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March 2024 by Susan W.
idiots and liars work here. they will sell you service that doesn't work in your area. they use a map that is false. one of the idiots working there began yelling at me when I was trying to ask questions about the coverage map. don't bother with this store. go to the corporate store. they know what they are doing there.
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February 2024 by George Hekimyan
Saul is awesome.
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January 2024 by Itssofun
Went in right before Christmas to switch to T-Mobile. Found out my phone had a security feature that required an hour long wait before it would allow a transfer. Brandon stayed an extra hour after his shift to be able waive the transfer fees (despite his ride already being there to pick him up after his 11 hour shift). Saul ended up staying 45 minutes after close to get the new phones updated and the data transferred from all 4 phones. Both weee very friendly and nice throughout the whole process, even during the time we literally had to stand there and watch the hour timer countdown on my phone.I previously had AT&T and have been to several Eugene stores over the years and received poor service and extras added to my account that I specifically turned down. I was worried about going into the store but they made it a great experience and they got me the best deal.Definitely recommend!
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January 2024 by Eric C.
Went in right before Christmas to switch to T-Mobile. Found out my phone had a security feature that required an hour long wait before it would allow a transfer. Brandon stayed an extra hour after his shift to be able waive the transfer fees (despite his ride already being there to pick him up after his 11 hour shift). Saul ended up staying 45 minutes after close to get the new phones updated and the data transferred from all 4 phones. Both weee very friendly and nice throughout the whole process, even during the time we literally had to stand there and watch the hour timer countdown on my phone. I previously had AT&T and have been to several Eugene stores over the years and received poor service and extras added to my account that I specifically turned down. I was worried about going into the store but they made it a great experience and they got me the best deal. Definitely recommend!
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November 2023 by Victoria Brown
Amazing humans. Shout of to Saul, Isaac, Saul and Brandon. Been a customer for years and have never been treated with so much respect and kindness. Isaac and Saul got us into a really good plan that upgraded everyone’s phone. Service was welcoming, professional and even sat with us for hours to make sure any questions I had were 100000% answered. Everything was perfect, correct and functioning properly before we left! Also the store was super clean and they provided hand sanitizer. ❤️
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November 2023 by The Reviewer
The manager of the store told me that I could get an upgrade to an iPhone 15, free Apple Watch and over $250 of in store credit if I just paid off and traded in my iPhone 13. I asked him, very specifically, if there would be any other charges and he said “no”.I paid it off and he gathered all the cool, new stuff in a pile on the counter in front of me. Then he said “oh, we would also need a $600 down payment for this to go through”. Then he explained how it was just a thing due to credit, past history with the company blah blah blah.I’m upset because he should have mentioned this when I asked about any other charges. He should have said “well it will depended on your credit, past history with the company blah blah blah”. Instead he did a bait and switch. Completely dishonest and theft in my opinion. He also bragged about being with AT&T for eleven years as a store manager. So then why didn’t he know what he was doing and mention other possible charges?Six days later and I’m STILL trying to get my $252 refunded by T mobile. AVOID this store if you don’t want to be scammed and stolen from!
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November 2023 by gregg sustaire
Good place to walk your dog or get away to be alone. Right along the lake and very quiet.
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October 2023 by Jeniece McCoy
The sales associate was very nice and professional. He helped me with my phone as I was having a issue that I couldn't figure out and switched me to another plan that fit my needs better. Excellent service.
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September 2023 by Andi Ray
Incredible customer service from Alex and TJ. Thank you!
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July 2023 by Jack Dawson
Basically told me I was on my own about my service that was hacked and didn't give me print outs to give to the court because my identity was stolen and refused to help me any kind of way
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July 2023 by Larry Gellert
Great and thorough assistance in taking care of our needs. Professional, knowledgeable and friendly service.
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April 2023 by Jacque Schuh
Great rate plan. Left Friday to get transfer code, had to start all over again on Saturday. Time consuming. Out of stock for free phone.
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January 2023 by Joshua Peterson
Every T-Mobile store I've been in they've always been friendly helpful quick straight to the point get you in and out as fast as possible with no wait time I enjoy the service that my phone gets from them and I enjoy their prices
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December 2022 by Jay Jay
The young lady/manager was amazing to work with. She had us in and and out very quickly. And her vibe was absolutely amazing. By far the best sales person I've ever to deal with.
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November 2022 by Christian Breeden
Don’t waist your time at this franchise store, Manager acts like a child.. down town corporate run T-Mobile way better service and prices!
