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August 2025 by Tim Williams
I have been a customer at this Pottery Barn for
11 years. Today I went to the store to pick up an order, which turned out to be incorrect. The clerk who helped me was very kind, but the manager who has been there since I’ve lived here (boomer, probably, with long dark brown hair) was absolutely rude and pretentious. I recoil when I have to interact with her. She walked by when I was waiting (for 15 minutes) to have service. She looked at me inquisitively, and I said “I’m being helped.” She tersely responded, “GOOD” and walked away. This is a CHAIN STORE. Chill out and be kind.
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June 2025 by lb
It shocks me how true customer service has gone by the wayside - perhaps PB corporate doesn’t care about storefronts crashing because of online sales . We weren’t acknowledged when we came in, just heard the employees griping about a customer BY NAME with us right there. Talk about
unprofessional. Pretty appalling and I’m tempted to reach out to this customer because her name was familiar. Another interaction was on the verge of rude and so we just left shaking our heads.
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June 2025 by Dr. Bertrand
Julie at Pottery Barn Eugene is truly exceptional! Every time I visit the store, she greets me with kindness, professionalism, and an impressive depth of knowledge about every product. She always takes the time to understand my style and needs, and she treats me with the utmost respect. Because of Julie, I now shop exclusively at Pottery Barn. Her guidance and warmth have made every shopping experience a joy, and I look forward to purchasing many new pieces in the future. Thank you, Julie, for making home design feel so personal and special!
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April 2025 by Lee Erickson
The furnishings and home decor are beautifully displayed and change seasonally. The sales staff and design crew are fabulous! Exemplary customer service and quality are key to Pottery Barn's success. ⭐⭐⭐⭐⭐
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March 2025 by Dan P
My wife loves this place. I'm neutral. Only gripe I can't match a hall light we got there last year. They don't know.
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March 2025 by John Lawrence
Pottery Barn Eugene has incredible well made furniture, home accessories, linen and bedding. Great people working there will excellent service and advice. My wife and I are very happy with their long lasting and beautifully crafted offerings!
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February 2024 by Allen F.
We want to say thank you to Julie and the great staff at Pottery Barn, Eugene. Julie has came out to our house’s and helped us with design and decorating. She always does a great job for us! Never a bad experience and their furniture is very good quality.Thank you,Allen & Angie?
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February 2024 by Robyn Valencia
We have been there several times. I have A lot of PB in the house. Probably not a secret but the bedding is such good quality. I have not run across a rude staff member, in fact very helpful
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December 2023 by Rochelle Carter
Love this place
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December 2023 by Emile LaChambre
Dear pottery barn corporate. Just a heads up, this store location leaves their registers unmanned during busy hours. Figured that's important, considering we witnessed a theft at another business within the walking area not more than 30 minutes after leaving your store (without purchases. The line was 3 people deep waiting on the unattended cash registers). The blonde gentleman was especially helpful with telling us how busy they all were, feel free to check your footage from today.
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December 2023 by Rochelle Rehberger
Love this place
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April 2023 by Terri Alberti
Great sales team, but getting your item is a completely different story! I mean where are my bar stools coming from anyway? 4 1/2 months and STILL NO BAR STOOLS, but of course they took my money out!Very frustrating!
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March 2023 by Jake Sartain
We purchased a sectional at pottery barn and had a great experience. Julie is a rockstar. Super friendly, patient and helpful!
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December 2022 by Patrick Murphy
Sooo. There are 2 kinds of holier than thou people. The Natural Grocer's type - Birkenstocks and canvas bags, etc. Then there's the Pottery Barn types. These people think they are different, but they are both cut from the same cloth - sort of; one is burlap and they other is cashmere. So, it's not a perfect metaphor, but you get what I mean. But I am not here to talk about Natural Grocer's. I am here to discuss Pottery Barn and the people in it. By the way, this is not meaning the employees; I have never had a bad encounter... It is the patrons. These people are very special people. You see, they know that they have superior taste, style, instincts, and likes than everyone else. They're not picky, they're refined. They're not petulant, they just don't have time or energy for anything not going they're way. They don't NEED help, who is shopping at Pottery Barn because they NEED help?.. no, they deserve help. That is the difference. All of society can be summed up by saying that there are those who need help and those who deserve help. And never the twain shall mix. At least, that is the observed attitude of the zealous Pottery Barn shopper. Can you imagine, if you will, someone who is too delicate to get in the car as it is parked, because 2 feet is not enough room? (side note: the parking here sucks) I mean, how could we expect that they would squeeze in like everyone else? And no, no one was pregnant or disabled. So, of course, back into the store they charge, looking for the manager, the owner of the vehicle, anyone to solve their problem for them. The problem, of course being that two cars are parked side by side, each within the respective lines. The expectation is, of course, that the problem will be immediately taken up by a throng of people, eager to make this situation right. Or perhaps, you can imagine someone taking up 45 minutes of the clerk's time because there was a minor discount that was not being handled as they thought it should be. No matter what, it is a fun experience in and of itself to go in and absorb the sheer status of people.But, if you can get past this, the products are very nice. I mean, they are great products. It is a comfortable, luxurious store, with helpful associates who deal with demanding, rigid, and entitled clientele on a daily basis. So, the average person will be very impressed by their overt patience and helpfulness. The down side is that, for most folks, a lamp will be half a month's rent. It will be a great lamp for you, with significant re-sale value, if you don't buy trends, and will make you enjoy owning and using it. So, my suggestion is to go into Pottery Barn, make a list of what you want and then come to terms with the fact that, depending on your situation, you may wait for seasonal discounts, or buy it second-hand online.
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December 2022 by Jeanie Snyder
Great place for good food and friendship. They have fun events including a fun wine tasting event with wines from around the world, and local, at good prices. The staff is very personable and accommodating.
