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July 2025 by Donna Hendrickson
⭐️⭐️⭐️⭐️⭐️
Huge shoutout to the REI team in Eugene for going above and beyond! After my Thule roof rack keys were stolen, Luca and Katie teamed up to help me out—trying what looked like hundreds of keys to find one that worked with my locks. I left them to the challenge while I shopped, and to my amazement, they cracked the code!
Not only did they find a working key, but they also removed the old locks and installed new ones—all with great attitudes and no sign of frustration, despite how long it took. They made me feel like helping me was a priority, not a hassle.
I also want to thank the manager in the bike department who played a big role in all of this—I’m just bummed I didn’t get his name.
Incredible service, amazing effort, and genuinely kind people. Thank you REI Eugene team!
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July 2025 by George Redpath
Very knowledgeable and friendly staff. Has everything one might need for outdoor activities.
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June 2025 by Kevin Goepp
Really small selection of goods. Really weird guy in front of us. Store associates handled him very well!
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May 2025 by Braxton Nagle
I encourage REI to take a field trip to Snow Peak in Portland to get exposure to Japanese style camping equipment & aesthetic. REI it's just boring & unexciting in comparison.
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May 2025 by Carolyn Marie Dimmick
I was in the store yesterday, spoke to Elliot, who was awesome, and was told that if I brought in my bike with my own tires and tubes, that it would only cost me $20 to have my tires put on my rims. When I brought in my bike, Ian told me that it would be $25/ea for a total of $50. I took my bike to Hutch's instead, where it only cost me $20, plus a free inspection.
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April 2025 by tlpoutdoorsman
Hands down if u want outdoor back packing gear there is no other place to go.
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March 2025 by Denise Noetzel
REI just wrote a letter of support for trumps Secretary of the interior nominee. My wallet just snapped shut.
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March 2025 by Anthony Barbera
I needed my flat fixed on my bike. The people here at REI are top notch. Helped me out quick and got me back on the road.
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March 2025 by T.I.V
I went in last week with a decent budget for gearing up for the upcoming season. It was suggested to me by two staff members to wait until Friday & Saturday so I could get an additional 20% off on membership appreciation day. They said I could get my membership on the same day. I thanked them both and stated I would be back Friday.
Walked in Friday and was met by Ms. Ruddy2shoes herself. She asked me if I had a membership, I said no and pulled out my list of items I would be getting and told her my game plan, she said oh, well you can't do that....... No $30 gift card for spending over $50 and no membership benefits. I let her know what was told to me 4 days ago by staff that worked there. She said, we are not allowing that today.
Not only is it unexcusable customer rude service, but having staff NOT on the same page will ALWAYS have a negitive impact.
To many other better choices in today's world. In fact, I took that list and budget and fulfilled it elsewhere.
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March 2025 by Sassy Treon
Great service, great REI member bonuses. Striving to get all human kind excited to enjoy the outdoors. Love REI Co-op! Support your REI Co-op and become a member and you'll be supporting outdoors along with getting great deals
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February 2025 by Dave Leon
Zoë was beyond helpful — I came in New Years Day for hiking boots, not too sure what to look for, and Zoë was incredibly knowledgeable, patient, and and kind. They helped me find the right pair and gave me many pointers on what to look for in the future. My partner also needed assistance finding some clothing and they were so helpful there too — some of the best customer service we have received. Thank you Zoë for all your help, and we'll definitely be coming back for more hiking and camping needs.
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December 2024 by Keren Schumow Carter
We love rei!
Worth it to become a member because you know you're going to buy it anyway!
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November 2024 by Brian Bartel
Friendly staff, I recieved an online order that needed fixed and they were super helpful to fix the issue quickly.
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November 2024 by Jeanette Dibala
REI who is an outdoor recreational store, where a large portion of their “members”are more than likely pet owners do not allow well behaved dogs on leashes to enter their store. I am a bit disappointed in REI. I did not see the posted sign until exiting( my bad). However I still stand by my surprise and dismay.
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November 2024 by Patrick Fiedler
Great customer service.
