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January 2024 by Jaiden Boatwright
This place is horrible for support. I purchased a dirtbike from them in may of 2022 and ever since then it has been in and out of there shop under warranty service and each time it took them months to repair it and the latest 2 times has been over 6 months each. The first time they repaired it under warranty I got my bike back and not even a month later the second ride the bike blew up again with the same issue as the first time and now trak is not covering there service warranty and wants me to pay for there mistakes they made when rebuilding the bike or wants me to pick it up broken. All around horrible place the owner will not contact me back and they are doing nothing to be helpful
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January 2024 by Nick Liday
Went in to purchase a new 2024. Prior to coming in I called for an out the door price and was sent an invoice that matched what I paid. Jason mentioned that the setup was actually 100.00 than I was quoted, but adjusted the price to reflect the price he told me over the phone and the invoice stated. Jason had all the paperwork prepared and ready to go by the time I arrived, so the process was super quick and easy. I noticed once I got home that the coolant was just below the “low” level in the reservoir. When reaching out to Jason to determine what kind of coolant is used he told me to come in snd he’s get me taken care of. Went in and he gave me a bottle of Yamacool free of charge to ensure the ATV was topped off. Customer service is highly important to me and Jason went above and beyond to make sure things were right. Will certainly be returning for future purchases.
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January 2024 by lorna eary
Holy Smokes!! I just spoke with Don. This guy went way above and beyond my expectations, he is very well versed on the products they carry, how they work, and is a pleasure to work with. He went out of his way to break down price, service fees, dmv documents etc.. right down to the penny!! He is Awesome!!!
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December 2023 by fred malcom
sales part of my new motorcycle was just fine...... the two people in the finance department were polite but lied repeatedly to me about my dmv paperwork.....just be careful and maybe try contacting a manager if you have any issues.
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October 2023 by Cindy Riggs
Shout out to Branden Roberts. We knew NOTHING and with so many choices, its daunting. He took us around, told us the good and the bad of each machine we liked. NO pressure whatsoever. I had researched the heck out of so many machines, but still did not know what direction to go prior to going in. We now know the brand we want 100%. He even allowed us to hold one over the weekend (with a deposit) so I could research at my own speed. Stellar. Thank you Branden!
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October 2023 by Edward Kessler
Don at Trak was great to work with. We purchased a new Kawa adeventure bike for personal use and a utility atv for our local trail club. Great service. Quick turnaround in/out of the store and clear on all parts of the buying process. Buy your next ohv from Trak!
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October 2023 by Sonny Richardson
First off, they had my bike for 3 months when I was told a week and when I got it back, I had to go over everything they did because I had coolant spewing down my leg on the first ride. I was charged for new coolant lines, spark plugs and a new carb that the tech broke, plus the shop time. The only thing that was done was a new carb installed and some deletes to the coolant system that they never spoke to me about doing. Here it is a year and 900 bucks later and my bike is still not running.Well done Trak!
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October 2023 by Sheldon Virgin
After dealing with 2 other dealerships not wanting to let me test ride I drove here from Salem. Don was great through whole deal,let me ride 2 diffrent bikes..I bought a Dr650 last friday/ same day from Him..was friendly and not pushy...will definatly return in couple months to get wife a bike...thanks Don
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August 2023 by Derrick Bell
I'm a new rider, bought a moto that I really liked. It is working really well. Unfortunately I haven't experienced anything that works well with the staff. Came in a month or so after purchase to buy oil, 2 of the staff in front were too busy on their phones to acknowledge my existence. The person behind the parts counter communicated with grunts. The sales person that sold me the bike, really had no interest in talking to me about my satisfaction with the bike, you know, like a sales person should do. He did give me his negative opinion on cyclists when he sold me the bike, I had told him that I ride bicycles also, this didn't help me. I was told that I would get tags and license plate for the bike within 45 days, not sure that will work when they didn't file for them until 33 days after the sale. I can't trust this place. If I need work on the bike, I'll do it myself or take it to someone who can do it and knows how to treat a customer. They asked for a review, I gave it some time, not impressed.
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August 2023 by Erik Anthony
I rode from Cleveland Ohio to California and back the rollers on the chain started to break apart on the way back. I bought a new chain at cycle gear and the guys at Trak got me in right away. Thanks to Trak and Zach the service tech who put me back together for a smooth ride home.
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August 2023 by Steve Sandelin
I was on a road trip from Washington State down to San Francisco and back when I had a screw back out of my windshield mount. I stopped at Trak Powersports and Elijah took the time to find a replacement screw the right size, no charge, and got me back on my way. Friendly and willing to help. If I lived in Eugene, this is where I'd go! Thanks!
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July 2023 by Denelle Philemon
What an absolutely terrible experience! I attempted to buy my daughter a Honda Ruckus from Trak. I spoke with a salesperson quite a few times 6-29, and he was so friendly and nice. We set up a 12:15 time for her to test drive the Ruckus. The salesperson said that he would have it ready, and she would be on her test drive within 5 minutes of getting there (she had a limited amount of time today).When she showed up, she was completely ignored. No one greeted her, and she had to search out a salesperson who made her wait. 30 minutes later she called me frustrated, because she was running out of time and they were treating her as if she was nonexistent in their store. She was not allowed to test drive the moped without putting a down payment and having a motorcycle endorsement, despite the one we intended on purchasing not requiring one. I called and spoke with Jason, who seemed very confused, and said that is their policy and neither of his salespeople remember speaking to me and making arrangements less than 24 hours prior. I would have happily made a deposit the night before if I had been told one was needed.He finally agreed to allow her to test drive the moped in the parking lot... but then it would not even start. She said they told her it was "cold" and that's why it wouldn't start. After watching them try to start it for a few minutes, she left.Would absolutely not go back here. This shouldn't have been a difficult transaction. She knew what she wanted, we had payment ready. It should have been a very easy sale for Trak.
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June 2023 by Eric T.
Sold my 15 year old son a mismatch pair of 200$ riding boots then refused to return them place is a joke. Would not recommend them to anyone. Also bent wheel on on my brother's kids bike just mounting a tire then bent the brake rotor to bend the rim straight new bike and wheel won't spin but they did nothing wrong
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June 2023 by Food Stamps and Fuel Clamps
Came in and picked up a new Honda from here. Polite and helpful staff showed me the bike I was looking for. Didn’t try to steer me to a different bike. Financing was simple and straight forward and a painless process all around. Will consider for sure for future purchases.
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May 2023 by Randy Fox
Went to buy a 2023 KX450 that was listed at $7999. Found out there was an addition dealer setup fee plus title and doc. Over $9000 out the door and couldn’t get a hat and an oil kit for the first change. Called Power Motorsports in Sublimity $8284 out the door. Worth the fuel and about $800 worth of oil changes.