was absolutely wonderful and so patient with this 70+ year old. Everything was explained in language I could easily understand. I highly recommend this place!
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June 2023 by L E.
I took two Macs for repair. They were very unfriendly (I'm normal and not demanding; also not a college chick). Sold me a new battery: it lasted four months of normal use. I won't go back.
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June 2023 by Laural O'Rourke
Bought a used computer here for my business. Their warranty is three months, it wouldn’t power on at three months and they honored the warranty but said it was my fault because of water damage. Computer sits at my store far far away from water. I believe maybe that damage it was previous to my ownership. It is now two months later and the computer is not charging. Same issue with power and charging ports. They offered a diagnostic but no more. If it is the same issue, power, then it would appear something was missed by them. Maybe I’m wrong, but I am never going to buy a computer at Eugene MacTonic again.
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June 2023 by Mark Anderson
Diagnosed and repaired our MacBook, quickly and reasonably priced. Our go-to Apple repair shop in Western Oregon!
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March 2023 by Nicholas James
The worst customer service. They kept my computer for a month and never fixed it. They repeatedly lied to me over the phone about the computer being fixed in the next couple of days but it never happened. Then when I wanted my not fixed computer back they wouldn't return my phone calls and stil haven't return my broken computer. Don't use this business, I am very close to taking them to small claims court for theft. Please do yourself a favour and find another store in town any store just not this one.
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March 2023 by Toni Wassenberg
My laptop problem was quickly diagnosed, and I was able to get it in for repair even faster than they thought I could. I'm happy to have a working computer again!
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March 2023 by Sequoia Sempervirens
Used to love these folks. But last time we went, all new staff. Told Mac wasn't worth fixing. Went to repair shop, Affordable Computers, on W.11th and had it fixed for $125. Don't go to MacTonic: they just want to sell you a new Mac not fix yours. UPDATE: It has been three years since we had my laptop fixed at affordable computers, and it is still going strong! Saved myself $1000 by fixing my old computer, instead of buying a new one from Mactonic
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March 2023 by Paul B.
Something caused my Mac to eat files and hide others but my antivirus found nothing... until the Mac Tonic cavalry came over the hill... They gave it a spring clean, disabled a misbehaving antivirus and serviced the whole thing speedily and inexpensively. I recovered photographs and files I did NOT want to lose and have added Burt to the pantheon of cyber saints.
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December 2022 by merrill watrous
Some of the kindest and most helpful people anywhere at this wonderful store!
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October 2022 by Nick De Gange
When setting up an appointment I struggled to get a hold of anyone. Several calls and a few messages later I was able to get a hold of somebody, but never were my voicemails returned with a call.I finally get ahold of someone and they ordered a part for me which in this case was a laptop display. After 4 business days pass I call back and they tell me it should be in about a day or so. They didn't ask me to bring the laptop in so I waited for a confirmation.I left several messages and I tried for two weeks to get ahold of somebody only to be avoided or ignored. Don't waste your time! There are cheaper places in town that are more responsive and easier to talk to.
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July 2022 by John Mitchell
This place is great. A wonderful experience. Quick service and very reasonably priced. In addition to great service, they have very reasonably priced refurbished laptops and desktops.
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June 2022 by Lourie Morgan
Absolute best customer service ever! They're always so helpful & friendly!Will always go there for my Mac needs
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January 2022 by Zeppo K.
Mac Tonic is staffed by a knowledgeable, efficient, bright, patient, and hardworking staff. They operate at a 10 on a scale of 5. Smiles. They are simply lifesavers, computer geeks par excellence. Your computer is in good hands at MacTonic.