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January 2024 by TheUnspokenElite
Very friendly, personable and professional. Answered all the questions I had and helped with my warranty exchange. Upgraded to a better mattress and I'm happy!
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January 2024 by Patricia Mapa
Elizabeth was very knowledgeable about all the merchandise. After lots of questions we were able to narrow down our selections. It was a pleasure working with her to get our new bed.
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January 2024 by Chris Craft
I will never buy another bed from Mattressfirm. At the store I bought an adjustable high-end frame and what was delivered was a cheap and a completely different frame. ( Bait and switch). The bed frame broke the very expensive Beautyrest Black mattress and $6000 and less than one year later we have to get rid of the entire bed. I strongly suggest staying clear of Mattressfirm on Coburg Rd. Because youmight not get what you paid for.
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December 2023 by Clint
Ben at the Coburg Rd. location was fantastic. He was knowledgeable, polite, and helped us find the perfect mattress in a timely manner. I would highly recommend Ben and mattress firm if you are looking to upgrade your sleeping experience.
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November 2023 by Sara Camilon
Elizabeth was very helpful and knowledgeable. She listened to our needs and helped us decide on a great mattress. Great service we will continue to buy here! We are very excited for our new bed!
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November 2023 by Jerry Davis
So apparently the customer service with Matress Firm just sucks everywhere. I thought the one in Roseburg was bad so we called the Eugene location and we were told that the computers were slow and that rather than keeping me on hold they would like to call me back. It would only be 5 to 10 minutes. Well here we are 3 hours later with no call back. I guess when you want to spend over $2000.00 for a mattress you don't matter. I guess I am off mattress firm as a company thanks to these two horrible locations.I will add to this now after this review I get a call telling me there was a miscommunication that has occurred and they called me and was told not to call this number. Clearly not impressed by this. So sick of people not taking responsibility for making a mistake. Yes we all make mistakes but just saying you forgot to call would be better than you lying and saying you talked to a woman who said I was not available which is not what was said in the voice mail.
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November 2023 by Sonny Silberman
I was impressed with the quality of the mattress set and the effort that the sales lady Elizabeth worked in getting the price within my budget! Good folks there. Thank you
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October 2023 by Derinda Peasley
Elizabeth was informative and knowledgeable, patient and not pushy. All these qualities that I love. Moved things spoke with me listened to my questions and explained the warranty to the extent that I understood everything. She was a pleasure to speak to.
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October 2023 by Kristen Gruber
Had a wonderful experience buying our mattress here. Told Logan what type of mattress we had and what wasn’t working for us. He steered us in the right direction giving us several options and details on each. Was able to get several positive incentives and left very happy with our purchase. This is our second purchase at the Coburg store and would recommend it. Logan was great to work with.
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September 2023 by Barbara Buck
Elizabeth is amazing. I had major surgery and didn't realize how painful it would be to sleep flat on my back while recuperating. I didn't sleep for days, and finally decided the only thing I could do would be to buy an adjustable bed. I called a few places, and Elizabeth gave us the best deal and best service of any place I've ever gotten a mattress from. I'm forever grateful to her for getting the bed to me within 24 hours.
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September 2023 by Mariam Slimane
I had a very easy, enjoyable experience picking a mattress. The store manager Elizabeth provided really good service to me and gave me more information on mattress that I didn’t know existed. I purchased their hybrid deal and I love it. It’s very comfortable and installation of the base was easy and the delivery service provided with excellent!
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September 2023 by Robehn Strawn
Elizabeth and Demetrie were both extremely helpful guiding myself and my partner through a variety of options during a lot of in-store activity while maintaining attention to all customers needs. They both had every answer to every question already on hand, and we walked away feeling absolutely confident in what we were getting for our value, how it would arrive and getting notification and tracking info, even down to how heavy the frame was and it's size in-package to verify I would be able to get it up my stairs by myself when delivered, and that exactly how the electric adjustable frame worked would be very safe for our pets (it is!). The big city stores were never able to provide the kind of attention to personal preference during high customer volume as the Eugene Coburg location. No wonder everyone was going there. They got your back ha ha
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September 2023 by Sasha A Fernandez
Had an excellent experience here! Elizabeth and Demetrie were able to help us choose a mattress that fit our needs, and were informative and friendly through the entire process. I would highly recommend this location! They really know their stuff!
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August 2023 by A H
Demetrie was super helpful and knowledgeable, (at the Coburg Rd. store), when we were looking for a bed for our guest room. He helped us pick the right mattress for our needs, (we chose BeautyRest), along with a base. The transaction was smooth and we received the mattress & base today- only 2 days after our purchase. I highly recommend Mattress Firm! I had purchased a BeautyRest Hybrid mattress and frame for the master bedroom 4 years ago, and it is still very comfortable. A.H.
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August 2023 by Bloomsbury Fine Art & Antiques
The young lady rep (Elizabeth) was very helpful and pleasant. Needed a bed base for our son (student at U of O). We purchased a IKEA bed base and parts were missing, these guys provided a quick and inexpensive solution!
