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February 2024 by Ocean Yuan
Terrible service! My vehicle has been there for more than a month, I was told by Nancy (the receptionist) that one part was shipped and got damaged, and then, the part supplier had to ship it over again, then, the part was damaged again! Then, I was told by their messaging system saying the vehicle is ready to be picked up on 2/6, today is 2/7, I called, now Nancy is saying there are other parts that will not arrive until the end of next week! It is just ridiculous! Insurance only paid the rental car for up to a month which was expired on January 19, 2024.....In short, my vehicle is in Classic Collision since December 19, 2023! It is hard to believe them any more after repeatedly being promised but nothing happened.
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February 2024 by Deborah McManman
I made an appointment two weeks in advance to have my windshield replaced. On the day of the appointment I arranged to have it towed in but classic collision said they couldn't take it because they were at capacity. Why didn't they notify me sooner? Worst customer service ever and the receptionist is rude on the phone to boot. I called another place and they were able to order the replacement windshield and replace it the next day!
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February 2024 by Oregon Grown
I went in and talked to Julian about what they can do for me and he was very helpful.I have not had any work done through them but they're very personable and wanted to give them that credit where it's due.
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January 2024 by Andrew King
First off, let me say, I have never been into McCollum auto body, because I live 1000 miles away, but my daughter who is up there for college sure has, a few times...This company has been more than helpful. They have taken care of my daughters car not once but 3 times, each collision was someone else's fault... This company has the best customer service and their repairs have been flawless...Being so far away I was a bit concerned to make sure my daughters car would be taken care of and not just thrown together. I'm very picky as I restore old cars and build hot rods, and their work has always been top notch. What's more important is that they spent the time to explain to my daughter what was needed and even called me and emailed pictures so that I was up to date on the repairs...Heck they even called to make sure there was nothing else needed and we were satisfied...I would give them 10 stars if I could..UPDATE the new company that bought them no longer honors McCollums lifetime warranty on work, not to mention I waited on hold 13 minutes and was met with very poor customer service . Too bad as McCollums was great a few years ago..
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January 2024 by Shell Bell (Phoenix Girl)
Amazing service and professionalism… they repaired my other half’s car after it was damaged by another driver. Beautiful workmanship… and guaranteed for as long as you own the car! Definitely recommend!!
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November 2023 by Charles Wilson
Reputable shop
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November 2023 by jerame hein
I called today just to see if they were back logged, so that if I get insurance claim through them would go in a timely manner. Well whoever answered the phone was a complete jerk. She talked down to me. And I was never asked any probing questions. And I have a easy 20k repair and if I get treated fair I refer people. Now they will never see a dime from me or get referrals. The office girl needs a lesson in customer service. People who have had a car wreck are having a bad time and to be talked down to and disrespectful. Nothing about that is ok. If I was your boss, I would have suspended on the spot with how I was treated.
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October 2023 by James Dudley
The team there are great... to bad they couldn't fix the car... but there not made to last forever.. would definitely recommend them to friends and family
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September 2023 by Jedidiah deBruin
I just got my car back from them after having the windshield vandalized by a Tweaker downtown Eugene…. They did an amazing job with the body damage repair in the windshield repair my only bone to pick with them is the third part it out to a cleaning company that was supposed to clean the shattered glass from my windshield being smashed in and they ended up taking down all of my decorations on my hood and my dash inside my vehicle took apart the whole dash but didn’t actually vacuum any of the broken glass out when I pulled my car out of classic collision and turned on the vents there was shards of glass, shooting out of everything nothing to do with classic collision but they’re third-party cleaners I have a lot of work to do.
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September 2023 by larry butler
I just went in for an estimate and I found they were very professional in the office. I felt good enough to schedule my vehicle for repairs. I'll report back after the work is completed.
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August 2023 by M T
This is. an irresponsible dishonest company. They never repaired my vehicle, after 3 months it is still taken apart but they filed and received payment in full July6th. they can't keep staff, and they don't complete workServices: Painting
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July 2023 by Dena Zaldua
I got in an accident and my car was towed here; I had no idea what to expect but on one of the most stressful and overwhelming days I've had in the last handful of years, they made everything easy and simple. They communicated with me regularly to let me know the status of my repairs (supply chain delays for 4 months!) and I always felt taken care of, tended to, and in the loop. The people I interacted with were all kind, friendly, and understood that they as a company had the unique opportunity to turn my terrible horrible no good very bad day into a better one -- and they absolutely did. I have my car back now, all repaired and shiny, and I would go back here for all my car needs if I could!!!
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July 2023 by Brandon Trudell
A complete nightmare of a company. Our nieces car was worked on by Classic Collision. The parts looked used and the vehicle made a lot of strange noises. This week the motor literally dropped out of the bottom of the car. We paid for our niece to have it towed back and the Receptionist threatened to sue the tow company and refused to have it returned to their shop. You'd be better off using a hot glue gun to fix your vehicle. ?
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July 2023 by JaclynnDiane Montes de oca
This place will have my car for two months now. No communication or updates about when my car will be done. Just an estimate date. My date changed twice. I called 5 days before the second pick up date i was told and the receptionist read off what was on computer and thats it. The day of pick up my date changed again to another two weeks out without notice just a text message saying another two weeks on the morning of pick up. When I called, I was told parts were on back order and they just came in but no one said nothing like that the 5 days before i called in. I plan my life and schedule hoping to have our main transportation back. I have been patient and understanding the whole time but its also rude to assume my rental is being paid for when every insurance claim is different and my rental Is NOT being paid for as i am paying for it and I shouldn't have explain that over the phone to classic collision. I also shouldn't have to explain my life and why its important to communicate professionally about my car being done. I would not recommend this place if you expect to get updates about your vehicle or expect them to have it done in a timely manner. The guy also stated my car was a top “priority” but I never got any updates about my vehicle being extended out or why or back order parts or just consideration that i have to plan a rental car and a pick up date and among other things like my kids schedule and husbands schedule my life pretty much without my car the day i was told i was going to have it back. I do plan ahead with a busy life i have. Thanks classic collision.
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July 2023 by Robert Mobley (rjmobley10)
Very professional and transparent which is fantastic when they are working on your primary source of transportation. They work timely and tirelessly to get you back on the road as safe and as quick as possible. Love these guys great atmosphere and kindness all around.
