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December 2022 by Chris F.
The Employees including the Manager's have no clue about there own Policy's. I had someone go to put money into my account & they were told they are not allowed to do that. According to Corporate & my local Wells Fargo, they told me that it is allowed, as long as there is no lock on the account & the account is active!
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March 2021 by Ron J.
This bank has been a challenge to work with lately. Upon walking in mid-day on a Friday there were 4 people in line ahead of me with just a single teller assisting customers. The drive-thru which will now only allow one transaction for a business customer had a line of 6 cars at the time. There were at least four employees behind teller row wandering around seemingly looking busy but doing nothing as far as I could tell. This is a common theme and the employees are exceptional at not making eye contact or acknowledging the customers who are waiting. After a few minutes a second teller opened an additional window to help. While waiting, I heard a teller explain to a customer that Wells Fargo would prefer customers to use the online banking features rather than come into the branch, therefore there are not enough employees available to help customers without an appointment, which she could set for her on the following Tuesday. Meanwhile, the entire time I was in the bank, which was nearly 20 minutes, the personal banker on duty sat at his desk mostly just looking at his computer screen and making sure to not make eye contact with any of the 5-6 people waiting in line. Wells Fargo has closed a minimum of 3 branches in the local area and apparently rather than adequately staff the branches that remain open that are now even busier due to the reduced number of locations have instead fired a large portion of their employees leaving fewer branches that are all understaffed on a regular basis.I am confused that a BANK is taking these steps to make it more and more difficult to deposit money.I consistently use the online features as well as the night deposit option, but at times have cash deposits that require an in branch visit. I am consistently frustrated such as last Saturday when the branch lobby door was locked when I arrived at 11:00. A manager walked a customer out and informed me that the branch was closed for the day when the posted open hours are from 9:00-12:00. I do not pretend to know what the plan is for this bank but I feel as though it includes making it as difficult and time consuming as possible to deposit money into our accounts.
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November 2020 by Oleg C.
Nice service, very friendly guys, they made an exception for me even though I came without an appointment. I needed to make a wire transfer, the procedure was very simple and fast. Thanks a lot for everything.
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May 2019 by Vince C.
Shear hatred for the BS corporate banks put you through. Switch to a local bank asap!
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April 2019 by Sue S.
Asked for a replacement card, they sent me a card in another name. Always a continual problem with this bank, no matter what. Interesting that they would not release information on one of our business cards to my wife (who is on the account and a company owner) yet, two years ago information on this very account was released through a branch in Beaverton OR, to a complete stranger.
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February 2019 by Ervin J.
This review would be a 0 for Wells Fargo in general and not branch specific however, Daniel the manager changed this drastically. I can't thank him enough for having ethics and integrity. Here's where my story begins: Christmas Day 2018 I was in the Bay Area visiting family and friends, a few of my buddies and I decided to purchase tickets to the Lakers vs Warriors game. A majority of the tickets I found only took Zelle as a method of payment being as I'm not as familiar with zelle as I am with PayPal I called the 1-800 number on my card a Wells Fargo employee notified we were on a recorded line and verified my information and asked what he could help me with. I proceeded to let him know that I am interested in buying tickets to the basketball game but have never sent money via zelle to someone I do not know and that I was worried if it was a scam would my money be retrievable. The Wells Fargo employee assured me my money was and that I would just have to file a claim that could take 3-5 business days for me to get my money back. I said ok thank you hung up and proceeded to find the tickets that best suited me. After finding the tickets and verbally and through text messages talking to the seller I decided to go forth with the purchase however, I called Wells Fargo again to ask the same question because I still was hesitant a different Wells Fargo representative answered notified me that we are on a recorded line and verified my information. I told this representative the same thing as the previous except that I was ready to send funds but needed to be assured if I get scammed I will get my money back, again this Wells Fargo representative assured me the same thing as the previous. You can see where this is headed.... Money was sent tickets were never received so within 30 minutes I called Wells Fargo let them know the situation and opened the claim. Fast forward two weeks we're out of my 3-5 day window( I had been calling every few days to see the status of my case) a gentleman named Don from the fraud department called me and told me my funds were gone and they couldn't get it back, after I told him well I would have never sent the money had two of your representatives on two separate occasions not assured me that I was protected. Don proceeded to tell me to call the police, ask the person to return my money ( this right here really agitated me) and that he was sorry they didn't know what they were talking about and that section blah blah of zelle states Wells Fargo is not responsible for the money that you send. I told him I don't give a f*** if you're sorry or not at the end of the day I would have not sent the money had the two Wells Fargo employees not misinformed me. After that our conversation was cut short. I began preparing to close all of my accounts and started seeking a lawyer. At this point it wasn't the money it was the principal. I decided to go into the bank to vent my frustration and see before I really escalated things if there was someone that has more knowledge. Daniel was there to help me out and put in another claim to a different claims department. He listened to my story verified everything he inputed into the claim and sent it off. He apologized for something he had nothing to do with from the start and that he wasn't guaranteeing anything but he would try his best. Roughly 10 days go by and I receive a call from Daniel to see if I noticed my money had been refunded I told him I did not check my account but I was ecstatic would check and couldn't thank him enough. It was my understanding that he go push back but pushed them to find the recording and listen to it so they did and after they did it was too black and white for them to not credit me my money back. I have banked with Wells Fargo for 14 years roughly I know that everyone and every place has its pros and cons but because of Daniel I am not taking my business elsewhere. I am also not notifying everyone in my social circle and social media to take the
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September 2018 by Abigail S.
Love this branch, it's rarely crowded in the middle of the day and the bankers are really nice and helpful!
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May 2017 by Sarah S.
This branch is a joke! There is always a line, it takes FOREVER and somehow there is only ever one teller. Maybe two on a lucky day. I quit going to this branch. I have the same guy tell me the same thing every time; "I am sorry for the wait, we are short teller" welp my friend, If I have to hear this every time I come in, maybe hiring new/more teller should be an option for this branch. Who likes to go to the bank? It's like getting gas, it's that extra added step to your days that you must do. You want to get in and get out.
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August 2014 by kathy g.
As soon as I come back from my camping trip I will be talking to my other bank at Oregon Community Credit Union about moving my loan on our home and closing my bank. Shouldn't you have a manager on staff at all times, but when I get there at 11:15 Melissa is ( out to lunch). Thanks to Debbie, Michelle and Corbin I will be changing banks!
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August 2014 by Whitney A.
Ive been with WF for about 2.5 years and I was pleased at first, set up several accounts for both personal and my business, got a CC with a lower 9% interest rate, had free everything and then the issues started happening. On multiple occasions the atm on river rd double charged my withdrawal ( i believe its been 3 times now and I have to wait over a week for them to do their investigation first before I receive my money back and its been months and this last one has still not been reversed yet. I didnt even receive a letter stating their decision on the investigation). My accounts would also get spontaneous monthly fees which I would have to call in about to have them reverse as well... what a headache! But now these last couple months all of my accounts but one are receiving monthly fees ranging from $6, $14, and all the up to $30 a month for my personal checking account! That is just outrageous. When I called customer service they reversed it but had a major attitude and sounded annoyed with me when I was the one who should be annoyed with them! So now again I have to go into my bank spend probably at least an hour waiting to be helped and the problem solved...ugh Im looking into our credit unions, definitely time to switch over and honestly, I do not know why I havent already?! The staff at the Coburg location was very friendly and the online banking is great but the headache with my accounts is just too much, over it!
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September 2011 by Zach M.
This place sucks just as bad as any other Wells Fargo. They employ generic, weak-minded individuals whose only goal in life is to sell excess garbage to people who can't afford it. This joint only gets two stars because it has a drive-thru so I don't have to set foot in there.
