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February 2024 by auntie kali
please stop supporting this corporation until they pay a LIVING WAGEthey hire part time & dont want to pay full time nor benefits.they cut my sons hours, & many ppl, to where they only had a shift or 2 each week.even 20's cannot live on thatREI charges a LOT & can't even pay workers enough to live ondemand bettersupport betterpleasethings will only change & corporations pay ppl living wages when ppl stop speak up & act
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February 2024 by Chris Elliott
Really excellent customer service!! So refreshing! The person in the shoe department measured my husband's foot and turns out he wears a different size than he thought he did! Everyone there is super knowledgeable and helpful. Their online service is great, too!
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February 2024 by Harri Laakso
Smooth return process.
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December 2023 by GtiKai
Highest quality camping and outdoor supplies. Great clothing and shoes too. Always friendly workers willing to help you find what your looking for.
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December 2023 by Austin Lamb
I have very funky feet, and Anne was a tremendous help finding something that would work for me. Great knowledge on brands, and fitting. Highly recommend the service here.
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December 2023 by The Nerd Heard
Oh it's kind people OK pricing nice environment decent quality products
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December 2023 by Janet Bruen
Zoë in shoes and Kathryn at the checkout desk took excellent care, time, and effort with me I bought everting from a raincoat on sale to Altra shoes, hats for sun protection, hiking pants, running shirt This store is well stocked with merchandise and good people!
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October 2023 by CB
So, REI just always comes through.Modus operandi.Seriously, I’m in there with a seemingly defective product, a high level of “I rode nearly 10 miles to work in the dark because this light set…” frustration and they say things like, “Ok.” and “I’m here to listen.” and, better still, “We’ll make this right.” And they did.Yeah, you can find cheaper and free of everything somewhere other than in this tried and true, real world co-op, but maybe not two or three times in a two week spread like I did with this particular hassle. They were so good to me while taking in my frowning unhappiness.For instance, I can’t return either that cool sweatshirt I found on the ground in Westmoreland Park for a different size or that dented, garbage pile fender that won’t make it on my aged bike anyway. You know?Alright REI. I still can’t afford the lifetime membership. Yet. Maybe. “So there.” they must be saying.Thanks a bunch. Earned respect.
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October 2023 by tom thompson
Yesterday I went to REI looking for a little higher end compression sock. Walked in the door asked and he the associate directed me up stairs (was not looking forward to the stairs) however he saw my pain and told me an elevator I could take. "I took the stairs" Wow lots of socks, another associate saw me and asked if I needed assistance, she directed me another section. Found a good sock, did not look at the cost, went downstairs talked the the associate checking me out, she went way and above looking for my membership and we chatted. Left the store went home, finally saw the cost of my sock :-) I amost returned them but happy I did not. They are the best sock I have found that helps my legs "Zensah" They are excellent Socks Thanks REI
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June 2023 by Hayley Godfrey
Heather was awesome help with our hiking boots purchase! The guy who checked us out was great too- didn't catch his name. Be sure to buy the Central Texas bird book at check out....
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June 2023 by Jared Urbain
This place is great. As a person who rides bmx bikes, having a store real close to get emergency tubes is a lifesaver, especially because tactics doesn't care about bikers.Super nice and helpful employees.
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June 2023 by Jacob Yastrow
Despite the shoe department being very, very busy, Taylor patiently took the time to help me try half a dozen different shoes while simultaneously helping several other customers.
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June 2023 by Sophia Laverdiere
Taylor was extremely helpful and grounded while assisting us in the shoe department during the sale this weekend! Thanks again!
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May 2023 by Jane
Lynn is a ROCK STAR! I was in search of a day backpack for an upcoming long trip when I stumbled upon a visually appealing very colorful backpack that instantly fell in love with! Lynn kindly approached me with a genuine desire to help, she attentively listened to my needs and explained that the backpack I initially admired WOULD NOT meet my needs effectively. (In my head I am thinking like, this is just a backpack... big deal I want this cute one! )To illustrate her point, she carefully "demonstrated the functionality" between the backpack I favored and the one she recommended on the table in the store. IT WAS AN EYE OPENING EXPERIENCE that made me immediately realize she genuinely cares about helping customers! I purchased the backpack she recommended, and it was perfect for my trip! She truly went above and beyond! Thank you Lynn from preventing me from making a bad purchase :-)
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May 2023 by Hope Zublin
This is a great store in terms of products and the staff is super helpful, but they just keep talking about the membership thing! I had three different staff members give me the whole spiel in the 20 mins I was there. All three tried to give me this paper slip with info about the membership. The only thing they conveniently left out of their explanations is that it costs $30 to join, which I only found out when I got to the front desk. Honestly, I probably would have paid the $30 if they'd been upfront about the whole thing, but the situation was screaming "scam"
