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February 2024 by Neil Hayden
If you’re more than 15 minutes beyond your reservation time they will give it away . The person at uhaul compared picking up a uhaul to showing up on time to a doctors appointment!Every time I’ve rented a car and my flights a little late I still have a car waiting.Uhaul really screwed up my moving plans!Choose Penske!
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February 2024 by Morgain LeFae
Token and Courtney at the West 7th store in Eugene were so helpful. We had a major problem at another location. Came here and they went ABOVE AND BEYOND! I can't thank them enough!
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January 2024 by Mack Riley
During the 2024 ice front, we lost power in our nieghborhood, Token and his dog, Samantha were committed enough to stay and man the propane tanks even after being given the option of closing 3hrs early. His selfless attitude to respond for the community at a dire time made all the difference that night for my wife and toddler.Thank you for providing loving warmth.
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January 2024 by Jake Thompson
Super helpful and friendly. The check in app glitched out on us on a late night pickup. The next morning, the folks behind the counter (Courtney and a guy whose name I didn't catch) were understanding, easy to talk to, and got the whole situation taken care of in less than five minutes it seemed. A stressful weekend made that much easier - thanks y'all ?
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December 2023 by Nick J.
From Oregon to Arizona and the damn 10 inch breaks down lucky they break and they make me move locations and only reimburse me for 25$ buck!! Like come on the company worth much more then 25 bucks pathetic.
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December 2023 by Gloria Kelly
Had great customer service. It was made very easy for me to rent a car trailer.
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December 2023 by Erica W.
Token was amazing. He was super nice and friendly and made sure I got taken care of. If you are in need of anything Uhal please go visit the awesome Token on West 7th in Eugene. Really great service!!
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December 2023 by Jameson Watts
Paul the owner was the gentleman I was dealing with, I work for a dealership and was using one of our trucks, had a 2.5in receiver with no reducer sleeve in it unfortunately. They didn’t have one in stock for me to even buy, even though other Uhaul locations will just lend you the reducer sleeve. Needless to say, I was driving 5+ hours one way to pick up a vehicle, after they hooked me up I didn’t think twice to check their work and boy should have I. I arrived at my destination and starting pulling the car on and low and behold the tongue of the trailer comes flying off my truck!! When I mentioned this to them, all I got was an apathetic “sorry.” Definitely glad no one was hurt
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November 2023 by Alena Kimble
We dropped off our trailer 45 minutes after they closed. Tokan Jackson helped us unhook the trailer and even took care of the return paperwork for us. After 12 days of driving this was a HUGE releif. We are eternally grateful for Tokan's work ethic and for his beautiful dog Samantha. He's the man!
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October 2023 by Rudy Padrol
Amazing host named token really took care of us. We felt like we found the perfect token after not having any rental vehicles available through enterprise, but he along with his beautiful dog Samantha took really good care of us. We will definitely be using your services next month when we’re back in town.
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October 2023 by Isabell Franklin
Both the associates were amazing, helpful, and kind! The dog was so well trained that was on the premise! They were quick and had me in and out of there! They even gave me an amazing deal! I highly recommend this uHaul location if you are ever in the need!
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October 2023 by Barry Logic
I had the pleasure of interacting with Nick, an employee at U-Haul, and I must say he left a lasting impression. Nick's helpfulness, kindness, and cheerful demeanor made my experience truly exceptional. Not only did he assist me efficiently, but he went above and beyond by providing me with a free lock, even though it wasn't required. Nick's outstanding customer service skills made my visit to U-Haul a memorable one, and I greatly appreciate his generosity and willingness to assist. He is a valuable asset to the team.
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September 2023 by J Frizzi
We were very pleased with our experience here. The vehicle we rented was ready and waiting, clean and in good repair. Check-in was thorough and comprehensive. The rates and fees were more than reasonable and the staff, particularly Token and Justin, were friendly, courteous and professional. 10/10 would recommend to anyone.
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September 2023 by David Woolf
Worst customer experience of my life. When I returned the van an employee followed me to my car and started yelling at me and taking my picture while his dog barked and lunged at me. I was verbally assaulted and felt like this guy or dog was going to attack me. He kept yelling at me about where I was parked. I told him I asked an employee if I could park there in the morning and he said yes. Then he started telling me I was lying. Stay away from this place. If he did this to my wife or daughter I probably would’ve pressed charges.
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September 2023 by Carlos Alvarez
Token was great to interact with! Everything went smoothly and friendly service! Recommend this U haul Location for your moving needs!
