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January 2024 by Chinese C.
This is not a Tru By Hilton that is owned, operated or managed by Hilton Hotels.While I was a guest at 3111 Franklin Blvd Tru By Hilton-Eugene. I was profiled, discriminated against, kept from my child, my property, my dog, and I was assaulted by the General Manager/Owner, Michael Fear and two hotel staff.Do not confuse this specific "Tru By Hilton Hotel" as being part of Hilton Hotels.Only speaking from my own experience, there are far better Hotels near-by, STAY CLEAR OF TRU BY HILTON-EUGENE/SPRINGFIELD (Oregon)youtube.com/shorts/71x7q…
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January 2024 by Aaron Dov K.
christopher at the desk was very helpful- he made sure to attend to any needs- extra blankets, needed extra key cards, as well as letting us borrow a scraper
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November 2023 by Grizinator
We stayed one night here in our recent Oregon road trip and were very pleasantly surprised! We got a very spacious, clean room right across the street from the university. The grounds were very well kept and immaculately clean. I had hoped to enjoy the heated pool, but the weather wasn’t being cooperative. Nearby there are tons of eateries and bars, and the front desk provides a helpful list of recommended places. We were so impressed with this hotel, we asked to stay an additional night. Unfortunately some university sportsball thing was happening the next day, and they were all booked up, so we carried on with our trip (to be fair, so was everyone else in town). Bottom line, whether you are a sportsball fan, or just someone passing through Eugene, the University Inn is a great place to stay during your visit.
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October 2023 by Talius937
Good location close to plenty of things. Service and check in was great.First night stay was good second night was really noisy, barking dogs in two rooms next door and a couple fighting til 3am. Hardly any sleep the second night but not their issue, wish people would respect others trying to rest.
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October 2023 by Chris Miller
Outstanding location, clean rooms with newer floors. Friendly and helpful staff. You can't beat all this for the price. I come here every time I'm in Eugene.
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October 2023 by --
AVOIDThis hotel just charged my card 3x without knowledge or consent. I paid for, and stayed 2 evenings .... the day after I checked out I was charged again for the cost of the room 3 separate timesScammers, con artistsDo not stay here
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October 2023 by Michael C.
At first I liked this Motel, They gave me a good room and clean, the lady's that service the rooms are very nice. I have been here 6 days now. I feel very UN-welcomed in the lobby by most of the male workers. They make me feel like I'm a vagrant , also a thief. Just drinking my coffee they watching me like a hawk, which makes me feel so unease to the point I just get up an leave. What hell am I going to take another muffin, get real. I come down here once a year and this is a 8 day stay and at first I was going to come back, but now I won't be back. I'd rather stay at American Best.
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September 2023 by Molly Moore
Very friendly staff. Connie was super helpful and nice. Relatively quiet spot for the middle of the city.
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September 2023 by Google Review
Friendly front desk but Small outdated hotel room, tried to have nice hardwood floors but bathroom is old. We got a room next to pool and ground floor some kid was swimming at 9pm and upstairs fat people walking back and forth till midnight. No good restaurants nearby only Applebee’s. Breakfast was just oatmeal and muffins. Disappointed
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September 2023 by Joann H
Small room in need of repairs. Appeared clean but after shower my bare feet became filthy from laminate floors that looked clean but apparently needed mopping- forgot slippers in car. Ew.Staff were friendly, breakfast spare but ok.
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September 2023 by Emilia
The staff is very friendly & responsive. The rooms are very clean and well stocked. It's in a very convenient location, especially if you are visiting U of O.
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August 2023 by Alice Streets
Will definitely stay here again. Clean pool, nice staff free
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August 2023 by Maria Grainger
Fabulous stay! Price reasonable. Staff super friendly. Beds comfortable. Enjoyed the free biscuits and gravy every day. Location is fantastic across the street from campus with walkable shopping and dining. Online checkin and checkout very convenient.
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August 2023 by Sha Dan
Great stopover spot. Wonderful running routes just steps away. Good service, there was a very hospital lady around breakfast. Made it a very comfortable experience. There was a very kind and hospitable cleaning lady we encountered as well.
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August 2023 by John Sciarra
The pictures were kind of misleading online the rooms are definitely out of dated in the in Need for some work. My room is full of ants in the shower the sink on the floor and just in general not as bright or as vibrant as their online photo show. The breakfast bar is a joke they have biscuits but no gravy they have pictures on the wall of waffles eggs pancakes french toast but all they serve is bagels and yogurt with some what look like to be week old hard boiled eggs. Another major concern was a double bill you for the deposits which I'm not sure the IRS would approve of that but they're not my books fortunately the charges dropped off they had some lame excuse why it happens I've never heard of that and I stay in hotels all the time. Another big red flag is the negative reviews that they randomly charge your credit card several weeks after you have left. Buyer beware just be alert of your surroundings and keep your receipts there was a slight issue with the nightly rate also but I won't even go into that.
