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December 2023 by Jeffery M.
I'm not one to bash or talk bad about a company honestly I try everything I can to give them a chance to make things right but this company has been nothing but rude threatening and disrespectful towards myself and the owner of the company I work for we had a new rear end installed in our semi truck by there bend location on 3/14/23 nice reman Anderson bros DS404 355 at installation they were great to deal with we have had multiple things done by this company. Now let's go back to the end of November when that nice reman burned the paint off the 3rd member because it ran out of oil. well that's interesting it's only made it 9,200 miles down the road it's a rarely used local dump truck. So we took it back to the Bend location where we were insulted talked down to and treated like second class citizens because we didn't notice a leak in the rear end of the truck. Now let's fast forward to last week when I had the time to pull the third member out of the truck. First off 5 bolts are missing any kind of washer I know it had lock washers as the rear member has them. The surface was rusty in spots and had the old seal still on it in places as they bragged they only use rtv that's great unless you don't prep the surface. Also noted there was no tamper line or anything showing it was ever filled with oil other than taking there word for it. I'm a very reasonable person who understands no one is perfect I haven't asked for anything other than to make it right and pay for the rear end they improperly installed and we're all good. I've called and left a message with the owner Ryan and instead of calling back to have a conversation he calls the bend store where the service manager lied about the encounter him and I had last Friday when I brought the rear end in to them with pictures of the housing and was treated poorly threatened and told to fuck off at witch point I was glad to tell him off at that point and that I would be speaking to an owner. Today ryan had the bend service manager call and tell us that we should no longer do business together because Ryan cannot handle an adult conversation with someone. So Ryan congratulations on screwing a customer out of 6k plus another $3,500.00 in parts to fix the mistakes made by your company I hope people stay away from this terrible company it has made it to the point we are considering starting our own shop because no one holds themselves accountable .
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February 2022 by Jesse Young
Awfully nice people.
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July 2021 by Larry Annunzio
They are very helpful.
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July 2021 by Downsplace Downsplace
Great steel selection
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July 2020 by Daniel Shockley
Amazing customer service.
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July 2020 by Oregon Alive
Dropped off a log splitter blade that had broken its weld and got back a sharpened, completely repaired item in substantially better condition than when it was new! To top it all off someone took the time to paint it just to make it look nice! All this for a tiny job I can only imagine the care that goes into the big stuff. Couldn’t be happier you guys are awesome!
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July 2019 by Ben Howell
Good truck and industrial supply house.
Machine shop too.
