-
December 2022 by Michael Devereux
I was having difficulty finding a person to replace a window gasket in a late model camper. After showing Julie some pictures detailing the window frames construction and gasket type she eagerly sent Travis to my home who promptly replaced it.Thank you Julie and Travis!
-
June 2022 by Samantha Brandsma
I hate to leave a bad review, because everyone is really quite nice. However... this has been the worst experience I've ever had with any type of maintenance company. They were hired to fix my patio door. I don't recall having much trouble getting someone out there, to assess the door. And I don't recall having too much trouble getting the new door ordered. But it all went downhill from there. The door they installed was used, which was fine. It was actually in very good shape, so no problems there. But it was absolutely filthy. It had been sitting out in the elements for who knows how long, and they didn't even bother to wipe it down. The work they did was mediocre. They left quite a mess to clean up, and the flooring was gouged. But here's where it REALLY gets bad. The door had no screen and no handle. The guy left me a stick to place in the door, until he was able to come back with a handle. A week or two later, he returned with a handle, but it didn't work. So he had to get a different part (no mention of the screen door). Quite a long time had gone by, and I never heard anything back from him. So I called. The lady was very nice, and said she would make sure it gets taken care of. After a while, I got a call from someone else, and he took some info over the phone, and was gonna work on getting the part needed. Weeks went by, no word. Called back, lady answers again. She is very nice and apologetic and again says she will work on it... but again, nothing. I texted the last guy again, finally got a response... said to call the office again. Same lady again. Said she would make sure it was taken care of... then nothing again for weeks. It is now the end of June, and door was installed the first week of April. I went to call them and follow up again... and the main number was disconnected! I mean... I'm kinda not surprised... but what the hell? This whole thing has been a nightmare, and now it looks as though I will need to figure something out on my own.
-
March 2022 by Jennifer Hannan
After 5 weeks of a horrible experience at another company in Bend Oregon (lithia), I finally took my vehicle to Westside glass and they got my sunroof installed in an hour and not 5 weeks. Awesome company, will be bringing my companies glass issues here now. Thank you
-
December 2021 by Christiana Harris
They knowingly employ this child abuser. Be careful who you let into your home!
-
November 2021 by John Bohannan
We ordered replacement windows for our home through Home Depot and found out that it had been contracted out to Westside Glass. I won't go into detail about how messed up the scheduling was or that one of the windows was dropped on cement while being delivered because that is down to Home Depot and also the window manufacturer had predrilled holes in the wrong places. This should have been a two person job from start to finish which may have prevented some of the damage done to our siding but the first day the installer arrived by himself and only received a bit of help from another employee when dealing with a bit of dry rot. The next day the old trim was ripped down in a seemingly careless manner causing extensive damage to our siding around several of the windows and actually breaking three lap siding boards. When we discovered the damage he said it would be repaired and even asked where we had bought the siding. However, in the end, none of the damage done to our siding, which had been in near perfect condition, was replaced; all he did was do some caulking, even to the broken boards. The Home Depot manager came out to look and he didn't offer to repair anything either; he claimed it was our fault for having caulked our windows too well. Really? And the new trim is patched in several places instead of having long trim boards on all four sides. We paid a lot of money for a professional job but what we got was a rush job with destroyed siding and patched in trim. Very disappointed.
-
September 2020 by Erica Dooley
I have used Westside Glass multiple times for windshield replacement. I am always happy with the service, repairs and time in which they complete the job.
-
May 2020 by Carl B
They handled my claim all wrong! Fortunately I called another place (Coach), who Immediately recognized that the repair was a recall and all parts and service will be free. Westside not only was going to charge me for parts and repair, they had no clue about the extremely IMPORTANT recall!! Plus the lady I talked to on the phone at Westside was so rude to me and even left a rude message on my phone. And, she likes to pass-the-buck!!!
-
January 2020 by Kerissa P.
I am so disappointed that I did not Read the reviews first! They were the only people to take payments so we used them! Worst service! We needed a replacement back window so we drove an hour to them and we dropped off the car and they said they need 6 hours! Did not say that on the phone. Ok so now we have no car and wondering around and we call them just to ask how long they think it will be after 2 hours and they said "oh we don't have the right glass for you. We somehow ordered wrong" ugh they were not even going to call us! So we pick it up. A week later drive another houR to them. They fixed it. Then on the way home there was a bad noise coming from the window. We call and toLd them. They said it's just the rim flapping and that it's just aa beauty thing. So we tell them we want it fixed because we paid good money and it's making awful noise and needed more glue. We had to wait to came in and now it sounds like the whole thing is coming off! They were rude and did not do the job right!
-
August 2019 by Kari B.
On 8/09/2019 I took my truck in for a windshield rock chip. The original owner, of this family owned business, fixed it himself. He was so very nice, explained everything I needed to know. It was a very pleasant experience. Thanks! Kari B
-
February 2019 by Melly Vin
They have no respect for your private property
-
October 2018 by Aaron P
Great price. They ordered the window I needed and installed it perfectly. Thank you.
-
May 2018 by Hailey Lilly
They were awesome! I had a weird leak in my car where water was coming up on my floorboard and nobody could pin point it. Took it to Westside and they found it right away and sealed it up. Very helpful and personal! Great pricing too
-
December 2017 by Samantha F.
I have never been so disappointed in a mechanic in my life. My car was broken into smashing the back glass, I called westside glass and they said they could fix it that day. After dropping my car off and going to work, they called and and told me it wasn't possible to fix my window. The next day when I went in they had thrown my stuff and broken glass all around my car, did work I didn't ask them to do to. In the end I was told I was disgusting for the laundry that Had been left for my car being broken into, after paying them 400 to fix everything. The disrespect, the vunerablity and the fact they did work I didn't ask them to do is b*******
-
December 2017 by Brittany L.
The people here are super unprofessional, unable to solve simple tasks, and treat their customers disrespectfully. They also do work they have not been authorized to do. I feel that they take advantage of females and try to make as much as they can off any transaction they can. They also have no regard for personal belongings and will leave your car a mess. I will never come here again.
-
October 2017 by Brian Kephart
The owner was rude not only did they not have the window I wanted they tore my headliner and tried to say it was already like that. I encourage anybody not to go there.
