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December 2022 by JP
What a joke. The woman I spoke with couldn't even locate the U-Haul drop off location in Waldport, OR. I found it immediately using Google. She then tried to convince me that the Friday I intend to move out is considered a weekend day, meaning higher mileage charges for me. Is it just me or have Saturdays and Sundays ALWAYS been considered weekend days?Friday is not a weekend day - am I right?! DON'T USE THIS U-HAUL LOCATION IF YOU CHOSE TO GO WITH U-HAUL.Rip Off Central.
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September 2022 by Jennifer
What a joke. The woman I spoke with couldn't even locate the U-Haul drop off location in Waldport, OR. I found it immediately using Google. She then tried to convince me that the Friday I intend to move out is considered a weekend day, meaning higher mileage charges for me. Is it just me or have Saturdays and Sundays ALWAYS been considered weekend days?Friday is not a weekend day - am I right?! DON'T USE THIS U-HAUL LOCATION IF YOU CHOSE TO GO WITH U-HAUL.Rip Off Central.
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September 2022 by Simon Lockler
They made it easy to rent and get out of there. Much appreciated
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August 2022 by Nancy Crider Hamilton
We rented a van to help us move small things to our home from Salem to Eugene. My husband returned it same day an hour after the desk was closed. It was a 100 degree day as usual when one moves.So if you use their app you can return without desk return after hours without a clerk. The app did not work, my husband is a computer wiz too. So we got charged an extra day of 80plus dollars. We could prove we we returned it with photos dated in front of office. So the next day my husband called and explained. Clerk said he would fix it. Nope never did… showed up on CCard. So buyer beware. These people are not honest here. Those tricky little non working apps $$$
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June 2022 by Daniel Graf
There is a guy there that is rude and disrespect when he needs to learn customer service. I was there three times throughout the day and waws harassed the last time by this man saying that I had been there all day. Insinuating that even if I choose to I couldn't. I'm paid through the month but after that I will be taking my business elsewhere. I only chose there cause it looked nice and I'm moving from California and needed a storage to make a few trips to get everything up here. I will find out this rude guys name and post an update soon. Till then if you're reading this I would suggest looking into a friendlier facility. Have a great day...
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June 2022 by Tom McVey
Always helpful, have everything I have needed, and know their stuff.
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December 2021 by Peter Ffolliott
Easiest U-Haul rental ever, but the truck was as clapped out as usual. Brakes just so so and steering very loose.
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September 2021 by Nacho Bidness
Guy name Evan helped me with bringing the truck back in. Lady who checked me out said should would adjust the changes Ive made on my rental but never did. Evan was really polite and handled the situation very well and got my refund back
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July 2021 by Evelyn R. Miller
We rented this unit in anticipation of a move. Put everything in this unit that we wanted to be packed away safely. Our alarm sounded as if we accessed the unit even though our key card was not used to enter the building. Management said they get so many FALSE alarms that they don't check them. The woman that they believe robbed us entered the building with her key card a few minutes before office hours end at 7:pm. We were told by management that she has limited access to office hours ONLY for a reason unknown to us. (perhaps she is a criminal) She brought two men with her in ski masks and robbed us per the security cameras in the building. They got on top of the units and cut the cage back, used a tool to remove the door, and proceeded to rob us until after 9 pm. We did not know this until 11 days later when Chris went to the unit to get some things and found that the door wasn't locked. This woman still has a key card and access to the building as they cannot GET A HOLD OF HER. We moved out of the unit with 85% of our belongings stolen as the cage was not secured a day later. I have bit my tongue being quiet but if you have any thing of value there, GET IT OUT
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June 2021 by Phyllis Foster
It's always clean and maintains a pleasant environment
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June 2021 by Mary Lentz
Fair deal
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May 2021 by trina hernandez
Dave helped me, he was professional, friendly, and explained everything throughly. Very clean truck. Great prices. I will recommend this place to my family and friends.
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March 2021 by Vaea Leata
Guy name Evan helped me with bringing the truck back in. Lady who checked me out said should would adjust the changes Ive made on my rental but never did. Evan was really polite and handled the situation very well and got my refund back
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July 2020 by Sara Durbin
Has anyone else had issues with being charged twice through this Uhaul location?? If you get charged twice how long would it take for the money to go back on your card?
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June 2020 by Shy Nichole
I tried to reserve a truck here and was told I would receive a confirmation email after the reservation. I never received the email, so I called to check on my reservation and the woman I spoke with said there wasn't one. I decided to go with Penske instead. The day of the move however, I get a text from UHaul confirming my reservation for the wrong time lol - long after the movers would have been sent home. Luckily I was able to straighten things out and wasn't charged anything, but I've had too many negative experiences with uhaul to do business with them again.
