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June 2025 by Jemma Funk
I went into metro last Saturday and was gonna port my number over from cricket. They had one iphone 13 for $50 & $65 for monthly service So $105 out the door with a 50 dollar rebate in 3 months. All I needed was my account number & tracking number. My cricket phone is shattered completely so I couldn't just press 611 and get my tracking number easily. I called cricket customer service and they said it would take up to 2 days to get the tracking number. I got the account number immediately though. I asked them if they would hold the phone for me I told them it would be up to 48 hours before I can get that tracking number. Monday 6:00 they call and finally give me the tracking number I call T-Mobile and ask them to hold the phone for another day and that I would be in to pick it up in the morning they gave the phone away that morning to another paying customer who has the money right then and there. I would have prepaid had I known the phone was going to be taken out from underneath me when I put it on hold and kept in great communication with them. They only had one iPhone 13 they promised me the phone was mine. So when I go back in there they told me they have an iPhone 14 for $100 with no rebate I think I should get some kind of discount since they didn't honor what they said in the first place. It just doesn't seem fair that they didn't keep their word. I brought exactly $105 with me yesterday to pick up the phone and now I'm going back in with $50 more because I couldn't get it yesterday I wonder if the phone will actually be there today I just really feel dissatisfied with what happened I was very excited to get that phone and what's the use of putting something on hold if it's just going to be taken out from underneath of you.
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April 2025 by Bowie Grimm
Incredibly quick and helpful!
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April 2025 by Dan Halverson
Thanking Rob for the Huge Help in getting me setup with a newer phone, switching my home internet and assisting my friend with Better service than her previous carrier, and she saved Alot in the switch over.
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April 2025 by meaghan murphy
Chase was amazing Thank you for all the help
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March 2025 by Derry Yocum
Customer service lacks,Trenton. Always nickel and diming the customer. Metro was decent 10 years ago. Now it's the same as the others.
Corporate America will be the demise. 👎
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March 2025 by David McCartney
Fantastic experience. Devon has amazing customer service was super nice and took great care getting me setup. Receipts NEED to show all discounts please!
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March 2025 by Victor Larsen
Thanking chase was excellent today in helping me get through the process of getting my new phone connected!!!
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February 2025 by Rebecca Young
Devon has the best customer service skills!! He made the experience of getting a new phone enjoyable and so far from stressful!! He was extremely helpful and bubbly! It was nice coming in and seeing someone actually happy to be doing their job!!!! Keep killing it Devon!
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July 2024 by Aaron Aldridge
They could not replace the phone case that I had because my phone was too old.
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May 2024 by Denise Melissa Bristow
Can't get an answer or return calls
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April 2024 by Kane Parks
Our sales expert Eric was so helpful. He made the purchase of a new phone smooth and was able to recover my old info. Very happy with the experience
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February 2024 by Bonnie C
Sometimes you'll be in and out, other times, stand or wait in line... They do have chairs. I switched, as they limited my opinion to upgrade plan.
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February 2024 by Leonel Morales
It is the best, the workers are very friendly.
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January 2024 by Jose
Great costumer service and good salesmen!!
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January 2024 by Richard Pauly
Nice and friendly and helpful
