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December 2023 by Ken Biggs
I am extremely satisfied with Safelite. From the first call to their office to the completion of the job everyone was very courteous and professional. We needed a front windshield replacement on site for our Austin Mini Cooper. Brandon the tech made sure that the replacement parts kit had all the correct clips and hardware before installation. He removed the old windshield and installed the new one in a very short time. We plan to use Safelite for any future repairs that we may have. Thank you Safelite!
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December 2023 by Nicole Larsson
This is a highly organized and dedicated safelite location! My insurance and safelite worked hand in hand. It was zero dollars out of pocket. The glass chip repair took a total of 20 mins and is barely visible. Thank you for the work you do and your professionalism!
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November 2023 by Nick Landis
The worst experience I’ve ever had with a window replacement the manger Andrew is incompetent. They broke A sensor in my jeep while replacing the windshield, returning my jeep to me broken when that wasn’t how I dropped it off. Two weeks later they are still refusing to fix what they broke leaving me on the hook for a couple thousand dollar repair. Extremely rude and unprofessional. Have to take my Jeep to the dealer now for them to fix it
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November 2023 by Ruth Mountainspring
I had an appointment for someone to come to my work to fix a chip. It is 30 minutes after their latest hour and NO ONE IS AVAILABLE TO CALL AND CONFIM because they closed 30 minutes ago. No one is available to tell me they’re still coming. I’ve been at work for an hour and a half pass my shift. This is ridiculous. Y’all need more communication for people waiting for a chip repair when your technician is LATE. My thinking is that it’s closing time and they’re not coming.
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October 2023 by Billy Matthews
I despise places that tack on hidden fees to a quote, especially to the tune of $100 and then send you coupons incessantly like they’re doing you a favor. If you do schedule with them, leave your cart for a few days and wait for coupons. First one was $50 off, second was $75, didn’t wait for a third. Still higher than the quoted price, so I went with a local shop.
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October 2023 by joanne m.
I like the fact that my insurance company covered the cost of my windshield thru Safelite in Eugene OR but the windshield that was installed was an after market windshield and was not an accurate product or fit. . Tysonn the installation guy also argued with me, and tried to get me to accept an inferior job/ product. I also had the job evaluated by Acura, and he said that it was a bad fit and was already bubbling, in a weeks time. I did get the Acura windshield eventually covered, however, and am thankful for that. Tysonn did the re-install, and it turned out great, but his attitude was rude. Katrina was helpful and nice throughout the process.
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October 2023 by Cori Linville
Scammers and con artists. They came to fix a chip in my windshield. Showed up after my appointment window and completely shattered my windshield. Then I was laughed off saying I need to pay out of pocket for replacing my windshield. I Was quited 650 dollars multiple times and when I called and made my appointment it jumped to 850. Very unpleasant and unprofessional experience . Its just A corporation of Con artists set out to Buffalo over people and scam them. Coming from someone who works in the auto industry I would trust a shade tree mechanic with no experience over safelite. 10/10 don't recommend
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October 2023 by ken reed
Just wanted to thank Andrew for installing new left and right drip side molding on my 2011 Honda Civic today. He did a great job and my car looks like new again.
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September 2023 by William M.
They said they needed my car by 9:30am. We did the "all day drop". As of 4pm no word so we called. No one answered so we drove over as they close at 5pm. The car was untouched from when we had left it 7.5 hours earlier and it was less than an hour to closing time. We were told it would be done by close and finally at 4:20 someone came and took the car into the shop. We got the car finally however we assumed it would not be the last car done that day. Not sure my confidence level in Safelite will allow me to chose this place again for auto glass needs.
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September 2023 by Richard D.
We had a rear window on our HONDA CRV get shattered. They fixed it promptly! Also did a great job!
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September 2023 by Brianna Juarez
Late review but still valuable!Tysonn took care of my broken window back in march and i am so grateful for his service. He was so kind, caring, explained everything to me and I will return next time i need their help. Thank you!
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September 2023 by phone x
Needed new windshield, but wanted to verify capability to recalibrate lane assist sensor. Called 5 times trying to get a representative to verify with. Impossible. No customer service. Taking business elsewhere.
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September 2023 by Stone Z.
Tysonn is the best and most respectful customer service guy. Fixed my window right up, took 4 days to get the over 20 year old ford VERY SPECIFIC side window in (they messed up the 1st time but it literally only took 2 days and i figured they didn't even make the glass anymore) This was the only place open when a tree decided to take revenge on me. Tysonn did a crash wrap and actually added some cardboard inside it because he was concerned about my privacy. He also didn't bring up how absolutely messy my car was the first time around, or my very political poster art inside the van I kind of forgot to cover up, or even the creepy doll i put in the passenger side to see if I could get a reaction lol!Everyone was super respectful, i was out of there in probably less than an hour and got to wait it out on a lovely little chair and table they have outside. I'm so glad my insurance worked things out with them AND with this company you get a lifetime warranty for the window at ANY of the stores they have around the country. Very surprising and satisfying for me because I travel all over. Highly recommend! P.S: Tysonn also went above and beyond when i figured out i couldn't open the side door anymore. He figured out how to open it and told me what he thought was the issue and how to open it in the meantime. I feel like some places would've absolutely looked at that and my van and refused service. These guys don't judge.
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August 2023 by Josh Gibson
None of there workers actually follow the process, of completing the job they were trained on doing. They will skip steps and hide minor/big mistakes in hopes that you don't notice.
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August 2023 by Kristina Crellin
The receptionist is very personable. The techs also have good people skills. They were able to get me into their schedule quickly for a large crack in my windshield. They do good work and I paid less than anywhere else in Eugene I had called prior to making my appt. I hope to not need their services again anytime soon! But if I do, I'll be back.
