McKenzie River Music is a vintage guitar shop located in Eugene, known for its great selection of instruments and dedicated care for them. The store features a large collection of vintage Martin guitars and boutique brands like Collings, primarily appealing to acoustic collectors. Customers appreciate the friendly and knowledgeable service provided by one of the staff members, while experiences may vary with another employee, who has been described as disagreeable. The shop also offers customization services, with an in-house luthier capable of making modifications efficiently and affordably. However, some instruments reportedly lack proper setup, affecting playability. While many customers praise the quality of the instruments and the staff's expertise, others express concerns about elitist attitudes and the feeling of being belittled during the purchasing process. Overall, McKenzie River Music is regarded as one of the best music stores in the nation, particularly for those looking for serious, high-quality American-made instruments. It is a place where serious buyers can find exceptional guitars, though prospective customers should be prepared for a mixed service experience.
Great selection of instruments, and it appears they take really good care of them. So, top marks on the product side.
The service, on the other hand, is really hit-or-miss. One of the two gentlemen who run the store is friendly and helpful. The other is often quite disagreeable.
May 2024
Solid 4.5 stars, great service, quality products and relaxed atmosphere. I look forward to my next trip to MRM.
April 2024
I love looking at string instruments. They are beautiful. That’s all I went for. I will go again.
