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January 2024 by Jack Biewend
Super friendly and knowledgeable shop!I brought my car in to get the spark plugs changed, they went further and recommended a few other services that should be performed as well. They weren't pushy at all about what needs done, they explained why it should be done, and what could happen if I wanted to wait.Knowledgeable, friendly, quick, and fairly priced. There's nothing more I could ask for from an auto shop!
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December 2023 by What Ever (What)
Great little small business auto repair. The front office was very personable and showed urgency in getting my issue addressed and clearly explained the service I was receiving (electrical system check) and the set price for the service.The results were in my favor with a simple fix, however they continued to look for any additional issues that could be caused for concern without pushing for any unnecessary work.Unfortunately I was only visiting the area otherwise I'd probably make this place my go to for auto work I couldn't do myself.
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December 2023 by Brian Jensen
These guys are so helpful. They are honest and fair. They always do their best to take care of my truck issues and make me feel like my truck is the only one that matters.Very happy to keep bringing my vehicles back to them.
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October 2023 by Laura Hiestand
After having my van stolen and feeling very low in help with all the damage they caused, Randall’s, specifically Taryn had made this process not only solvable but proved good customer service and work with integrity still exists.Services: Transmission
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August 2023 by Sydney Paulsen
THESE GUYS ARE TOP NOTCH!Our car broke down while in Eugene, thankfully right next to Randall’s. Even though they were super busy they got us on a lift right away & found out what was going on (a mechanic we went to just a few days before had no clue). They were able to source our part & have our car ready within a day & were so helpful in giving us rides to & from a rental car office as well.Amazing customer service. Explained everything in detail & tried to their best to save us money.Sat in the waiting room for a bit & listened to conversations they had with quite a few other customers - haven’t ever head anything like it at a mechanic. They take time to break down what’s going to make sure everyone (even the most clueless with cars!) understands the work they do & why.We live over an hour away & will most likely try to come back. 10/10 use these guys if you’re in the area.Thank you!!!
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August 2023 by Michael Williams
Super knowledgeable/trustworthy team. Price is fair and they do a great job explaining what they're doing and why. I'm not mechanically inclined and could easily be taken advantage of, these guys really make you feel like you can trust them. The owner took the time to take me in the shop and show me the actual problem.I will never go to another shop.Services: General repairs & maintenance
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July 2023 by Tonya Bunning
I 100% recommend Randal's Automotive to all who have car repair needs. Honesty and respect go a long way, Randall's offer both. They always keep me safe on the road, thank you!!
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May 2023 by Billy Ray Tracy Jr
Drove truck like normal, all is well. Stopped at SELCO Harlow Rd, jumped in truck turned the key... CLICK CLICK CLICK. Called Randalls at 4:00pm, the new owner arrived at SELCO with new battery. Turned out alternator and battery were gone. Fast repairs, back on the road next day. Awesome!Service: Electrical
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April 2023 by Stephanie Alaimo
Taran and Lyle are amazing!! This shop has worked on my aging Subaru a bunch of times. They provide great advice on how to prioritize cost of repair v. value of vehicle, when to sell a car, and how to keep things running if you really can’t get into a new vehicle just yet. They also have an incredible warranty for any work that they do. It’s nice to find a shop that is so honest they will stand behind their work.They also do AMAZING pre-purchase inspections that have saved me from some real lemons. They give you photo evidence of findings and detailed, simple explanations of problems so that you can make sound purchase decisions. I wouldn’t buy a car without having them look at it for me first.It’s probably pretty rare for folks to love their mechanics, but these guys are the best!
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March 2023 by Joss Rose
Wonderful guys, wonderful service. Felt cared for and well informed on the services being provided, and they built a plan for the future so that I can start getting my catastrophe of a truck taken care of
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January 2023 by Brad Pickens
Randell's and his team are great! I went in for suspension inspection due to heavy vibration ($60 to $120). They found the problem and gave me a reasonable quote to fix multiple issues. Too much $ for my budget now. They gave me tips on what needed to be done and what was not crucial and could wait. They said I owed them nothing even though they spent 1/2 to an hour inspecting and driving the car. They had the patience to go over every detail and gave me tips on what I could do.This shop has shares the truth and would rather turn away work to win my trust. They see the big picture and want to have your business years down the road at the expense of gaining a unneeded service today.Services: Steering & suspension repair
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October 2022 by Rachel Kinsey
I was referred to a Randall's by interstate batteries. They were able to get me in right away. I was given a clear, detailed and honest diagnostic on my vehicle. I was not pressured into making any decisions and was treated kindly every step of the way by every employee I had interaction with.Services: General repairs & maintenance
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October 2022 by SilverbackHarley
I brought my car in for 2 problems that had been plaguing me for months. The tech was able to diagnose the problems within an hour. Not only that, but he also noticed that I had a bent rim from a previous pothole incident, and a brake line issue, which he was able to fix quickly.They also reminded me that I was close to overdue for an oil change, (something that had slipped my mind during the cross country trip) so I appreciated that very much also.I felt that their prices are reasonable and the work was done quickly for all services that were provided.I chose this shop based on local word of mouth and i read through a lot of the reviews. I read the negative ones as well and have to point out that you need to use critical thinking when reading through some of these.One person stated that:"They could have fixed the problem themselves" after the shop repaired their issue. If that was the case, then why didn't you do that in the first place? Just admit that you had no idea what the problem was and youre salty because you had to pay them to diagnose and fix it.The same person stated that they were big mad because someone kept referring to them as "him" and "brother" even though they are a woman. However, in "her" Ulta review a few spots down, "She" refers to "herself" as a guy. If you refer to your own self as 2 different genders, I wouldn't be so harsh when someone else makes an honest mistake.Service: General repairs & maintenance
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October 2022 by Jon H
On Wednesday i called to see about getting a quote ona rear main seal job. Without knowing my background he told me to leave it to the Professionals......that way someone who knows what they are doing getts me pointed in the right direction. Has that ever worked?Although entirely insulting I looked past it and planned to take my vehicle in the next Monday, since I don't have time to do this myself.First thing Thursday morning I called to let him know my wife had made plans to visit her friends in Grantspass and that I would not be able to make it next week. He said fine, and hung up on me. I had planed to move the appointment to the following Monday.Has to be one of the most unprofessional sob I have ever dealt with in the auto industry.I recommend passing this one up. If he's that unprofessional talking to you I'd have to wonder what he would do under the hood where 80% would never know.He's a big nope.
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July 2022 by April Bardy
If I could give them 6 stars, I would. I have an old motorhome that almost nobody in town would touch. John worked on a very difficult electrical and ignition problem and with his extensive knowledge was able to fix it. I know he put a lot more time into this that he charged me for. He spent the time to explain to me as he went along and that was greatly appreciated. I'm a customer for life.Services: Electrical
