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May 2024 by Jaime
Jodi at New Twist is a GEM. She went above and beyond to address an issue I had with a gift I'd received from the store. It's very clear how much she cares about her customers and wants them to have the best experience possible. I'm so impressed with her professionalism and her willingness to work with me. I will absolutely be shopping here in the future. If you're in the Eugene area, definitely check out this cute shop - you won't regret it.
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January 2024 by Leslie
I am super happy with the service I received from New Twist. Being on the opposite coast, I had to check that the store was real and not a scam bc the price for the bracelets I wanted was super reasonable. When my order didn’t come, I was concerned, and I contacted them. It was my fault. I’d recently moved and put my old zip code, and we were unsure of what was going to happen. I checked the post office to no avail, and basically wrote the bracelets off. I didn’t expect anything from New Twist bc it was my error, but they continued checked in on me from time to time over the next month, which I truly appreciated. Christmas came and went, and I got a call that they’d finally been returned to them. They checked for the correct address and sent them right back out to me. I’m so pleased with their level of customer service, I will be using them more often.
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December 2022 by Monica Maldonado
I was visiting the 5th street area and came across the most beautiful store, NewTwist. The ladies who worked there were so friendly and the selection of merchandise including jewelry, ornaments, glassware, art, books, etc was super unique and lovely. I purchased an ornament and Anne, who helped me wrapped it so beautifully. I absolutely loved my entire experience and hope to go back again soon. I live out of state so will definitely be ordering online for gifts and such!
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August 2022 by Hana W.
Every time I go in, there are so many beautiful and cute things to look at. The price point tends to be a little high for me, but a lot of the items are worth it. My last purchase was a beautiful ring band and earrings. They had some art I wish I could have taken home and some adorable pillows. Definitely one of my favorite gift spots if I'm looking for something for someone special. Instore service is always friendly and happy to help.
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July 2022 by Sarah Spieglman
Purchasing jewelry is often an emotional and expensive experience. I ordered a piece online and throughout the processes everyone was super communicative via phone, and Instagram! I instantly felt I could trust them - with what to me - was a lavish piece of Jude Frances jewelry.Judy made sure to take care of me when my piece was not as expected. They have a forever client!
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January 2022 by dog poo
Awesome people to do business with. Super helpful, caring, and kind. The staff will do whatever it takes to make sure you get your package on time. Thank you for being the best!!! My wife loves her gift
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July 2021 by Hubie Charman
Amazing selection of designers and an extremely helpful staff. Simply the best jewelry story in town. Simple and elegant? Gorgeous and unique? Yes and yes. Plus I can order stuff online which can be very helpful.
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May 2021 by brock auxier
I have been going into NewTwist! for a handful of years now. At this point everyone their feels like family. The customer service and personal touches are beyond any other place I have ever been to. Once I moved away I began to purchase online from their website and they ensured every step of the way that I felt taken care of. Buying online from them still felt like a human and personal experience. Just a testament to quality and their customer service.
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May 2021 by Brock A.
I have been going into NewTwist! for a handful of years now. At this point everyone their feels like family. The customer service and personal touches are beyond any other place I have ever been to. Once I moved away I began to purchase online from their website and they ensured every step of the way that I felt taken care of. Buying online from them still felt like a human and personal experience. Just a testament to quality and their customer service.
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May 2021 by Amy Inskeep
The people at this shop are so awesome! They are so helpful and so accommodating and really work with you to help you find exactly what you're looking for. They were so patient with all of my questions, were incredibly prompt in their responses, and the piece that I ended up with is beautiful. I love that they have such a variety of styles and choices and I would highly recommend stopping by if you are in the market for something lovely!
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January 2021 by Caballero de Oro Carracedo
This is the best store in the entire willamette Valley to buy gifts for all your most important ladies. Easily the most style and coolest products of any boutique type store outside Portland and I believe they have a store there as well. If you need a gift and you want to ne a hero go here now. You don't need to know what to get the super helpful staff will make you a superstar. Your welcome.
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January 2021 by Raffael Aieta
This is the best store in the entire willamette Valley to buy gifts for all your most important ladies. Easily the most style and coolest products of any boutique type store outside Portland and I believe they have a store there as well. If you need a gift and you want to ne a hero go here now. You don't need to know what to get the super helpful staff will make you a superstar. Your welcome.
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November 2020 by Alex G.
Hands down my favorite jewelry shop. I love just about every thing in here. They have a wide variety of styles and prices range from double digits wayyyy on up. I worked with them and a designer to have a ring custom made and it was a wonderful experience. I no longer live in the area and was nervous about having the item shipped but it was not a problem. This is the place for unique yet trendy pieces.
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November 2020 by Lexi G.
Hands down my favorite jewelry shop. I love just about every thing in here. They have a wide variety of styles and prices range from double digits wayyyy on up. I worked with them and a designer to have a ring custom made and it was a wonderful experience. I no longer live in the area and was nervous about having the item shipped but it was not a problem. This is the place for unique yet trendy pieces.
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June 2020 by Ashley Goodly
Love my new bracelets- I was pleasantly surprised to see a hand written thank you note and to see you have chosen a generous donation with the proceeds! I’ll be ordering again very soon! Take care and blessings to your company!
