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March 2025 by BrightStar Care of Lane County
This company does not care about you or your business. I have been a customer of POA for over 10 years. I was so mistreated by a Ms. Lisa Dress in the leasing department in the last 24 hours. She was rude, unrelentless, not able to problem solve with me and not a good listener. I can't believe someone like that is employed. As soon as my lease is up (less than a year thank goodness), I will find another copier company that has manners. JUST HORRID customer service!
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February 2025 by Brian De Palma
I agree that this business has been a nightmare to work with. I did not work with the Eugene office, but the Phoenix location. Make sure you read the fine print on the contract. Make sure you have a plan in place for how to return the equipment. One of the worst experiences with a business I have ever had.
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February 2025 by D K
I’m pretty sure the 3 5 star reviews are employees friends. These guys have been a nightmare to work with. They’ll sell your contract to someone else, they nickel and dime you to absolute death, and do not come through with the services they promise. Their salesman straight up lied to me. They are con artists without an ounce of integrity. They hire the same kind of people that try to scam your grandma out of money by saying they’re the IRS. Save yourself and stay far far away from these people.
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July 2024 by Adrian Little
Making this really big switch to get their services for our company’s printing needs was one of the best decisions we made! The printers they recommended have been reliable and efficient, saving us both time and money. We also appreciate their proactive maintenance. Unlike our previous provider, they make sure that our equipment runs smoothly without interruptions because they know how important the machines are to keeping our business up and running.
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July 2024 by Stacie Strothers
Coming to work and working with malfunctioning printers is such a headache! I gave them a call, and they quickly sent a technician right away. He was able to diagnose and fix the problem quickly, which was a relief. Reliable service as always!
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April 2024 by Esther Sanchez
Thank you, to the rest of the team! Their proactive nature, politeness, thoroughness, and responsiveness make them a great choice. I wholeheartedly recommend them to fellow IT professionals and business owners without hesitation. Always helpful with whatever is needed, small or large, it makes no difference, could not be happier with the service.
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July 2020 by International Ninja
I can't review POA as a customer, but we recently started exploring new leases for a copier at our church ,and POA made the best proposal. Diego was great to work with. He didn't try to badmouth any other companies. He simply made us a great proposal. We ended up sticking with the same company we've been with, but if they hadn't worked hard to keep us we would have definitely been going with POA.
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July 2020 by Brian C
When we last purchased an imager, we were told it would come with indexing software. It didn't - but they were willing to install it for an additional charge. After I said yes, they did a little work, then disappeared for a few months, not to be seen again until I called and asked what was going on. A few rounds of this same approach over a year [rinse, wash, repeat] and still no functioning product , so I finally complained - leading to an email telling me they were cancelling the project and not charging me their last invoice [for the project they never did/completed] because 'they couldn't get it to function in a manner meeting my expectations.' Meeting my expectations? Here are the expectations that apparently exceeded their abilities: (1) provide a functioning product as agreed; (2) tell me when it's working and how to use it; and (3) complete the project in something approaching a reasonable timeline. How unreasonable of me, surely justifying the kick to the curb when I complained. I wrote their President Doug Pitassi about this - crickets - leading me to understand their 'customer service" and business model is “We’ll charge you, ignore you, leave you hanging, and then kick you loose if you don’t’ like it.”
Waste your time and money here at your own peril - there are certainly lots of companies that WANT your business and are willing to go above and beyond in an effort to provide good [or at least competent] service to get your business. And then there's Pacific Office Automation..........
