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June 2018 by Douglas Baker
I transferred my insurance from Safeco to Columbia about 2 years ago. Although I thought I had adequate coverage, the agent convinced me to increase everything. Lucky I did! Was recently hit by a young driver with not enough insurance and received $150k in medical bill reimbursement I wouldn't have had on my prior policy. Can't thank them enough! DB
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June 2018 by Anthony Gonzales
I had a terrible experience with this company and trying to get insurance transferred to an agent. I was never called back and took three attempts on my part to contact or try to contact an agent in regards to my rates and coverage. The only person I was able to speak with was the receptionist which was very helpful, but had no authority to do anything in regard to my insurance policies. I was even told that the DocuSign she that was sent to me was in regards to this company being able to quote rates for me and was misled when the form actually was to make them my agent that is blame on my part for not reading the document thoroughly and trusting their word instead of trying to get my business without doing anything which is very misleading and was a flat-out lie. I tried to give this company the benefit of a doubt even though they had a one-star rating and lesson learned.
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June 2017 by Edson Cabrera
a very unpleasant response when I just tried to call about a quote. I kept getting interrupted by the lady who answered. I told her I had a saved quote. I could not tell her much about me as she kept making strange noises. She could have been talking with a mouth full of food I guess. Then put me limbo hold. NO THANKS.
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June 2017 by Sassy mcgillicutty
Been trying to get ahold of nationwide for 4 weeks. I am placed on hold and then after I wait the message says "Sorry, we are having problems, call back later." I finally did their call back thing instead of waiting on hold and when it called me back it said "We are sorry but there is an unexpected problem with your call, please try again later!" ? I am so frustrated. 2 houses and 2 cars on nationwide insurance and was thinking of moving life insurance over to them. NOT ANYMORE. They used to answer the phones 24-7 a few years ago. Whatever happened recently they are horrible...horrible....do NOT sign up with them. I am dragging my feet dealing with having to change and all that goes with it but I am now mad enough to actually follow through with finding a company that actually answers the phone/email and wants to help their customers. This is really disheartening. What has happened to customer service? I used to think that customer service calls answered in other countries was bad. That was the "good ole days" because now they just hang up on you when you call.
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February 2017 by Scott
Saved me lots of money
