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November 2023 by charlie wimer
Easiest and most professional used car buying experience that I have ever experienced. I shopped around that day and when I got to NW Auto Group I realized that they care about what kind of cars and trucks that they sell, they take the time to really inspect the cars/trucks and actually make the necessary repairs. I will stop there first next time I'm shopping for a new ride.
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November 2023 by scott herron
Ernesto was great. Helped me find a great truck and was patient and very nice. Couldn’t be happier with the vehicle or service provided!
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October 2023 by Crystal Mercier
I wished I could have met yall earlier upon moving here to Oregon!! Hands down best used car dealership, I have been to in a long time!! Very family oriented and we love that! We ever need a car later down the road we will return!
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October 2023 by Sara J
NW Auto is a trust worthy place with great options! The staff is extremely nice and efficient. Unlike most 3rd party car sales places, I've never had one bad experience from this place! I've been helped by Zander, Ernesto, Ellie and Brian and they've all been wonderful!
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July 2023 by Jodi F.
We've been buying from Northwest Auto for the past 20 years. We've had nothing but positive experiences. When you buy a car here, you know they've got your back and won't take advantage of you. It's such peace of mind working with a dealer without worrying about their integrity and being able to trust in the quality of their vehicles!
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May 2023 by Kevin C.
I purchased a 2007 ford explorer sport trac and was assured it was trouble free I have had nothing but trouble the transmission is shot the transfer case is leaking how these guys can just lie to your face and sell this crap for way more than market value I guess it's why he insisted I get the aftermarket insurance plan which by the way isn't excepted by any shops I'm an absolute fool for purchasing a vehicle from these crooks DONT make the same mistake
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April 2023 by Michelle Allen
I had a great experience buying a car here. They went above and beyond to help my husband and I get the car we wanted. Very friendly, honest, and helpful people there. Thank you again. We love our new car
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April 2023 by Matthew Mansfield
Traveled from another state to buy a truck that they assured me had no problems. I get to the dealership to find 2 warning lights on the dash, tailgate dented, bumper bent (“clean carfax - no accidents”). I was stuck and went thru with the purchase thinking these were minor overlooks. They didn’t even balance the wheels, or change the oil I discovered as I drove. The stereo also failed. At home, in the sun, the tailgate is a different color, my mechanic found bad ball joints and a bad steering box. They failed to disclose the trucks problems and at this point refuse to help. I was duped and now have to spend tons of money to fix a truck I was assured had no problems
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April 2023 by Buck G.
This dealer assured me there were no problems with the truck. I arrived from CA to find 2 warning lights on the dash, bent tailgate/rear corner and rear bumper ("clean carfax- no accidents" they claimed), and the radio was broken. I took it to my mechanic who found bad ball joints, bad steering box, bad trailer brake module, tailgate a different color in the sunlight (cloudy in Oregon), evidence of respray on bedsides and front fender, drivers seat bolts loose, center console not bolted down. The truck has many problems that were not disclosed and I must now spend thousands of dollars to make it safe and in good repair. Dealer is not willing to make it right at this point. They didn't even have the decency to change the oil (8% oil life) or balance the wheels. Failure to disclose problems is a legal issue, bad ball joints, steering box and loose seat bolts are safety issues, lying about clear accident damage is immoral.
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March 2023 by David Lainez
I contacted this location about a week ago in regards to a car listing I saw online. I let the car salesmen by the name of Ernesto know that I was very much interested and was willing to buy the car. I asked for photos and more info to be sent to my phone but I never got them. Was told that the vehicle required servicing from original manufacturer and it should be done later in the week. I called twice got in contact with Ellie but no response to my messages. I then called again and supposedly my message was forwarded to the owner, which I did not get a call back from. Then I call an additional time only to be told that Ernesto that the car was sold in the morning. It’s very upsetting, because they’re very unprofessional and an unreliable dealership. I wouldn't suggest doing business with them.
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March 2023 by Robbie L.
I contacted this location about a week ago in regards to a car listing I saw online. I let the car salesmen by the name of Ernesto know that I was very much interested and was willing to buy the car. I asked for photos and more info to be sent to my phone but I never got them. Was told that the vehicle required servicing from original manufacturer and it should be done later in the week. I called twice got in contact with Ellie but no response to my messages. I even called the day before it was sold and supposedly my message was relayed to the owner. I called on the last day and was told by Ernesto that the car was sold in the morning . Very unprofessional and unreliable dealership. I wouldn't suggest doing business with them.
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December 2022 by Isaac Turner
I bought this 2005 Wrangler LJ from these guys this year in May. They told me it just went thru this giant inspection before they sold it. Not even one week later I take to a Jeep specialist and they tell me it’s not even safe for me to drive home. $5000 in repairs later (I have a receipt). I’m thinking this dealer either lied to me or the inspection they did is terrible. Just last week some of the off road bed liner on the body fell off hiding cancerous rust that was intentionally covered. Basically I was blatantly and maliciously ripped off. They are the stereotype used car dealer. If I can write this and save anyone from using them it’s worth it. Please don’t buy a vehicle from these folks. For your sake. Not mine.
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December 2022 by Stephanie Watson
I highly recommend this company. Ernesto provided fantastic customer service with no pressure. He helped me secure and hold a truck whilst I was out of state before I moved to Oregon and handled everything remotely. He went above and beyond, and a month later the vehicle is still like new, great vehicle. Thank you!
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October 2022 by Callan Coleman
This was an excellent experience for us. We rarely go to car dealerships, and we feel really fortunate that this was one of our experiences. Brian the owner, Ernesto our sales rep, and David the service and detail man were so polite and helpful. Their communications were clear, respectful and they treated us like we were the only people they were working with at the time. They helped us to find a vehicle that we loved, and had ample time to check it out, and make an informed decision before any commitment to buy. The decision was all ours with no pressure at all. They wanted to make sure that different items that could be improved on the car were fixed also on their nickle. Thank you guys so much!
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September 2022 by LYJ 7
Brian who is now semi retired helped me with another purchase of a great vehicle. I was in a desperate situation last time and this time due to having to get rid of a car that needed constant repair. He made sure the vehicle was inspected to ensure the car would run great for me. The car is good looking, low miles, good gasmileage, with a low payment I'll have paid off before the end of the year. Brian and the dealership are the best!
