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February 2024 by Mary L
The employees were great and sweet. They made our experience quick and easy with my two kiddos!
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January 2024 by codi white
Went in there today after work inquiring about shoes. And the girl that was working there tonight was absolutely rude. She would not let me explain what I need in a shoe, she like yelled at me "just tell me what shoe size you wear in women's" so I told her and she ended up grabbing a size to small twice. I would love to speak to a manager about this. I felt very unwelcomed in the store and felt like me being there was an inconvenience to the workers there.I think due to this experience I will no longer give vans my business.. I was really excited to get a paid but not anymore.
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November 2023 by Jennifer Duncan
Stole everyone’s reward points when they changed their system. Completely unethical
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July 2023 by Gothic Airbender
Good shoes and fair selection. The staff are also very helpful.
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June 2023 by Jason Garey
They were the only ones in the mall with shoe laces. The young man was very knowledgeable and helped me pick the right sized laces. Thank you!
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April 2023 by Protomancer
Tldr: Highly resistant to replacing defective shoe, no tracking software. Do not buy here.The staff is great. Manager is a stick in the mud. Computer system sucks for exchanges on a defective shoe.Shoe was a little dusty and defective (so it is not like they were going to resell it) and because I lost my receipt, no exchanges. They have no software tracking sales to find my purchase which is also sketch.I didnt have the laces because I modified them. Manager was inflexible about taking the laces off the new exchange to send with the defective one. All I wanted was a good right shoe. Same model, size and style.Try the shoes on here but buy them online. Do not buy them in store.
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November 2022 by scott frese
One of my favorite shops
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September 2022 by Wil Freeman
Awesome store! 10/10 staff I talked too and extremely helpful and got everything going! Only a little too fast cause I got home (2 hours away) and found a alarm tag on my shirt
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September 2022 by KELLY PHILLIPS
Took my daughter there yesterday and Zach helped us. Best customer service I've received in a long time. Genuinely nice and so helpful. He is an example that every store should follow.
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July 2022 by Jordan Stanfield
The store manager is a large lady with blonde hair and she’s rude and abrasive
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April 2022 by Jeffrey Kemp
Nice selection of shoes and merch. Very helpful and friendly staff.
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February 2022 by Levi Midcap
Bought 3 pairs of shoes and only got 5 shoes…. That math don’t equal up right! Well I live in Coos Bay and took a family trip to go get some shoes and trusted the employee that inspected the box of shoes that everything was there. Well when I got home for my four year old to put them on there was a shoe missing spent an easy 2 hours on the phone to get nothing but come to the store and we can make it right….. I’m not driving 2 ish hours away to waste gas and my time when they can just send me the shoe but they refuse they are not willing to work with customers unless you drive to them.Update manager called and is going to send me the shoes thank you!
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February 2022 by marc walter
Nice and helpful employees. Shoe selection of what they have in stock could be better!
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December 2021 by Winterlord Bismark
I am in love with the new sloth vans shoes they have out now. Since i was a kid i have always loved the Quality and style of vans shoes. And i just love all the new styles they have out now.
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November 2021 by Marcie Frasieur
My husband is a Vans fan boy. Lol He buys a new hat at least once a month. Now he has our grandson following in his footsteps.
