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November 2024 by David N
Expensive and Dishonest. Call any company besides this one.
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August 2024 by Sean Allen
I’m a car hauler and when I tell this company came to the rescue and very professional I’d recommend any truck driver whose ever in the Eugene, OR area and your in a bind to reach out to a top rated and very reliable company T& M thank you for your service
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July 2024 by Emilie Powell
I have never left a review for any services before…. But after the horrible experience I had with T&M I feel I need to share…. Geico referred them for my car lock out. They showed up in great time, but after 45 minutes could not unlock my vehicle. The man told me he would return later, as he was called away to another service. Waited all day and he never called or returned. I reached out that evening and they informed me I should call and pay out of pocket for a locksmith, becuase they wouldn’t come back out. Long story short I bought a kit off Amazon for $30 and had my car unlocked in 2 minutes after it was delivered. So if you need to get help with unlocking your vehicle. You can NOT trust T&M. Horrible customer service.
To respond to your response;
This was Friday…6/26, so not technically the weekend. It was Dan who came out. I indeed was a lock out. Located in Scio. If you need me to show correspondence via our text I can provide it…
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April 2024 by Patty Wolfer
My husband has an incident where his dementia got him into trouble driving. T&M were so understanding of our situation and bent over backwards to help us out. Thank you so much T&M
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February 2024 by Rose B
Not serious, we call to get towing, they said we coming, did not show up I was waiting 2 hours screw them
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February 2024 by Cash Rowland
I keep getting a bunch of your business call for the love of god change the number on all your accounts people keep calling your old number and I’m not a damn tow company
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February 2024 by Kiona Prigan (Ki)
Despite this bumper flying off a car and causing me to try to miss it and swerve into on coming traffic today....i am sure their service is good. I honked for a mile. Flashed my lights. They didn't seem to care to look behind them.
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January 2024 by Shadesfang
These guys are hands down true professionals and a pleasure to have them taking such great care of me ????
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November 2023 by B Rock
Unreliable, unprofessional and disrespectful. They were tasked with picking up a broken vehicle for Copart and for one excuse after another didn’t show up the first scheduled day and the on the second attempt were going to be over an hour and a half later than they’d said.
I told the driver that I couldn’t wait anymore for them and never mind. He said fine ok and hung up. I then got a voicemail from Tim with a nasty tone telling me to call him back “or else I’m gonna call him to come back!” ?
When I called Tim back, I told him I was canceling the pickup because I couldn’t be waiting around for them anymore since they ghosted me yesterday and weren’t reliable. I got yelled at and cussed out by this guy and he used lame excuses to tell me how it’s not his fault.
There are many reliable and professional towing companies around Eugene. This one is a waste of time and space.
I got a far better company to complete my transaction within an hour of cancellation of the tow from T & M. I’ve left THEM a glowing review.
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November 2023 by ciara clark
T&M has had a great change in service lately and the customer relations portion of the business is significantly better. They are time efficient, kind, and humorous which is what you need with towing. The staff is extremely knowledgeable and gives around the clock care. For my future towing needs, I will continue to use T & M!
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September 2023 by Alan Whitlock
Great service. The driver was professional and easy to work with. I had 2 40 foot shipping containers moved onto my property and it was done in a timely fashion. I would highly recommend.
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August 2023 by Austin branstetter
I used them once and the service and price was great. But I also live on the same street as they are located and they drive like maniacs. I’m fed up with it. Totally unnecessary.Service: Car towing
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July 2023 by B Mally
Unreliable, unprofessional and disrespectful. They were tasked with picking up a broken vehicle for Copart and for one excuse after another didn’t show up the first scheduled day and the on the second attempt were going to be over an hour and a half later than they’d said.I told the driver that I couldn’t wait anymore for them and never mind. He said fine ok and hung up. I then got a voicemail from Tim with a nasty tone telling me to call him back “or else I’m gonna call him to come back!” ?When I called Tim back, I told him I was canceling the pickup because I couldn’t be waiting around for them anymore since they ghosted me yesterday and weren’t reliable. I got yelled at and cussed out by this guy and he used lame excuses to tell me how it’s not his fault.There are many reliable and professional towing companies around Eugene. This one is a waste of time and space.I got a far better company to complete my transaction within an hour of cancellation of the tow from T & M. I’ve left THEM a glowing review.Service: Car towing
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June 2023 by Justin Alric
I was stranded in Elkton, Or late at night, in my work truck, and T&M came to the call!! They were professional, willing and more than capable to help out when MANY other companies refused, or were outrageously priced. My Tow driver, Odessa, was kind, funny, and did a great job with my rig. Damon took the call, and was also awesome and a genuine person, willing to help me out when I was really in a pinch to get my truck back to Eugene. When picking up my truck the following day, Greg the manager took a look at what he thought maybe wrong, and then it upon himself to make the easy fix, free of charge (!!!) to get my vehicle in working order and running again. Truly kind, and generous people, and a business I will absolutely support again in my time of need….HIGHLY RECOMMENDED!!!Service: Car towing
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April 2023 by Jody Tulloch
Jacob came out for a roadside assistance call late at night. He was professional, friendly and skilled. They were able to bill my insurance company for my convenience. I will use this company again. Thank you for your help.Service: Car towing
